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As a family-run and privately owned senior living company, Merrill Gardens offers independent living housing, assisted living, and memory care at 62 locations in more than 15 U.S. states, including Best of Senior Living Award winners, Merrill Gardens has 2,527 reviews and an average review rating of 4.4 out of 5. With more than 25 years of industry experience, Merrill Gardens recognizes that its residents want a hassle-free lifestyle and more time to live the way they want. The focus at Merrill Gardens always remains on the people who are living and working in the well-maintained communities at this fifth-generation family company.

8.8

Review Score

2,527 reviews
62 communities
9 senior living award communities
Starting from $X,XXX/mo
4 community videos

Merrill Gardens community listings

Showing 62 communities
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Merrill Gardens at Wright Park

5 S G St, Tacoma, WA 98405

Starting at$X,XXX+ monthly
4
4 Photos available
10
Review Score
19 reviews

We have a 7th floor which is called "Sky Lounge" and an outside large patio which have views of Olympics and Cascade mountain ranges plus Commencement Bay! There is also a community garden up there where one...

Provides: Assisted Living, Memory Care, Independent Living

Mission Ridge

4349 South Kansas Avenue, Springfield, MO 65810

Starting at$X,XXX+ monthly
4
4 Photos available
10
Review Score
26 reviews

I love everything about Mission Ridge memory care. My uncle is happy there. . We are very pleased with the staff and I personally love to visit with the residents when we are there for a visit. The menu...

Provides: Assisted Living, Memory Care, Independent Living

Located in the Southwest area of Springfield, our brand-new community offers quality senior living at its best. Mission Ridge senior living offers independent retirement living, assisted living and memory care. We feature spacious private apartments and stunning amenities.Our community is...

... Read more

Merrill Gardens at Rancho Cucamonga

9942 Highland Ave, Rancho Cucamonga, CA 91737

Starting at$X,XXX+ monthly
14
14 Photos available
21
21 Floor plans available
9.9
Review Score
24 reviews

My mother was only there for three months, as she passed away in September. During the three months she was there, the staff took great care of her. Merrill Gardens is beautiful and well maintained. Everyone...

Provides: Assisted Living, Memory Care, Independent Living

Truewood by Merrill, Clovis

675 W Alluvial Ave, Clovis, CA 93611

Starting at$X,XXX+ monthly
15
15 Photos available
5
5 Floor plans available
9.8
Review Score
77 reviews

Truewood has been amazing! My father-in-law is receiving excellent care, loves the activities, and has made lots of new friends. Their communication with us has been great!

Provides: Assisted Living, Memory Care, Independent Living

Since 1990, we've provided compassionate and professional assisted living and other senior care services to residents in the Fresno and Clovis areas. Each member of our staff is dedicated to the betterment and enrichment of our residents' lives, whether they're administering dementia care or...

... Read more

Truewood by Merrill, West Covina

3601 East Holt Ave, West Covina, CA 91791

Starting at$X,XXX+ monthly
17
17 Photos available
5
5 Floor plans available
9.7
Review Score
67 reviews

The activities are TBD (my Dad has yet to regularly engage in them). The staff is very helpful and responsive to all questions before placement and continues still now. All issues are addressed in a timely...

Provides: Independent Living

Bridgecreek provides a fulfilling, independent lifestyle in a welcoming environment. Located in a quiet suburb of Los Angeles, you'll love our beautiful grounds, elegant facilities and the convenience of being in the middle of it all. We're close to shopping, recreation and healthcare. Our...

... Read more

Merrill Gardens at Tukwila

112 Andover Park E, Tukwila, WA 98188

Starting at$X,XXX+ monthly
17
17 Photos available
9.7
Review Score
25 reviews

Definitely 5 for all the categories. My sister, who had a hard time accepting the idea of moving out of her home, where she was living alone with her cat, into Assisted Living, is now happy with her life at...

Provides: Assisted Living, Memory Care, Independent Living

You’re going to love it here. Merrill Gardens at Tukwila boasts beautiful views, engaging programming and much more. With spacious apartments, stunning common areas, and a variety of amenities to serve you, Merrill Gardens offers a wonderful place to call home.It's all about choice. Choose from...

... Read more

The Pines Of Newmarket

9 Grant Road, Newmarket, NH 03857

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
9.7
Review Score
54 reviews

I recently visited a family member/friend at the Pines of Newmarket and was very impressed with the facility so I wanted to leave my remarks. The facility was very clean and every staff member I encountered...

