Maplewood Senior Living

Make sure you like the staff before committing to placing your parents in a facility. Make a few visits to a facility and come prepared with questions. Take the time to try to get to know who all the key players will be ie all department heads but also the roles of people who will interact with your parents or parent on a day to day basis. Visit often and without warning once your parent is placed so that you can see what is happening when they don’t know you are coming. Also, make sure that if you want your parent to stay at the facility until end of life, that they have the necessary care and staffing to do this. The communication at Maplewood was terrible. My sister and I were proactive, so we would request meetings and phone calls that were not promptly returned. The move in process was very stressful. Not the move itself but leading up to it. We had asked for a lease several times, asking that it be submitted to my sister who had power of attorney in a timely fashion so that she could review it before leaving to go out of town. It wasn’t submitted until 5pm the night before she left and the lease was 70 pages long! There were two weeks from the time we toured to the day we got the lease. Two weeks. She had to scramble the next day to sign it and get necessary signatures as well as arrange all the deposits. They said they wouldn’t allow my father to move in until all this was settled. And I had already scheduled a bed and other items to be delivered in time for a move- in that had a tight time frame. It was so chaotic and unorganized and was a source of intense stress at a time that is already inherently stressful. The housekeeping staff seemed very friendly. Hard to judge because my father wasn’t there for long, only two weeks, but it always seemed very clean. Hard to judge the meals because my father wasn’t there for long, but he said they weren’t good and reviews I’ve read said that their whole farm to table thing is not accurate at all. That they experienced hot dogs and pasta. A week into my father’s move there, when his full time aide had left that we hired personally, he fell while out of his wheelchair. He was in the Living Room with other people on his floor. They are supposed to have aides watching them all the time. No one could tell us how it happened, just that it shouldn’t have happened. Inexcusable especially given how expensive these places are. The only staff I really liked was the director of the memory care floor. My suggestions for improvement- everything.

My mother DIED after being found unresponsive at Maplewood Stony Hill! RUN!! Check the immense amount of complaints against them at The State of CT Dept of Public Health. They have been found guilty and are NOT in compliance with safety checks, communication-check for yourself. My mother was found covered in vomit and mucous for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved ones, they care about the money. To add further pain to my family, they even gave my mother her medications 3 DAYS AFTER SHE PASSED! Forget stimulation, my mother was coloring out of a child's coloring book! Don't walk away….Run! Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

When I call the Director [name removed] she does not respond to or acknowledge my calls. Very unprofessional. Now, when I send a package to my family member it is not only opened by the staff, but my family member has to go to reception and demand the contents of the package. It’s a disgrace on how the residents and family are treated.

both my niece and husband observed a resident in a wheelchair being yelled at and hit by a staff member. other family members came to visit and saw residents in wheelchairs sitting in a quiet dark room, while the staff were on their phones. when they asked them what was going on, they replied that the tv isn't working. it took for my family to give them a hard time for them to roll a new tv in. I've personally found my mom in her room with the door closed, dark and no tv in the middle of the day. the aide working with my loved one (who requires a wheelchair) left her in the bathroom and she fell and hit her head. we had to rush her to the hospital. although it wasn't completely explained, I believe the aide left my mom standing/holding on to the bar because that's the only position that makes sense for the type of injury she sustained. they have a policy that if you move your loved one out, you need to give them a 30 days notice. we sent an email to the district manager explaining why we were leaving and they still wanted their money. we found this completely unacceptable because not only are we paying for services and care that won't be used; but the nature of why she was being moved was caused by one of their staff. contractually, we understand that - but we're still very upset as this was an emergent circumstance. it's also just not right considering what happened to her. we're glad that we got out her out before they had a big Covid outbreak a short while later. during the move out process, the maintenance man helped me take her belongings out and the nurse passed along her medication, but that was it. no one called and apologized for what happened or to say goodbye. no one asked what they could do to improve or where they went wrong. if I worked there, I would've asked, and I found that entirely unusual. they also screwed up our billing at one point. they sent the insurance company an invoice for the days she wasn't there and that took months to resolve. anyone who has financial struggles will likely be struggling even more because their billing department just seems inefficient. the building itself its nice and we really took our time to look into this community. we thought that this would be a good place, but it just turned out to be horrible. the entrance is like a prison, you have to go down to the basement and then through a series of different floors and locked doors. the doors required an access code and only the staff had it, they were never willing to provide us our own code. sometimes we had trouble leaving because of the locked doors. there's a big turnover with administration as well. they have all of these activities for the independent/assisted living floors, but nothing for the memory care residents. the residents all seemed to be checked out, and we see a significant difference between Maplewood residents and the new community's residents. the staff there are way more attentive and engaging. the new community also gave us a fob so that we can enter the building on our own. they also have an automated Covid checkpoint before you enter, it's just all around significantly better. we were able to evaluate this community from the perspective of a doctor and a nurse, who both have tons of personal experience in senior care. there are simple things that they could do to make this place better. we don't have any other information on any other Maplewood location; but we do not recommend the one in Darien. the seniors there are at a serious disadvantage. there were numerous reasons why we did not have a good experience. we're just happy that we were able to get her out in time. she's much better at the new community and all of the issues we had at Maplewood, we don't have there.

Our family had an in person tour and we did not like the staff we met and we did not like the facility itself.

