Magnolia Senior Living

I really like the facility. Very clean, well kept and had a "new" feel to it. Is somewhat more expensive than we anticipated.

The manager at Magnolia has been wonderful. Mom is currently in hospice and they are doing all they can at this community to keep her here. The staff are attentive and understanding. The food seems ok, however she does not want to eat. The community is clean and well taken care of.

Very nice place. First impression when I walked in was not the best but then tour went well.

Overall our experience with Magnolia Senior Living has been a good one! There have been a few little quirks as my loved one has been getting used to the new setting, but overall we're very pleased with how things are going! It's a nice looking place, and the people seem very friendly.

My father was admitted to Magnolia Senior Living under hospice care, and was there for only two weeks before he died. During this short time, his care was adequate. The hospice team provided adequate care, while the Magnolia staff care was fair. No specific complaints. A couple staff members provided excellent care and attention.

They are very short staffed. Having more staff would greatly improve the cleaning. The memory care staff did not appear to engage with the residents.

The immediate staff is great, upper management has a lot left to be desired. First day they forgot to feed my parents and give my mom her meds, a month later my mom got the flue and it took them 3 days to get her medicine, I had to have hospice send her meds sent to the local Kroger and pick them up myself while upper management couldn’t assume responsibility and upper management called laughing about it. Upper management also talks badly about the hospice service provider. Their food is horrible. If a dementia patient says they don’t want their meds the just say ok and don’t give it to them, they don’t check blood sugar for diabetics. The good is the place is nice and clean and the caregivers on the ground level are caring and understanding.

Magnolia was my mom's choice for an assisted living facility. She had lived in one previously with my dad. After he passed, she moved closer to family and relocated to Magnolia so I have a frame of reference of what to expect. She's been there for a year and her health and well being have severely declined. I had to call the facility to ask them to check up in her once since she was not acting right. They checked her out and said she was fine. Later they found her unresponsive and had her taken to the hospital. The voicemail letting me know what happened was hard to understand and the person kept talking to other people in the background. Don't even think another calling to the main number since they rarely pick up. They also seem unable to handle medications and knowing when to give insulin and take blood sugar relative to when food is eaten. The food itself is awful and with my mom being diabetic there's really few options for her. They keep giving her cake and cookies and she has to remind them she can't have them. Then when her blood sugar is high they blame her for eating bad food. And to top it all off we got a letter letting us know that the owner was delinquent on his loan payment and to send all rent to a lien holder. I wish my mom would move, but she's stubborn and won't move. She plans to stay there until the end, which I really have a hard time accepting.

This place has gone through a lot of severe administration turnover in the last 3 months. So many have quit or gotten fired, it's just been crazy. They're on their 3rd executive director. There's supposed to be 2 activities directors and they are now down to one after losing 4 in the last 3 months. Activities have been basically coloring sheets and pass the balloon. It seems to be improving with the new activities director that's here now, so we'll see. The other staff is mostly nice, but very unorganized. I'm sure that's probably a result of the turnover going on. I heard from a couple of the staff, before they left, that there are legal troubles going on. Communication with the family has not been good. It took a couple of months to get them to start giving dad his medication, which is an issue. That's finally been resolved. Cleanliness is good. Overall, quality of care hasn't been good. My loved one's basic hygiene needs aren't even being met and we're looking at moving him. I would not recommend them to friends and family.

The facility is always clean. Things were ok until they opened a new facility and transferred a lot of the staff to that one, that seems to be when our problems began. The entire first new staff walked out about a month ago. The newest staff seems to be ok, but turnover rate is still high. It seems like the owner got overwhelmed with the new facility and stopped paying as much attention to this one. We have started to see him at the facility occasionally, so we're hoping that some of the problems that have developed will start to be fixed. There are very little activities other than bingo. Laundry has been reduced to once a week. They dropped the Braves channel. It seems most services have diminished, but cost has gone up. Residents are being forced to stay in their rooms more often (Covid and lack of staff). The cooks constantly quit. Food variety has decreased and things like condiments and snacks that used to always be available are missing. I'm having to spend about $75 to $100 every two weeks right now to supplement food/snacks. We really don't want to move our loved one. He is treated well and the place is clean, it's just not what it used to be. I know some of these issues can be attributed to Covid. Hopefully the problems get corrected. As far as recommending this facility, I'm kind of 50/50 right now.

