Mainstay Healthcare Management

Overall a good experience. Staff appears to care about residents and are quick to respond to caregiver request for information. The activities coordinator seems to do a great job.of engaging the residents in activities. Some of the things promised to be corrected at move in still left undone despite several request from resident and promises by staff. However this has not overcast how well the living situation has met the more fundamental needs of our resident and her adjustment to the living environment.

Staff was friendly, but focused on task with the residents, giving assistance for ADL and medications. We were there on a holiday weekend and one activity scheduled did not happen as posted. We met the administrator and found him helpful and readily available to answer questions.

Some of the people there as far as the patients are a little nasty and you have to take it for what it's worth because they are a mix of different ailments to everybody so that's understood. I personally think all of these places are grossly overpriced!

I would suggest Azalea Gardens for those persons 80 years old or olde. The majority of the population living there appears to be that age and up, and the activities are more suited for older seniors rather than persons younger. The staff is friendly and attentive to those needing assistance. The rooms are spacious with good closer space.

What they could improve on would be trying to keep consistent staff and cooks. This was a selling point but not now. I believe it is under new management. Food quality has suffered

I would recommend. The facility is kept in good shape. The staff is very friendly/helpful

The staff was very friendly and seemed to care about mom. Also, the on site rehabilitation staff was very interested in mom's care.

My mom’s favorite thing about Wellington Manor Jackson is her room. She has her own thermostat which means her room is just as warm as she likes. There are activities planned for each day and she participles and usually will win a prize. There is an exercise class daily that she enjoys. The table where she eats her meals seats four and she has these three ladies eating each meal with her. Mom has made friends, we can both vouch that the staff is extremely kind and helpful. There is a beautician and a manicurist that come in to offer their services to the residence and their prices are compatible to the going rates. The only complaint she has is that her meals usually have a fried item and she tries not to eat fried foods. Mom has been at Wellington Manor since the last week of November and she says they have had some turn over with the chef position during her time there. Her room has a small fridge, microwave, counter with a cabinet over it, so she does have some of her favorite foods

My Aunt is living at Grace Manor. She says that the food is good and they seem very consistent. That have called me several times whenever she would accidentally fall of hurt herself in some way. They have been easy to deal with thus far and the staff will text with you.

Cedar Creek offers a sense of community and family. Everyone is very friendly and helpful. I would suggest meals could be more healthful and activities more varied. Overall a good place.

Nurses are wonderful, Food is good. Housekeeping is great.

My mother has been here for 6 months and is well cared for. The ladies are all a wonderful caring group. Thank you all for the Love and understanding you all have. Dementia is a horrible disease and i see a bit less of her every day. Is so bad. The care these ladies give are wonderful. Thank you all again.

We are happy with the facility, they do a lot of activities with the residents and our loved one is safe and well take care of which makes us happy

Maintenance and repairs of sprinkler damage, hvac, heat going out are pushed down the road with only temporary fixes. Maintenance staff get a 1 Meals are cafeteria style meals, not sure they can do much else. Elderly diets are limited to more bland foods. The interior courtyard is hideous. There are weeds, spiders, dust covering everything.

My really enjoyed living at Quillen Manor and it was very reassuring that she was taken care of if I had to go out of town.

Our loved one passed [date removed] but Chapman Manor feels more homey than most. Most facilities felt sterile, like a hospital. Chapman felt more inviting and recently refurbished facility. With the care services, we had at least 1 issue where it appeared resident family member got someone else's medication & this was never addressed to my satisfaction, but no other major concerns. They could have more activities for men.

I was extremely pleased with the assistance and direction I received and will always be grateful.

My wife passed away on [date removed] of this year, so she was only at Ivy Springs for 2 1/2 months. It's been awhile since I was there and my wife was in a unique situation, so hard to comment. The biggest thing that sticks out in my mind is that when I pulled into the parking lot each day, whenever I saw [name removed]'s car, I felt a calmness come over me.

I find both staff and admin to be extremely caring and kind to both residents and family. It is a very small facility ( one reason we chose it) so anyone looking might be disappointed in the lack of swimming pool, sports grounds etc. they plan several activities and do quite a bit with the space they have. Aside: my mother is 94 and nearly blind so cannot participate in many activities. The place always looks clean and neat and my mother is quite happy there

Great facility and faculty. They really do care about the resident. Activities are great and create a very positive atmosphere If I might interject, it seems sometimes communication between staff gets lost and all the activity. Specifically, in my case, my wife, [name removed] has some sores on her feet that the staff had not been able to solve making her more immobile. Bottom line, is a great facility