Best of Senior Living All Star
Provides: Assisted Living, Memory Care

The Pines Of Newmarket have served the residents of New England since 1999. At The Pines of Newmarket, our residents enjoy an array of services managed by a staff whose single goal is to help them enjoy life by creating a fun, loving and safe environment. We provide quality assisted living and...

... Read more

Merrill Gardens at Barkley Place

36 Barkley Circle, Fort Myers, FL 33907

Starting at$X,XXX+ monthly
11
11 Photos available
8
8 Floor plans available
9.6
Review Score
72 reviews

I spent 6 mos there. In that time I met 1 person who was in my age bracket that lived as an independent who was blind. I became somewhat of a caretaker than just friends. There were more women then men but...

Provides: Assisted Living, Independent Living

Merrill Gardens at Barkley Place is a beautiful community located in a quiet, charming neighborhood, with shopping, restaurants, and local attractions just around the corner. From the beautiful sun porches, balconies, and landscaped grounds, to the fitness center, library, pool, and social...

... Read more

Truewood by Merrill, Henderson

2910 West Horizon Ridge Parkway, Henderson, NV 89052

Starting at$X,XXX+ monthly
18
18 Photos available
9.5
Review Score
63 reviews

We were impressed about the staff's long time employment. They have always been very helpful. We have not had much interaction with the administrative staff, which is why I cannot answer question #5.

Provides: Assisted Living, Memory Care, Independent Living

Truewood by Merrill, Henderson offers personalized assisted living in a warm and inviting atmosphere designed with your needs in mind. Our community, which is just a short distance from Lake Mead and Red Rock National park, offers opportunities for residents with all types of social, medical, and...

... Read more

Turners Rock Senior Living Community

3911 E State Hwy D, Springfield, MO 65809

Starting at$X,XXX+ monthly
19
19 Photos available
16
16 Floor plans available
10
Review Score
37 reviews

I feel secure here. I’ve met some great friends . I was nervous moving in that I wouldn’t know anyone but I was pleasantly surprised at how friendly the people are here. To top it off I absolutely love my...

Provides: Assisted Living, Memory Care, Independent Living

Our community is designed to meet your individual needs and give you the freedom to be yourself. We offer the best in independent senior living, assisted living and memory care from a family-owned company that knows connection is everything.

... Read more

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Merrill Gardens at West Chester

1201 Ward Ave, West Chester, PA 19380

Starting at$X,XXX+ monthly
20
20 Photos available
14
14 Floor plans available
9.8
Review Score
63 reviews

There are lots of social activities if those wish to partake beautiful facility clean and staff is excellent. They take well care of the residence. Food is good.

Provides: Assisted Living, Memory Care, Independent Living

Arbour Square at West Chester is truly a unique rental community. Located in a beautiful, small town rich in history, Arbour Square stands out as something new and exciting, above and beyond the ordinary. A community where there’s always something interesting or fun going on, and where you’ll...

... Read more

Pine Rock Manor

3 Denny Hill Road, Warner, NH 03278

Starting at$X,XXX+ monthly
11
11 Photos available
9.7
Review Score
26 reviews

Mom has adjusted well and is very happy in her new environment. Staff is caring and keeps the family well informed which reinforces our decision to place mom in their facility. Mom is kept occupied with lots...

Provides: Assisted Living, Memory Care

General Manager and Community Relations Director are Certified Dementia Practitioners.

... Read more

Truewood by Merrill, Georgetown

4907 Williams Dr, Georgetown, TX 78633

Starting at$X,XXX+ monthly
15
15 Photos available
4
4 Floor plans available
9.6
Review Score
65 reviews

Staff is very friendly, gets to know you and your family quickly, and makes you instantly feel welcome and comfortable. Food is great. They have an excellent chef. My mom is a picky eater, and every day...

Provides: Assisted Living, Memory Care, Independent Living

Truewood by Merrill, Georgetown is located in Georgetown, Texas. Our suites surround our beautiful lobby and town square. It was designed to create a beautiful setting for everyone. We are located on Williams Drive right next to Sun City and the Scott & White Clinic.Truewood by Merrill,...