It's clean and the staff is friendly, and they are very attentive. The food is terrible. The people in the kitchen are inexperienced, and I long for a fresh vegetable. I was looking for a place that was near my church, and they assured me that someone would be able to get me to church when I want to go. It just opened so they are still working some things out. There has been some staff turnover. They have suggestion box now.

They don't have enough staff for their Memory Care. Many of the residents need to be fed and there is not enough staff. The staff that they have are good and very caring. In Memory Care, housekeeping is lacking! The meals are good and good quality. Communication has gotten better over the past month. Right now, I would not recommend this facility to others.

Magnolia Assisted Living has all the amenities my loved one needs! She is a conservative person who enjoys classical music which is not offered as entertainment ! She enjoys walking in the courtyard daily and comments on how the grounds are beautifully kept! The staff has managed her medication well! They show her sincere affection in her home!

I looked at this place and found that it is a new facility and it looks nice and it would be a god place to have move into. I realized this community is for people who need help all the time, my mom only needs some help.

Unfortunately, it was an awful experience. I understand they went through some management changes, so maybe it's better now. I'm really a pretty easy going person, and don't write bad reviews....but this really was a bad experience. My father went there mid October and was under hospice care. (They have hospice care right there at the facility, which was awesome! And....the hospice nurses were incredible!) My guess is that Magnolia was understaffed, but not exactly sure....my father would push his call button and nobody would come. I mean for hours! I was constantly calling, and would get all kinds of answers from the batteries were out, to it's a new technology...it stressed him out, and he truly suffered. He mostly needed help getting to the bathroom as he had broken his shoulder in the hospital. I realize it takes time to settle in and mistakes happen, but they could never seem to get the call button to work. I truly believe that's why he failed so quickly. He was only there 16 days and he passed away on [date removed]. After he passed, they continued to withdraw "rent" from his account in December and January. It took numerous phone calls and emails (including one to the owner that I never heard from) over several weeks to finally get the money he was owed back. Really unfortunate and unprofessional. On the outside, and when touring, it seems like a wonderful place! And maybe if you are more on the healthy side and don't need much assistance, it is. I really wish if they were unable to care for my dad they wouldn't have accepted him. I really hope that other residents are having a better experience. It would be hard for me to give it a good review.

My dad was in memory care, approved initially with ostomy care. There were numerous areas that needed major improvement for most of the ten months he resided there but to no avail. We had a camera in his room so there was plenty of proof. His mental health started declining rapidly at the beginning of 2025 and we were told they could no longer care for his ostomy along with other things they were claiming. Reminder: we had a camera in his room so we saw a lot! Numerous resident families had complaints against this facility, not just ours. Most all complaints were swept under the rug and fell on deaf ears. Long story short three weeks after we moved our dad, he passed away. It was a godsend that we removed him when we did. I wouldn’t want any family to go through what we did. I would love to give more specifics but I’m only allowed 1000 characters.

The state of GA needs to come and complete inspection. I do not recommend families placing loved ones in this facility.

I toured this facility for my mom and I was shocked at the conditions. The memory care had a strong urine odor. They advertise they have a nurse but no nurse was present. They were short staffed. I was not impressed at all and I advise anyone not to put their family member in this place!

No front desk, minimum staff members. No activity room. Rude administrators. Saw 2 helpers in the whole place. One was sitting in dining room and the other was talking on her phone. Lot of empty rooms was a tell tell sign.

I did not like this community it smelled bad, it had a fence all the way around it in the back. For independent living it was not the right place. If you need memory care and wanted to be safe it may work but with anyone still in their right mind it was not the right place to be. One staff member was trying to do everything and had not been there long. You could tell there was a lot of turn over.