Merrill Gardens

Our family had an in person tour with Merrill Gardens at Brentwood and the tour experience was great and the staff members who answered all of the questions we had were really nice.

The manager, [name removed], and office manager, [name removed], have always been very available and responsive to questions and providing guidance. [name removed], the sales person, takes time to speak with mom and she enjoys those interactions. Maintenance and house keeping also are great. She feels safe there and that's the most important thing.

Sunshine Villa has been excellent all around. We have experienced a safe and caring facility and staff. It's a great place to care for your loved ones.

They were honest and accurate about what they could and could not do for my sister. They communicated well. Their facility is nice and well maintained. They try hard to meet the needs of residents - even difficult ones. They maintained high quality staff even during the pandemic. Scheduling community transportation for medical appointments is more difficult than hoped for. I never personally ate there but what I saw and the fact that my sister never complained suggests the food was well done.

The only issue we had was with the initial intake paperwork. It was not clear what was needed from us and the timing of those items. We did a lot of unnecessary scrambling around for paperwork and medical documents on that could have been handled more efficiently. We'd never done this before so we just didn't know and we got conflicting information from the staff. A checklist and a timeline of expectations for new residents and families would have been extremely helpful. Beyond that, my father-in-law is very happy there and seems to be adjusting well.

Truewood by Merrill New Bern was amazing with moving my mom over on super short notice. Everyone was professional and very friendly. After the initial shock of moving, my mom settled right in, and I haven't seen her smile this much in a long time.

Moving to Truewood and having the assistance to manage my husband's dementia has been a relief. And the concern for my well being as well has been most appreciated.

My Mother was briefly a resident at Truewood by Merrill West Covina and our experience with this facility was just great! The staff at this facility was wonderful. Communication with the family was great. We had no experience with the meals or activities, so I can't rate those. Otherwise, I would highly recommend this facility to family and friends based on their level of attention, kindness, cleanliness, and overall value!

My loved one lives at Truewood by Merrill, Clovis and everything about the experience has been great! The staff are extremely friendly and helpful in every way. The facility is very nice and clean. I think it's beautiful, in fact. I haven't eaten there, but the food smells and looks delicious. It seems like there is a lot of value for the money. Truewood Clovis is located in a very nice area of town. I would recommend this facility to anyone.

We toured Merrill Gardens at Carolina Park during our search for Independent Living. This community was beautiful and welcoming and appeared to have been able to meet all of our wants and needs. The facility was, however, above the price point that we were looking for.

Merrill Gardens at Rancho Cucamonga was a great facility with receptive staff that were attentive and welcoming toward us from the start. All administrative needs were communicated well beforehand.

The atmosphere of the facility is so warm and staff is kind. Love the activities for the patients. Great place overall, although they have raised our rate 3 times in the last year when the tier of services has not changed.

The staff is extremely friendly and everyone who works at Truewood Port Charlotte obviously enjoys their job helping older adults. The facilities are clean and freshly refurbished, while individual rooms are bright and spacious. Meals and programming also offer seniors a variety of ways to stay active, healthy, and socialized.

We had a great tour experience with Truewood by Merrill, Boise. It was a very nice place and everyone that we met with was super friendly. The main reason we did not choose this facility was just because it had quite a bit of state complaints and that made us nervous.

I enjoyed the tour of the community. The only drawback was that my family wanted me to be closer to them to be able to visit more. This is the reason I choose another community.

We had a lovey experience at Merrill Gardens at Gilroy. All of the staff make you feel welcome immediately. And the residents are friendly and welcoming as well.

My dad is a resident at Merrill Gardens at Renton Centre. The staff are so very personable and caring! The housekeeping terrific. My Dad has laundry service, which he loves. Great food, the quality and variety is wonderful. Communication is great with family. My Dad is in good hands! He's very happy there. I would recommend this facility to others.

Well they treated us great. Always friendly and the dining room was like being on a cruise. One member of the staff stood out, her name is [name removed]. This lady bent over backwards to help my Mom get settled in there and took care of everything.

My family and loved one had a great experience with the community. The staff are very nice and caring towards the residents and families. Everyone is very friendly. We would recommend the community to others for their loved ones.

I am very happy with MG for my dad. The staff, services and it is located next to Brandywine Airport. My dad had a private pilot license. His room overlooks the runway. He enjoys watching the planes take off and land.The general manager is wonderful! I would recommend to others.