... Read more

Truewood by Merrill, New Bern

2701 Amhurst Dr, New Bern, NC 28562

Starting at$X,XXX+ monthly
14
14 Photos available
8
8 Floor plans available
9.6
Review Score
83 reviews

Initial setup and move in was great. Clean apartment, any issues were quickly resolved. My father in law adapted well, with the exception of the dining. More of a social issue than food quality Im guessing ....

Provides: Assisted Living, Memory Care, Independent Living

Living at Truewood by Merrill, New Bern means being a part of an active, vibrant community. Enjoy delicious all-inclusive dining, a wealth of social activities and the freedom to explore your interests. There are countless opportunities to connect, grow and live up to your full potential.If...

... Read more

Murano Senior Living

620 Terry Ave, Seattle, WA 98104

Starting at$X,XXX+ monthly
1
1 Video available
19
19 Photos available
9.5
Review Score
19 reviews

Murano has been able to find many kind and caring staff. The place is really infused with a sense of fun as well as caring. That sense of staff being empowered but supported is very rare but precious.

Provides: Assisted Living, Memory Care, Independent Living

Murano specializes in creating an experience of unmatched hospitality for residents and guests alike. We offer independent living, assisted living, memory care, and state of the art programs such as Bridges and Bridges Bistro for those in early stages of memory loss. Our community also offers...

... Read more

Merrill Gardens at Glen Mills

52 Baltimore Pike, Glen Mills, PA 19342

Starting at$X,XXX+ monthly
12
12 Photos available
5
5 Floor plans available
9.4
Review Score
57 reviews

Was just impressed with everything. Cleanliness, the diner aspect and the movie theater are a nice attraction as well as the area upstairs outside.

Provides: Assisted Living, Memory Care, Independent Living

Combine amazing service, great friends, and resort-level amenities and you’ve got the perfect recipe for all the comforts of home. Merrill Gardens at Glen Mills offers Independent Living, Personal Care and Memory Care all in one campus for flexibility and convenience.With amenities like a...

... Read more

Truewood by Merrill, Modesto

3420 Shawnee Dr, Modesto, CA 95350

Starting at$X,XXX+ monthly
18
18 Photos available
6
6 Floor plans available
9.4
Review Score
65 reviews

5 for everything! Excellent facility and staff. Staff is very welcoming and friendly. They help to get the residents involved with activities. My mom has been very happy. The one bedroom apartment is very...

Provides: Independent Living

Truewood by Merrill, Modesto provides a fulfilling, independent lifestyle in a welcoming environment.Nestled in the north end of San Joaquin Valley, you'll look forward to enjoying perfect weather most of the year at Truewood by Merrill, Modesto. We're conveniently close to Modesto, a charming...

... Read more

Truewood By Merrill, First Hill

1421 Minor Avenue, Seattle, WA 98101

Starting at$X,XXX+ monthly
1
1 Video available
14
14 Photos available
5
5 Floor plans available
9.4
Review Score
43 reviews

Everything is great! We love it. Many of the faculty have been there for over 20 years. Staff are friendly and seem happy to work there.

Provides: Assisted Living, Memory Care, Independent Living

Truewood by Merrill, First Hill is perfect for those who like being near boutique shopping, theaters, concert and lecture halls and much more. This friendly retirement community is in the First Hill neighborhood, where many of Seattle's best known and highest quality medical practices are...

... Read more

Truewood by Merrill, Riverchase

1851 Data Dr, Hoover, AL 35244

Starting at$X,XXX+ monthly
25
25 Photos available
6
6 Floor plans available
9.3
Review Score
53 reviews

Food needed improvement but they are working on that. Facility was clean and easy to get around with walkers etc. Staff was always kind and helpful. Had variety of activities available to participate in. Had...

Provides: Assisted Living, Memory Care, Independent Living

Located in Hoover, Alabama, Truewood by Merrill, Riverchase is a newly renovated senior living community featuring a total of 110 beautifully appointed residences: 86 assisted living and 28 memory care apartments. The innovative assisted living apartments, specialized dementia care suites and...

... Read more

The Pines, A Merrill Gardens Community

500 West Ranch View Drive, Rocklin, CA 95765

Starting at$X,XXX+ monthly
17
17 Photos available
5
5 Floor plans available
9.3
Review Score
36 reviews

From the initial tour to move in was smooth. The staff is knowledgeable, friendly, empathetic and accessible. The Pines, Garden House, has a good staff to resident ratio. There are stimulating activities...