Do not be fooled by this facility. It is beautiful. Really one of the nicest we have seen. However they have some serious problems with staff, safety and quality. We moved my dad in with the highest hopes for compassionate care and socialization. However, it was a disaster. NONE of the services we contacted for were provided. Its not that they did a poor job, they were not provided. No wellness checks, no daily housekeeping, no laundry, no bed making, no mobility assistance - nothing. Every time we asked the front desk we were referred to a different someone who was "off that day". The front desk staff always seemed to be like it was the first 5 minutes on the job, like candid camera - they didn't know anything about their own facility or who to call. No one their could even tell us where to park - I have never seen anything like it. I expected that on move in there would be some sort of on boarding, where the head of every department came by and introduced themselves and explained their role - this would be helpful but they do not have that. It felt like a beautiful, unmanned facility. The only caregivers I ever saw, and I was there daily were private hired by residents, as we did as well. If it were not for our caregiver who was there to help with the transition, I do not know what would have or could have happened to him with such neglect. Further their pharmacy messed up his medication, putting him in the hospital. After 8 days we pulled him out because it was unsafe. Do your self a favor and read employee reviews from indeed or glassdoor. I should have. I am not one to leave reviews and always give people the benefit of the doubt, but this is a unique type of business that has a higher standard - due to the importance of their product - the care and safety of loved ones.

We have my brothers wife in Maplewood Norwalk Ct. about 4 1/2 months and the communications have been awful ?? [Name removed] Unless I call there’s Never been a call or email sent to me. She has been taken to the hospital twice And we were never notified. I call her friend [Name removed] or [name removed] to get any updates. I have talked to [name removed] & [name removed]both nice but NO One ever follows up. We live in Frisco, Tx Which makes. It hard to just drive over No I am under impressed with maplewood

Beware! My mother was a resident for 1.5 years, and then my family had no choice BUT to remove her just before 2019. The Environment was Unbearable. I felt Maplewood in Twinsburg was unable to give great care due to management issues. Management was No Support other than words. The staff was nice and helpful BUT there were NEVER enough aides. The quality of nursing was great & Horrible; My mother’s medicines were NOT given appropriately too many times. And when we asked for an official medical write-up for doctors on how mom was doing, the Executive Director gave either hand-written Note-Papers -OR- a typed sheet with no date or signature. When the Executive Director was not there, many times I did not know who was in charge. My family did not see improvement and before exiting, three wall pictures were stolen from our mother’s room and since management said, due to ceiling monitors not seeing anything (which I was not shown what could be seen), Maplewood let it go with No write-up given to my family. I didn't want to remove mom BUT with continuing situations, we left Unhappy and viewed the value of Maplewood Twinsburg poor!

The chef has just left and a new one instated.. Food has gone from bad to worse.. The staff is mostly part time and the toaster only toasts one side of the bread. Residents are afraid to complain that the food could get worse

Did not feel it was client centered, I visited every week and observed the treatment of residents. It is a for profit organization and that is what the bottom line is..profit.

Beautiful environment that lacks proper care for it's elderly residents. Fourth stage pressure sores can occur for residents that are wheelchair bound. The nursing staff is limited and care is minimal. Preventable pressure sores can occur with serious infection to take the life away of a resident. Do not expect the nursing department to be pro-active and to avoid situations that could of been avoided.

My mother lived there for 7yrs. She had dietary restrictions which no one seemed to be able to follow. This difficulty had painful consequences. The food itself was below standards. The room cleaning was subpar along with a continuous ant problem. The activities were not done well if at all. The organization of these so called activities were extremely poor. Most of the aids were ill trained and fairly incompetent. Overall her time there when it was owned by previous owners was fine. The new owners are only interested in cashing the residents cheeks not the residents.

This place is understaffed at all levels and the staff talks openly about it. The aides, nurses, dining staff and the activities staff are very friendly and call all the residents by name. The management is terrible and does not adequately address concerns. Communication is poor at best- there are no processes in place to communicate residents needs in between departments and back to families.

Deep disappointment with site manager [Removed]. His disrespect towards our mom was shameful. After 7 years there we moved her out becaus of his callus behavior focused solely on profit and not on compassion and care.

I recommend that you look for another place. The administrative staff is unprofessional. Their profit motivation creates an atmosphere of poor and unethical behavior regarding resident care. There is no forum for resolving issues. There is a lot of eye rolling and avoidance when issues arise. I feel the facility director is not forthcoming or truthful in this regard. There are virtually no activities for residents in this facility. You are locking your loved one away here. Be very careful!

Hands down you will pay for crappy service because nurses aides are making 11.00 dollars an hour. Rent is extremely expensive with terrible service. Managers are incompetent. Maplewood as a company does not care for residents. The money is more important to them. They are selling a dream.

I am a nurse & I am OUTRAGED by this facility. Your loved ones will get ample care during the days when eyes are watching, but at night? They have ONE licensed nurse in the entire building. Along with one nurse, they'll have a handful of nursing aids. How is this ethical?

BEWARE!!! Maplewood employs thieves. Items missing from room and even Jewelry stolen off vulnerable resident in their sleep. Management will welcome you with open arms to join, but turns their back when employees prey on the elderly. Disgusting. Don't let the shiny new building fool you.

Agree with this review: This place is understaffed at all levels and the staff talks openly about it. The aides, nurses, dining staff and the activities staff are very friendly and call all the residents by name. The management is terrible and does not adequately address concerns. If there is a concern, one has to go thru hoops to address,; and then when addressed, it goes back to "same old" . Pretty is as pretty does - this place does not do pretty!! Go elsewhere.

This facility is all about the money. In addition to the monthly $6300, we have had to hire our own aide as they do not provide all the things they say they will. This is a very pretty bldg, but staff is negligent . I would never recommend this facility.