Koelsch Senior Communities

I have good things to say about Amber Creek Inn. They cared for our Mom when she got ill. She was frightened and crying, which she never does, and they calmed her, figured out her speech was gone, and got her to ER. Nurse [name removed] was really helpful and communicated well throughout the process (I live in northern Arizona.) They noticed she was acting different at lunch compared to breakfast, so they're observant. I feel comfortable with the care they give and our Mom is not easy to deal with.

My 92-year-old dad has been at Solana since July 2018. Needless to say, with the COVID-19 virus upon us, and the facility being on lockdown for months now, it has been quite difficult for everyone to maintain the level of communication and care that has been the norm up to now. We cannot visit Dad except by phone and Skype, and the lack of personal family contact has had an affect on him. There are all those little things that one does around his apartment when you visit that can't be done by us at this point. It took a while for Dad to even understand the extent of the pandemic and why everyone was locked in. His first reaction was, “Why are we locked up? We didn’t do anything.” I am certain a lot of assisted living residents are struggling with coming to terms with this unprecedented circumstance. I want to acknowledge what a wonderful job the staff at Solana is doing, from the director on down. [Name removed] is very hands-on and keen on communication, which is vital. Everyone is pitching in and going “above and beyond” to somehow bring normalcy to this difficult situation, from delivering food three times a day to the residents’ individual apartments (now that the dining room is closed), to checking in to make sure they’re okay, and especially being available and responsive to our phone calls, texts and emails whenever there is some difficulty. [Name removed], who is in charge of the dining, fields our special requests with courtesy and enthusiasm. [Names removed] – I wish I could remember them all – and many others whom I don’t know by name, have just done a great job. This is a lot of work to begin with, and the extra efforts are very much appreciated. Solana has a ZERO infection rate at this point, so it looks like the extra efforts in following CDC guidelines are paying off. This is NOT an easy protocol to maintain, but the staff is working hard to take care of their residents.

I would have rated Friendliness a 10. They have a great staff. I love it there. My mother in law is in memory care. The community is very homey. I can't say enough about them. It is just a very beautiful place.

I am so grateful for the kind, compassionate care my husband is getting at MG. I cannot begin to name names…….afraid I might overlook someone, but those caregivers do a great job meeting needs of people who are not always easy to care for. Dementia care is an especially tough part of caregiving, and those who step up will definitely have shiny halos. Not being able to come inside is particularly tough, but knowing that the MG staff is keeping him safe and well cared for eases my mind immensely. Caregivers are the backbone of successful facilities. Keep up the good work, folks……..we families truly appreciate what you do.

My 87 year old mother has been staying at Solana now for a couple months for respite care. I am so pleased with the level of care from all the staff. She has been thoroughly enjoying her time there, been very safe, and well taken care of. Even though we cannot visit in person do due the pandemic, I speak to her all the time by phone. She always says how kind and sweet her “girls and boys” (the nurses and staff) are to her. She has made friends of the other residents and loves her room looking out at the garden and birds. Everyone at Solana has been so friendly and respectful to her and to our family. The staff always thinks of my mom by giving her fresh popcorn which is one of her favorite treats, and she says the food is delicious. If you are looking for a high quality place for your loved one, I wouldn’t hesitate on placing them at Solana.

My girlfriend moved in 18 months ago having progressing Alzheimer's. The current staff is very caring, thorough, & attentive to each patient's needs. The facility had a quick response to covid-19 by locking down & no visitors allowed to prevent virus cases. FaceTime appointments & phone calls are very accessible. The facility is extremely well kept with no obnoxious smells in the common areas, bathrooms, & bedrooms. The chef has improved the meal offerings with more salads & vegetables than before. A challenge would be to keep the patients weight down with the 3 full meals & snacks offered to all patients all day, with patients with Alzheimer's who can't remember that they just ate already a few minutes ago. Quarterly care conferences for the staff, patient, & family members are done to keep up the proper level of care & keep the family informed. This is a clean, knowledgeable, & caring facility/staff.

The Park community is excellent in presentation, care, concern, providing "home" for all residents. The administrators and staff always go above and beyond to provide for all involved in this beautiful community. The best of all seven facilities in Phoenix and Sun Cities we checked.

Mom needed upgraded care for a bedwound . They were excellent in their care for her . Dad moved in as a companion and was very grumpy but they never took it personally . Mom ended up passing away weeks later and the staff was so gracious to me and prayed and cried with me . The Hospice that came ( Peacehealth was amazing and only allowed what was necessary ) . Dad ended up dying 3 weeks later there also and had a lot of accidents which they cleaned up without a word . The staff was so loving to dad who had a harder process of dying than mom and they were there for him and our family and cried and prayed with us for him also . I just can’t speak highly enough about this place - perfect ? No but they truly care as if it’s their own parents , accommodate every request within reason and really we couldn’t have had a better experience . Highly highly recommend !

Stirling Inn is very clean, no odor, no stains, and the carpet is very well maintained. One day we were there a fire alarm went off and they operated very efficiently and kept everything under control. The staff is also very friendly and welcoming. We noticed not only when we came to visit, but when we came in unexpectedly, they were always very friendly and were willing to help us. They know all the residents by name and clearly treat them very well. The community itself is a little expensive, however we feel the care is worth the price. The respite services were very reasonably priced considering how high the care standards are. The nurses are very efficient and are very well trained in how to deal with seniors who need help with things like bathing. They are very careful, which my mother also very much appreciated. Before the Covid-19 pandemic, they had daily activities available for the residents to participate in. My mom also said the food is excellent.

