KR Management, LLC

Our family had an in person tour and our tour guide did not seem prepared at all, we only got to see a studio room and not other apartment sizes.

The staff in the kitchen is fantastic - they are very well managed. The food is amazing. The front desk people as far as sales staff and the director are very accommodating and great. The challenge seems to be finding aids to manage the day to day care.

I toured this community and everything was great, except for the food. I noticed that they have a very large group who participate in Mahjong, so that's a good thing to know for some people. The rooms are a very good size. As far as the food, we had a meal during our tour. It was terrible. The shrimp and all of the sides were cold and didn't taste good. A longtime resident here told me that the meals are pretty consistently not great. Other than the food, everything else seemed really good.

Very nice people on site. Rooms were quite expensive for the condition of the housing and the individual rooms were somewhat small. Mother in law was not interested in residing at this facility.

The only drawback was the outdated kitchens and bathrooms.

He had some good caregivers. They put me under a lot of pressure to move him because his care needs had progressed and I understand that this may have been from a desire to get him the care that he needed, but it also felt as if they were very concerned about protecting their statistics too.

Very, very lovely, great area. But it's really small, ~80 Independent Living residents, 70 Assisted Living. I think it's just too small for our tastes.

Observe caregiver staff working and interacting with residents. Participate in a meal in the dining room, and observe interaction of residents with one-another and with caregivers

The Oak Manor SNF failed our mother who was hospice patient but placed on rehab side. The first week, mom was unable to do the 3-point to get in a wheelchair & she fell twice. We had a Care Plan meeting and stopped rehab & requested soft foods. In the midst of dealing with a dying family member, we were forced to turn away rehab daily and send her food tray back each meal to get the soft foods promised. The Suncoast Hospice nurse was as baffled as we were at the repeated disregard for what had been decided in the that meeting vs what was actually being done. Mom was in a lot pain that was not being controlled with the prescribed medicine intervals. She was unable to ask for addtl meds. We stayed with her feeding her, dismissing rehab and getting solid foods, & requesting more pain meds. We moved mom to a Suncoast Hospice Care Center. The lack of communication and training gaps at Oak Manor, left us with a heavy heart that we chose that institution in our mom’s darkest hours.

The pool is out of order again. Nursing home facility Manager not easy to work with. Dining hall Manager not easy to work with.

I have few things in mind, since I’ve been surprised for many things.Also,we are tired to have a conversation with [name removed] the E.D,because she never takes care of the situation,things still happening and that’s not fear for my family members,friends and neither for us who are paying a lot of money for being and feeling mocked and deceived by her;including employees of all departments. The rooms are nasty!Full of old trash,the bad smell is unacceptable.The food is not the appropriate,poor, and the trays food for rooms are always late and cold; the service in general has been the worst. The caregivers have no idea how to treat, transfer, and even less,have no patience and empathy with our loved ones.We all believe and are sure that more than one caregiver has not passed for any nursing school before in their life’s.Also, the facility is always short of staff and the small group of the ones who really work are not able to take care of all residents.

Took a tour, found a studio that I liked but the contact person never returned my call or followed up on the additional items that I asked for clarification on. In addition, she had me hold her hot tea while she drove the golf cart - VERY unprofessional. When I asked why I should choose that facility over others, she said it was because management pay close attention to who they ALLOW to live at the property so that they "fit in". Makes me wonder if we were not "chosen" for some unknown reason. Wouldn't recommend - simply - If the front staff is this unprofessional, how does this reflect on the care staff??

The place has very nice paint, nice piano, nice and clean hallways. What it doesn't have is what matters most enough aids. Your parent will be left to fend for themselves. Example elderly have to get themselves to the bathroom because nobody comes when they press the button they claim they do respond within 10 minutes. Multiple times I must have timed and ended up helping my parent day after day. My parent was very sad and frustratetd wanted to go home. Unfortunately as you realize at one point home is no longer an option. They serve pork chops elderly cant chew, hot dogs they can choke on and multiple times nobody in the eating room to cut the food for them. They assure when you sign escorts, meals cut if elderly has arthritis. My parent was forced to eat sandwiches day after day I felt terrible watching my parents frustration. The place could be straightened out but outside the nice walk throughs and oh so caring sales people all I can say is its a bunch of [language removed]. All these places are the same. There were some staff that were good, but they were over worked, underpaid. IF you pay in banannas you usually get the same the same type of careless 90% of the time. I could go on but I assure you it is better than some of the others, but go in knowing this its NOT NOT NOT the best, its minimal and sad. The day my parent died to ease their pain was awful I wont get into the details but they could have eased my parents pain faster. The doctor they have is good, but doctors face it are doctors and this was end stage for us so I cant blame them for my parents loss but it would have been nice if my parents call button was not out of reached tied to the bottom of the bed so they could not reach it. Sad but all 100% true.

Funny don't take your loves ones here they will lie and cheat there mds nurse is a crooks and lies to your face she in charge if making the care plans for your loved ones my mom didn't get them services as promised she had bed soars they wear stage 3 and not addressed the administrator Gretchen lied to me said she would take care of the issues I was having and lies didn't take care of them basically lied t my face to get the money ask I there don Janet is a lier and didn't take care or gold the promises that what was supposed to help my mother also they have no air in the rooms the 3 to 11 nurse wich is some Indian lady was a incompetent and didn't help us either they have German roach crawling all over the place and have seen in the food the management here is a joke and they use the Christian name as a way to cheat good hard working people out there and comitt Medicare fraud do yourself a favor and run from this place is a hell hole you will regret it I promise you that they are the worst place in town .