Provides: Assisted Living, Memory Care

Truewood by Merrill, Ocean Springs

1260 Ocean Springs Rd, Ocean Springs, MS 39564

Starting at$X,XXX+ monthly
13
13 Photos available
4
4 Floor plans available
9.2
Review Score
43 reviews

The staff is very kind and caring. They treat everyone with respect. The facility is clean and it doesn't smell like urine. My dad was happy there.

Provides: Assisted Living, Independent Living

Truewood by Merrill, Ocean Springs is a premier personal care community along the Mississippi Gulf Coast. It’s a community you’ll be proud to call home. Here, you can center yourself and focus on living the good life, and we will take care of the rest. We offer world-class personal care for...

... Read more

Sunshine Villa, A Merrill Gardens Community

80 Front St, Santa Cruz, CA 95060

Starting at$X,XXX+ monthly
14
14 Photos available
9.2
Review Score
38 reviews

Overall experience was excellent. The staff were friendly, caring and helpful. Their "bridge" program for people with cognitive issues is a gem.

Provides: Assisted Living, Memory Care

Sunshine Villa, A Merrill Gardens Community is a beautiful community located in the center of all the action. We are within walking distance of the Santa Cruz Wharf, beach and boardwalk. Our beautiful building has a charming personality—and a fascinating past—all its own. Sunshine Villa, A...

... Read more

Merrill Gardens at The University

5300 24th Avenue Northeast, Seattle, WA 98105

Starting at$X,XXX+ monthly
1
1 Video available
13
13 Photos available
3
3 Floor plans available
9.2
Review Score
14 reviews

We have been extremely happy with Merrill Gardens. My parents toured several retirement communities and it became very apparent that MG was a special community. The staff is experienced and take great care...

Provides: Assisted Living, Independent Living

Merrill Gardens at The University provides desirable retirement living near the University of Washington. Take advantage of the University Village outdoor shopping center and tree-lined Burke-Gilman trail; both ideal for strolling and just steps from the front door. Enjoy being close to a...

... Read more

Truewood by Merrill, Pinole

2621 Appian Way, Pinole, CA 94564

Starting at$X,XXX+ monthly
22
22 Photos available
14
14 Floor plans available
9.2
Review Score
38 reviews

I found it very helpful that their staff was able to respond to my questions regarding my family member. They were always friendly and accommodating.

Provides: Independent Living

Truewood by Merrill, Pinole provides a fulfilling, independent lifestyle in a welcoming environment.Perched atop hills overlooking San Francisco bay, you'll love our beautiful views, magnificent facilities and caring staff. Residents also appreciate the convenience of living in a community just...

... Read more

Merrill Gardens at Madison

121 Brookridge Drive, Madison, AL 35758

Starting at$X,XXX+ monthly
14
14 Photos available
5
5 Floor plans available
9.1
Review Score
55 reviews

My mother and father are very happy there and even though they kept their car, don't leave much at all. They find everything they need at Merrill Gardens. They also enjoy the company of friends and staff....

Provides: Assisted Living, Memory Care, Independent Living

Merrill Gardens at Madison is situated between Athens and Huntsville in Madison county. Enjoy being near shopping, outdoor recreation areas, hospitals and high-quality medical practices.Merrill Gardens at Madison is classically designed and offer a wellness center, well-appointed library and lots...

... Read more
Viewing 1-25 out of 62 communities

Community videos

View the Merrill Gardens lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how Merrill Gardens welcomes its residents home.

Take a virtual tour of Truewood By Merrill, First Hill in Seattle, WA.

Truewood By Merrill, First Hill

Take a virtual tour of Truewood By Merrill, First Hill in Seattle, WA.
Take a virtual tour of Merrill, First Hill, an assisted living, memory care, and independent living community in Seattle, WA. This pet friendly senior living facility features anytime dining, a beauty salon, and complimentary transportation, offering residents a social and maintenance-free lifestyle. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Take a virtual tour of Merrill Gardens at The University in Seattle, WA.

Merrill Gardens at The University

Take a virtual tour of Merrill Gardens at The University in Seattle, WA.
Take a virtual tour of Merrill Gardens at The University in Seattle, WA. This pet friendly assisted living and independent living senior living facility features restaurant style dining, a library, and intergenerational programs. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Take a virtual tour of Merrill Gardens in Kirkland, WA.

