Merrill Gardens

The staff here is amazing! Everyone works so hard to assist and genuinely cares about the residents. They Listen and address your concerns quickly, to bring about a satisfactory conclusion. This is really YOUR HOME.

The only complaint we had was that at the beginning they weren't up front about the costs and fees. Our first payment was[Amount Removed]and that was all out of pocket. We wish they would've prepared us better for the fees because it's all out of pocket. We knew what it would be monthly and were prepared for that but the fees were debilitating. Positive parts: friendly, social environment. Not a lot of staff turnover so we had mostly the same staff start to finish. The staff seemed very well trained. Decorated in a nice way but not over decorated to where you feel any money was wasted. It is an expensive service but when you break it down to hourly, you can absolutely see the value... especially if you had been a caretaker yourself. If we had the money I would personally donate to them because what they do is so important. I'm so grateful that our loved one spent her final days there. It really felt like home and she was treated like family.

So far it's 5 stars. The staff overall have been great to work with. The activities are enjoyable and there are plenty of things to do.

Staff was very accommodating to our situation. We arrived on a Thursday and our furniture did not arrive until the following Friday, so 8 days without our belongings. During this time staff provided a bed, loveseat and hooked up TV and we were able to stay in his apartment. All staff from administrators, caretakers, nurses, front desk, cafeteria workers, and maintenance have done an outstanding job of making us feel welcome. I might add the residents have been so kind and welcoming. The residents say they are a family and I can see it and feel it.

The staff and the facility are very accommodating and very nice. Out of the different communities I have spent time in in the Michigan area. I find that Truewood has the nicest caregivers out of all of them.

We had some issues with my father in the beginning, he didn't want to be there, he wanted to go home to Pennsylvania but we got him involved with some activities so that he would meet people and so things are much better, bingo and happy hour are his favorites

My father is in the memory care portion of Mission Ridge. They offer a variety of activities. The apartments feel homey, not sterile. The facility is beautiful and well maintained. The staff are sweet, kind and patient. They have made a horrible situation easier for my family. My dad’s favorite part is the food. It is great quality and they offer options. I am so grateful we chose Mission Ridge!

Merrill Gardens exceeded our expectations, staff and residents were extremely happy. Hope to make this a long term place to stay

Staff is very responsive, had options of apartment size, meals are good, very clean and well kept. Most importantly mom is treated with respect and everyone is very friendly.

Welcoming staff. Yes I would recommend. Take time to visit and eat in their dining room!

This is a very nice community servicing the elderly population, the rooms and accommodations are very nice, and the people are very pleasant.

Definitely a 5 star rating! I feel that the staff is very well trained as their customer service is excellent. I'm always greeted with a cheerful hello when I visit my sister and offered and snack or beverage. My sister has participates in the exercise classes, walking, bingo and art activities which is beneficial to her well being. She seems very happy with her placement at Merrill Gardens. I would definitely recommend Merrill Gardens when searching for quality care of a family member.

The staff is very friendly, and take time to learn everyone's name. There are many activities spread out through the days, and on site beauticians.

It was clear that the residents and staff were all happy there. It is a light filled place, that smells good and has positive energy

Merrill Gardens Hillsboro is my new home. I toured with the charming [Name Removed] who was so welcoming and informative. She is an asset to the community! Later I met[Name removed], a warm, witty and kind woman who had great tips and resources for me. These two ladies lead an amazing staff who have created a wonderful community environment that is both welcoming and stimulating. I love this place!

Everybody goes above and beyond to make it comfortable for me. Food is excellent. The aneurism of all staff is very professional to make residents feel at home. I like my apartment where I can see the beautiful gardens. I am very pleased that we can do the Sot & Be Fit excercise to stay in shape. The outings that I’ve gone have been great! I am looking forward to the upcoming auction activity

The facility was beautiful and modern. The rooms were a great size. However, it felt sterile and cold. I felt like I was in a fancy hotel instead of a home. In the memory facility, I didn't see any comfy couches or chairs to sit on. It seemed like everyone was in a wheelchair, with just a few in armchairs. As nice as it was, it is not the place for my aunt.

I would give Merrill 5's across the board, excepting #4 and #7 Quality of Care and Activities where we'd have to say N/A because my dad never moved in and do never really experienced those. Everything else was really very good. We did get to sample the food on a visit and my dad just loved it.

I was picked up and returned as I had no ride. I was treated first in the dining room where I met some old friends as I lived at another Merrill Gardens at one time, I enjoyed a nice lunch and then was shown 2 different studio apartments, the Theatre and then had a talk with [Name Removed] about prices, received a nice folder and a special cookie to take back with me. All in all it was a good experience and a very lovely residence. My concern is the distance from my son in Campbell.

The facility and staff are very nice. We had a very enjoyable meal and toured the facility and apartments after. We found Truewood to be a comfortable atmosphere and the residents and staff are friendly.