Solana at the Park provided excellent respite care for my father. My brother and I were very impressed with Solana. Solana offers all inclusive luxury living with outstanding medical services. It was lovely to share meals together when I visited. In fact, on our tour, [name removed] treated us to lunch and a haircut for my father. He had left his glasses in the barber shop and one of the staff brought them back to him. She had even taken the time to clean his glasses. Thirty days came and went with no issues. He was well taken care of. They kept him safe and helped him recover, so he could go home. I would highly recommend Solana at the Park.

Top-notch facility and staff. The food and accommodations are excellent. We highly recommend this community.

[Name removed] our nurse is a great addition to our family. I hear good things about her from the staff.

My Mom has been at Madison House for almost 3 yrs. She wishes she had come sooner. She truly loves the amazing and interesting residents that she has come to know. Once after being in the hospital and rehab for over 2 months she couldn’t wait to return “home” to MH. During this virus quarantine we are all grateful for the extra care that MH provides. Unlike being in her former home, she sees care givers at least 6 times a day! She feels comfortable and well taken cared of. Kudos to all the staff and support team at Madison House! It’s the best decision we ever made.

The Park at Copper Creek is absolutely beautiful !! It is not just the decorating that gives you a "warm and fuzzy" feeling but the entire staff, there is friendliness throughout the building. I have visited many times and can say without a doubt that the food is superb........I have enjoyed breakfast, lunch and dinner at the Park and have been impressed every time. Independent Living at it's Best !!!!!!!!!! Being family owned with total involvement is a plus.

Everyone here is so WONDERFUL! My mom is not a full time resident, but has stayed for Respite care as well as attends day activities at the facility a couple of times a week. Its so nice to know when she is here so is in a clean, safe and caring environment. Everyone is so upbeat and kind.... I'm so happy we found Lakeview Memory Care!

I was very appreciative of the sincere efforts [name removed] and Silver Creek Inn made to assist in facilitating emergency memory care for my wife [name removed]. During this time of transition, the staff at Silver Creek went above and beyond to arrange excellent care, providing temporary respite until I could review long term care options for my wife. The facility offered a secure and safe haven for [name removed] during this transitional period of time. Enough can't be said about the sensational help of [name removed] and others on the staff who addressed my questions and concerns about [name removed] getting used to her new environment. I feel that [name removed] was able to adapt quickly to her new setting partly because she had room to wander safely, get fresh air and make new friends. They say it's not what people say to you, it's how they make you feel. The staff at Silver Creek really made me feel welcomed and made every effort to make [name removed] feel comfortable during her stay . This gave me tremendous peace of mind. I have much gratitude for Silver Creek Inn Memory Care in Mesa!

I brought my 94 year old mother to Lakeview Memory Care after touring about 8-10 other places. [Name removed] was warm and inviting. She explained everything clearly and was patient with all my many questions. I am so glad I picked Lakeview! I truly got lucky with my choice! The staff is on top of everything, and my mother-who has never had friends actually likes everyone! There are many more activities at Lakeview to keep my mom busy. At her previous assisted Living place, there was little to do. People would stay in their rooms until meal time. My Mom lost the ability to control the TV so she would just sit for hours! Now she loves Bingo and all art classes. She even joins in the singing! I love [names removed] and of course [name removed]! With my mom at Lakeview, I don't have to worry like I used to. They are just great! Thanks for being the best Assisted Living facility!

Lakeview is an exceptional community. I say this as a licensed professional who is very particular because result of this. From the moment you enter the front door, this is evident! The care that is provided is more than what I expected. It’s carefully thought out and personalized to provide what each resident needs physically and mentally. Their “eyes” are on “ their family” every minute. The continuity of care from shift to shift is outstanding. No reason to be bored. Activities are going on all the time. Memory care is “challenging” to say the least. It’s all consuming and goes on every hour of every day. It can also be tough to work with family members, but Lakeview works with them to provide “ seamless” care to their loved ones. I know this all for a fact as my mother died from Alzheimer’s. I know what it can do to families. All you want as a child and a caregiver is the same type of care you yourself would provide.

I can't say enough great things about this place! I was having to place my mother who is diagnosed with moderate Alzheimers right at the beginning of the coronavirus. I was very stressed as my mom was really struggling at the home she was at. She was agitated and frustrated and not getting the care that she needed. I won't bore you with all of her issues at her last home but rather tell you what a seamless process it was for me to get my mom moved in to Silver creek. The care that she has received and the communication that has happened with me has been top notch. I am in healthcare and haven't been able to go seem my mom since the move and it has been really hard on me, but I received text of pictures of my mom and how she is doing which has been the biggest piece of mind to me! I call to check on her and am able to speak with the nurse on during that shift and that has been amazing! I love how they do care plans for each individual person instead of just letting them fail with no structure. Sadly the last place claimed they could take care of memory care patients but that clearly was not the case. What a night and day difference between facilities! I wish I would have put her here in the very beginning! The get my mom dressed and ready for the day and even looks like they have put some of her make up which my mom loves. The pictures and communication has been so comforting to me! My mom finally has her independence which is what she was struggling so much to find in the last home. They let her walk and do whatever she wants instead of forcing her and making her really agitated. I look forward to being able to finally go visit with her! I will write another review when and after I am able to get in the home! In the meantime I feel such a sense of peace knowing she is loved and being well cared for! Thank you so much to [name removed] and [name removed] helping making this a great experience for all and thank you for taking such great care of her during this scary time!!

I am so grateful for the friendliness of the staff. I am also grateful for the help of the staff in helping me handle my mom's laundry. I am grateful for their neverending kindness in helping my mom call me! My only discrepancy is my mom's room and bathroom didn't seem to be cleaned daily as promised.