Merrill Gardens at Kirkland

Take a virtual tour of Merrill Gardens in Kirkland, WA.
Take a virtual tour of Merrill Gardens at Kirkland, an assisted living and independent living community in Kirkland, WA. This pet friendly senior living facility features grocery shopping and errands, a golf course or putting green, and karaoke. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Take a virtual tour of Truewood by Merrill River Park in Fort Worth, TX

Truewood by Merrill, River Park - Permanently Closed

Take a virtual tour of Truewood by Merrill River Park in Fort Worth, TX
Take a virtual tour of Truewood by Merrill River Park, a maintenance-free pet friendly Assisted Living, Independent Living and Memory Care community located in Fort Worth, TX. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min April 25, 2022

Reviews
for Merrill Gardens

8.8
Review Score
2,527 reviews

Review Score

2,527 reviews
8.8

Out of 10


5 star

61%

4 star

26%

3 star

8%

2 star

3%

1 star

4%

A Place for Mom has scored Merrill Gardens with 8.8 out of 10 using our proprietary review score based on 723 reviews in the last 2 years. Over all time, Merrill Gardens has 2,527 reviews with an average "overall experience" of 4.4 out of 5.

Overall Experience
1,520
644
199
71
93
Date Submitted
173
381
723
Reviewer
276
1,563
629
21
Care Received
783
737
1,007
2441-2460 of 2527 reviews
Sort by

1.0
Norm F - Family/Friend
Assisted Living
July 12, 2024
Truewood Stole My Father's Money

After raising his rent to over double what we originally agreed upon, I moved him to another facility. Then, they charged him over $[removed] after he moved out. I've been trying to sort this out with [name removed], the General Manager. She won't return my phone calls or emails. I could go on and on about the myriad other problems with this place. If you care about your loved ones, DO NOT move them into any Truewood facility.

Read More

1.0
BL - Family/Friend
Assisted Living
July 2, 2024
Verified Review
Review for Merrill Gardens at Carolina Park

They kicked him out because staff and management didn't want to deal with his condition which wasn't bad at all. He had Lewy body dementia but at the time he was there he was fine. It hadn't progressed. Hope this helps it was a horrible experience for us with them not wanting to help or come up with solutions.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Lori K - Family/Friend
Memory Care
June 22, 2024
Just Sad, my overall experience went from 5 to 1 star

After almost 5 years at this facility, with many positive experiences on both the assisted living and memory care facilities. I can say how our experience ended is heartbreaking and not what I expected from management. My mom passed, and dad was moved to memory care. As his dementia progressed, rather quickly, he became wheelchair bound, non verbal and needed extra assistance moving to and from his bed. He continued to feed himself, and enjoyed his simple life. I was paying a large sum for his services, but was told, out of the blue, I needed to find a new home for my 96yr old, WWII Vet, dad. The contract nowhere says a 2-3 person assist is reason for discharge. On the Merrill Garden website it states. YOUR NEEDS MAY CHANGE OVERTIME, BUT WE BELIEVE YOUR HOME SHOULDNT HAVE TO. After talks with management, they tried to make this wrong a right, when the discussion for care should’ve been their first course of action, verses, you need to find a new place, lacking compassion.

Read More
Cleanliness

5

Friendliness

3

Meals & Dining

5

Care Services

5

Activities

5

Staff

3

Value for Cost

3


1.0
R Levinstein - Family/Friend
Memory Care
June 5, 2024
Verified Review
Truewood Glen Riddle Review

Truewood did not work out. My mother fell out of her wheelchair chair and broke her hip. While she was in the hospital, Truewood would not take her back. They seemed very nice, but I don't think they were watching her well enough and that's why she fell. She also fell out of bed a few times.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

1

Activities

5

Staff

5

Value for Cost

4


1.0
Anonymous - Family/Friend
Assisted Living
May 30, 2024
Verified Review
Review for Merrill Gardens at Sheldon Park

Merrill Gardens was a horribly run place.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
LInda A - Family/Friend
Memory Care
May 27, 2024
Not a great place

My husband was in memory care for over 2 years. There were some lovely caregivers, and an awesome woman who ran the unit (later fired!) but the corporate culture is awful. There's terrible communication with the manager of the whole facility, and they literally made it so I had to move husband when he was beginning the dying phase, after assuring me that they would continue to care for him. And the reason they gave was nothing that had been mentioned earlier or made sense for standard of care. I cannot recommend this place at all.

