Merrill Gardens

My mother, [name removed], has been a resident of the pines for over 2 years. I have always been very pleased with the care she has received. The staff is always very helpful and pleasant to deal with.

Unfortunately, my father-in-law passed shortly after we moved him into the community, so our overall experience was somewhat limited. That said, it seemed like a great place. The staff was awesome, especially under difficult circumstances. I wish he had had more time there

It is with great pleasure I tell you how pleased I am with the excellent care my boyfriend's mother is given at The Pines of Newmarket. During the several times I have accompanied him there to visit his mother, I have seen the loving, compassionate care she consistently receives from the outstanding caregivers employed there as well as from management personnel. The thing I love best about the Pines is that the care being provided is genuine and never rings a false note. I would recommend the Pines to anyone looking for an excellent place for a loved one.

My mother has been at The Pines of Newmarket for 2-1/2 years. From the beginning, I knew it was the right place for her. The nursing and care staff all take the time to get to know her, they know what she likes, or doesn't like, and they respect her preferences. If she doesn't like what's on the menu, they provide something else. [names removed] of the administration are always pleasant and ready to help the family with any needs. The nursing and care staff are very kind to Mom and the family. [names removed] and others whose names I'm unsure of, usually stop to speak to Mom and the family. The facility is clean and well-maintained. There are bulletin boards with information about the day, and upcoming activities. We arrive to visit mid-morning, and there is always something going on such as live music, a game of Bingo, reading aloud about history or current events, or a craft activity. I highly recommend The Pines of Newmarket to anyone in need of care.

Very friendly, staff knows everyone's name, good facilities, good food. Recommend.

The place for Mom helped me execute the tour visit at the facility of The Pines of New Market by setting up everything that was needed to visit and tour . [name removed] prepped us with information on what to see and ask about the facility.It gives the family more confidence when your informed of your surroundings.Price factors ,cleanliness and care was always number one factors to consider.[name removed] had those answers and as we toured we confirmed that [name removed] picked out a great facility for our love one to live at the Pines of New market.

My mother has been a resident of The Pines of Newmarket for over a year now and I couldn't be happier. The staff is outstanding and the management does an excellent job in handling the business. I'd like to single out [name removed] for her outstanding professionalism and laser-focused customer service. I am so glad my family decided on The Pines of Newmarket. I sleep so much better at night, knowing Mom is being so well taken care of.

We are very pleased with the excellent level of care my mother-in-law, [name removed], is receiving at The Pines. The staff at The Pines is outstanding. They are very attentive to [name removed] needs. [name removed] is in a reclining wheelchair and I appreciate the caregivers getting down to [name removed] eye level to speak directly to her. In addition staff engages [name removed] to get involved in activities such as exercise and mobility. [name removed] enjoys the attention she receives at The Pines.

My mom is a resident at The Pines of Newmarket, NH. The staff is outstanding. I appreciate the individualized attention my mom receives from the loving and caring employees. They have my mom's best interest at heart and go the extra mile to see she receives the best care possible. The staff is always attentive and in communication with me brothers regarding my mom's care. Thank you!!

I am delighted to let everyone know how happy and pleased I am with the loving, professional care my mother is receiving at The Pines of Newmarket. The caregivers consistently provide exemplary service and always with kindness, compassion and respect. I am thrilled we selected The Pines at Newmarket and am relieved to know my mother is in such loving hands.

It was amazing! Great staff, food, and the apartments are beautiful. I'd highly recommend.

WE chose Merrill Gardens because it was close to our new home and they had vacancies. My loved ones are safe at Merrill Gardens. The staff are friendly and genuinely care about the residents.

I found the staff friendly and very accommodating to my friend. They always acknowledge her by name, which made her feel at home. The moving process was smooth and easy. The meals are okay, but not terrific. I would definitely recommend this facility.

The staff is very welcoming and friendly. They are willing to help you with anything you need. Rooms sizes are adequate. Amenities offered are great.

I would say it very homey and the people and staff there are very friendly. The residents seem pretty happy. Obviously every place has its issues, but my mom is safe and happy.I picked it because some of the other places that I visited were either depressing or felt very sterile ( like a hotel). This one really has a more homey feel.

Everything is working out pretty well so far. Staff is doing a good job and are very friendly.

Staff provides excellent service. They are very accommodating to the family. Activities are well planned and all can participate, including family members. I highly recommend the facility.

Facility is so nice, clean, staff is great, food is good, move in was great no issues. I would recommend it to others. It's a great place, my dad is so happy living there!

We have a real chef with nutritious meals. At Atria (since changed name but not staff), the dining director often served food with high salt content. When we talked to her about it, [name removed] answered that "some people like it that way". After several trips to ER at Sentara Hospital with excessively high blood pressure, the head doctor of ER told me that this residence has a reputation for this problem. Also, vegetables were often boiled, soggy and not good quality or quantity. As a result, my diastolic pressure was often near 90 and above. Stomach problems from diarrhea to the point of black liquid. I eat some dessert each day, but carefully. I weigh exactly as directed by my doctor. Since I moved to Truewood, I do not have stomach or BP problems as I did before. [name removed], director of Activities, is excellent. However, because of space and advice of her supervisor, celebrations of birthdays and holidays are held in a small room with everyone seated around a table, served a treat and beverage just talking, no music or fun. Here at Truewood, every area is decorated for events, music, dancing and FUN for Christmas and New Year's. I can't wait till Valentine's Day.

Our experience was excellent and continues to be so. [name removed] loves her apartment and the area is very convenient. I would recommend Merrill Gardens to anyone. It's beautiful and didn't feel like you would think of a place with assisted living to look. Also, the sky lounge is stunning.