Lorien Health Services

This is not a very good community when it comes to care. They seem to only care about the money and not the residents. They were giving my loved one mashed up food that was just like paste. They did not get them up and moving around they just left them sitting all day. I was paying for around the clock care and all they do is sit them at the nurses station and most of the time no one was there. I really never dealt with the nurses or doctors I dealt with the person in financing. This place was a terrible experience for myself and my loved one.

Do not put anyone you love here!!! Do not think they do what they say they can do!! We chose Encore because they said they were certified for Parkinson's patients. The facility did nothing for my husband and in fact he had serious anguish issues being so isolated for such a long period of time. Thank God we were able to Face Time him and witnessed the many mean nurses and care givers who were abusive. They did not realize my husband kept his phone on when they came to deliver any care (not much of it). He showed us bruises on his arms and hands. The care at Encore is subhuman and there is nothing I could do to change a thing. My husband needed thickened liquids and they kept giving him thin liquids. He had to correct them. He had a swallow test done and no matter how many times I called I was not provided with the result. Family members and I were put on hold for 20 minutes or more at a time. They knew why we were calling and would not take our calls. I spoke to the Administrator and he was extremely rude and would not listen to my issues. I am not sure how or why he has a job in public health. He certainly does not care for the residents. I will say the physical therapists, speech therapists, and occupational therapists were good to my husband but that was only minutes in the few days a week they worked with him . Please do not subject to any one you know to this horrible facility.

My mother was a resident of Encore in July after suffering a stroke.Visually the facility is wonderful,the care or lack of care she received was absolutely HORRIBLE!!They basically wrote her off the day she arrived,she was incapacitated and needed a great deal of care.My family was there every day,on a daily basis I had to ask if she would get therapy,had she been bathed,basic needs were not being met. [name removed] the head nurse was so nasty any time we would approach him it was as if he was being bothered.Not once in the 30 days she was there did she get a shower,she was to be rotated every few hours,that wasn’t being done,we had to practically beg to have her changed,I don’t think their staff had the proper training nor did the majority of them care enough.I walked in one day to find that whoever turned on her feeding didn’t connect it so she was covered in formula,no idea for how long.Her arm began to curl because they weren’t working with her as they should.When we asked to see notes on what was being done with her it was like pulling teeth,we went through every chain of command and our concerns were never addressed.The social worker never reached out to us when my mom arrived after several days we had to reach out to her only for her to brush us off.They were not administering medication properly,she was in a great deal of pain and refused to examine her,[name removed]laughed it off,after I pushed and asked the Nurse practioner to examine her she had to be rushed to the ER.,.The Adminstrator was very rude and combative when we tried to bring our concerns to him I couldn’t believe it!I filed a complaint with their compliance division and they never followed up with us.At the hospital it was discovered that her feeding tube was completely clogged up,she was severely dehydrated,she was in bad shape.They contributed to my mother’s demise.She is now deceased.There are so many other incidents but too much to get into.I would say stay as FAR away from this place as possible!!

We chose this assisted living for the beautiful location, and cleanliness of the facility. All went well for a few weeks then an obvious decline in my father was apparent. The staff seemed indifferent and uncaring. Unhappy with the care we took my father home with home care. Messages with supervisors were left unanswered, but the billing office made sure they called. Would not recommend this facility.

Do Not Recommend this place at all. High turn over - weekend staff is not helpful Over priced for what you get Some of the staff is very rude to resident and family Family was not treated very well at all

My mother in law has been at Encore for six months and is having a horrible experience. The food is completely inedible, the staff never follow through on concerns, she doesn't have laundry returned, can't get a key for her mailbox and and has also had one caregiver "lose" her medication. At over $7K a month, this is unacceptable. Please don't send anyone you love to this facility.