Read More
Cleanliness

2

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

3

Staff

2

Value for Cost

1


1.0
Lydia - Resident/client
Independent Living
April 18, 2024
Verified Review
Look elsewhere

At the time I was living there, the manager and assistant manager picked favorites, and if something went wrong, they just said this was independent living. They didn't take responsibility of anything. There were several people with Alzhiemer/dementia and schizophrenia. It was very scary. I promised my son to give it one year. I did and then left. It is full of people in their 90s and only a handful under the age of 70. It should not be listed as Independent Living. Most of the people there should be in memory care or assisted living. It was completely making my life miserable. They're under new management and I'm still in contact with some of the residents. They are still unhappy. Most people are there because the family doesn't want to pay memory care or assisted living prices. The rent goes up 10% every year. Impossible!!

Read More
Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

1

Activities

2

Staff

4

Value for Cost

1


1.0
Helen B - Family/Friend
Independent Living
March 15, 2024
Nice at first until the end

My mother was in the independent living, but was still supposed to check in daily. This was a reassurance to me as I live out of state.i called her daily at the same time. One day she didn’t answer, I wasn’t overly concerned as it took her awhile to get to her phone and I presumed she had checked in, on the second day she didn’t answer I was extremely worried. I called the front desk and asked if they had heard from my Mother, and please go check. The next thing a paramedic called and said she was unresponsive on the floor with a broken hip. After I had calmed down and she was taken to ICU I called to speak to the manager who admitted they hadn’t heard from her in two days and they were so sorry. They had a new desk clerk who neglected to do what she was supposed to. My mother laid on the floor for 2 days. Anyway my mother never fully recovered from this ordeal, ended up having to go to and passed away .very disappointed with this . My mother did like the food though

Read More
Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

1

Activities

4

Staff

2

Value for Cost

2


1.0
Stephanie C - Family/Friend
Assisted Living
February 3, 2024
Do not send your family member here!

Unless you have unlimited resources, they present a nice shiny picture when you go in however, after your loved member is there they don’t do what they say they’re going to do and they double the bill and then claim it’s correct and don’t even explain themselves they just say pay it This has been a horrible seven months. since my mother arrived there she has been hospitalized no less than seven times. Meanwhile, she had not been hospitalized even once in the prior two years, my sister and myself who were the local family members assisting, have been severely adversely affected physically and financially, by this, and I myself at the moment and sitting in ICU, and just received a bill for $[removed] monthly rent instead of the [removed] without prior notice , so there you go unless you have unlimited resources and want to get ripped off don’t go to Merrill Gardens

Read More
Cleanliness

1

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Gary B - Family/Friend
Independent Living
January 11, 2024
Verified Review
would never recommend, stay far away, terrible experience

I wouldn't recommend this place to my worst enemy. I was the POA of the person who stayed there. He had a stroke They never contacted me. I got contacted by the hospital very [removed]. He ended up dying in the hospital. I probably should have got a lawyer to deal with this, but it was too hard on me.

Read More
Cleanliness

3

Friendliness

4

Meals & Dining

1

Care Services

1

Activities

3

Staff

1

Value for Cost

1


1.0
Teresa - Family/Friend
Assisted Living
December 13, 2023
Less than stellar assistance!!!

I recently picked my mother up from where she lives at Merrille Gardens to stay at my home out of state. I was told they did not have enough of her meds on hand to last until I brought her back and would overnight them to me. They did not arrive and I’ve called this facility for over 6 hours straight, no one answers, goes to voicemail. I’ve left 3 voicemails now and still heard from no one. My mother has serious medical conditions and cannot live without her meds. Unbelievable this is the type service or lack thereof! Can’t imagine the residents are getting the type care they need if there’s no one even there to answer or return calls!!

Read More
Cleanliness

3

Friendliness

1

Meals & Dining

3

Care Services

1

Activities

2

Staff

1

Value for Cost

1


1.0
Anonymous - Family/Friend
Assisted Living
November 13, 2023
Verified Review
Our experience at Truewood Charlotte Center

My loved one was previously a resident at Truewood by Merrill Charlotte Center. The staff communicated with the family when a problem was apparent, but either did not pick up on sublet signs of decline or did not feel that it warranted a call to the family. It seemed that there was not consistent communication from direct care staff to those with higher levels of licensing until an issue arose. Honestly, it is not entirely the facilities fault that things did not go well for my loved one there. I do think that families need to have a better understanding of what a facility is capable of doing, in terms of level of care. My loved one's physical mobility greatly declined over the five weeks that he was at this facility, in part because he was not interested in participating and in part because the facility did not have the capacity to be consistent with ensuring that he was getting up and moving around. Also, I'm sure that the meals were fine from a nutritional standpoint but my loved one's tastes were not satisfied by them. And the 'extra fees' that were incurred were not clearly communicated. I would not recommend Truewood by Merrill Charlotte Center unless family members have the ability to visit their loved ones frequently to ensure that there is not decline over time.

Read More
Cleanliness

4

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

2

Staff

4

Value for Cost

2


1.0
Tony - Family/Friend
Assisted Living
November 2, 2023
Recommend,

What we think Merrill Gardens at Sheldon Park could improve on to better the experience would be to accept none bubble wrap OTC meds, from family , evaluation needs improved,

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

3

Activities

1

Staff

1

Value for Cost

4


1.0
A - Family/Friend
Assisted Living
November 1, 2023
Disappointing

I regret to say that my experience with was deeply disappointing. My father's time there was marked by multiple oversights, lack of attention to his needs, and an overall absence of empathy from the staff. On numerous occasions, I found his basic necessities ignored, leading to discomfort and distress. It's a heart-wrenching feeling to entrust a loved one to professionals, only to feel they aren’t receiving the care they deserve. I sincerely hope other families have better experiences, but based on ours, I cannot recommend.

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Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Linda A - Resident/client
Memory Care
July 12, 2023
I'll add more later....

Don't commit to this company. I can write more later, but despite caring employees (who often don't stay) this is a really incompetent, dysfunctional company. You can't trust them with your vulnerable loved ones.

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

3

Staff

1

Value for Cost

1


1.0
Marie A - Family/Friend
Assisted Living
March 21, 2023
The friendliness is fake!

Some staff are great but constantly say we don't have time for you. We found our Mother laying down unable to move or even reach her water. After we came in and started feeding her and giving her water she got better. They said we don't feed the residents. We understand that but they knew she hadn't eaten for 3 days and didn't notify any family members that she couldn't feed herself. they bullied and intimidated a 91 year old lady then lied to the manager about when we reported them. The only thing they care about is the $ [removed]per month that they get. Most of the food sucks, looks like road kill with gravy on it. Will be filing a complaint with the state DOH

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Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

2

Activities

3

Staff

2

Value for Cost

1


1.0
Amy Johansen - Family/Friend
Memory Care
February 20, 2023
“misplaced” diamond ring

My mother’s diamond ring was “misplaced” from her right finger. She is in memory care, has had a stroke, and doesn’t talk or walk anymore. Her rings were very tight on her fingers. After this ring went missing, my dad had to take her wedding ring off for fear of it also being “misplaced.” He and one of the caregivers had difficulty removing her wedding ring. The response from the facility was, “Things happen.” I’m disappointed for my family that this heirloom is gone.

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1.0
M C - Family/Friend
Assisted Living
February 15, 2023
Horrible for Assisted Living

This may be a decent place for Independent Living but is a horrible place for Assisted Living. [name removed]and [name removed] are gems and are the only two good staff besides the people who work in the dining room. Management is horrible and so are the med techs! RUN and do not come to this place.

Cleanliness

3

Friendliness

1

Meals & Dining

3

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Elizabeth Belin - Family/Friend
Assisted Living
February 13, 2023
Mom was not taken care of when sick.

My mom is a current resident in assisted living at Merrill Gardens. She went through covid and they left her in her room and the nurse barely helped her with anything. Now she is suffering from the stomach flu or possibly food poisoning. No one will help her. The front desk won't answer. We had to call the ambulance ourselves. This is not a good place for my mom. They can not be trusted to take care of when needed. Isn't that the point of assisted living?

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Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
TLA - Family/Friend
Assisted Living
February 6, 2023
Verified Review
Bad Experience

This was not a facility, that was a good fit for my loved one. They had issues with bugs. For the amount that I paid, my loved one did get the type of care that I was expecting. There was not a lot of interaction with the staff The food was awful, and sometimes they ran out of food. They did not have any activities.

Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

1


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