Kenwood Business LLC

I’ve had a great experience with Hope Springs Memory Care as a dear friend of a resident. The staff is kind, patient, and caring, and the environment always feels safe and welcoming. It’s clear they truly care about the residents, and it’s been comforting to see my friend so well cared for.

Bader House of Plano not only changed my father’s life but gave me back some of mine. My father has Alzheimer’s and we had been in 3 prior facilities , he was declining and I was an exhausted wreck. My goals were to give him a place to be cared for with kindness, skill, and empathy and to be treated with dignity. Bader House does all of these things consistently when the others could not. The staff is professional and caring. The director is efficient and empathetic. The nurse [name removed]is THE BEST, she is on top of all of my Dad’s care. The entire staff [names removed], and the rest I consider family. Bader House is exceptional!

My mom has been a resident of The Bader House in Plano since June 2022. It is a wonderful, compassionate home for those who need extra support and care as a result of Alzheimer's Disease. When my Dad and I sat down with the team, the first thing that was said is that "we take care of the developmental needs of those with AD." As a lifelong educator, those words gave me great assurances. There's not enough space here to share all the ways they meet resident's developmental needs. The worst part of Mom's AD has been when she felt scared. At the Bader, she is content, calm, and happy. They are constantly providing activities and guests entertainers from musical performers to a magician. The residence is relatively small with about 24 guests making it feel like a home environment. When I brought Mom to Bader, the director said to me, that my mom now has a full team of caregivers, and I could return to my role as daughter full-time. After two years those words have held true. Grateful!

Beautiful facility. Always shorthanded. Couldn't keep a head nurse. Went thru several while we were there. Last nurse they hired was a nurse named [name removed]. At Christmas, let huge amounts of family members in to be with loved one. Of course Covid swept thru the whole facility. My husband passed away with Covid the following January.

Most of the time when we came to visit the residents were sitting around watching tv or in their rooms. The MD wouldn't listen to our concerns/wants. Our LO was placed on some serious meds and had never taken any before. Our LO was accused of "aggression." There was no history of aggression. The bedrooms are unlocked throughout the day so they wander around into places they shouldn't be. They insisted LO needed an inpatient psychiatric admission. At that point we went to go pick up our LO and their belongings because we were fed up. We wrote to administration and sent certified about our concerns but no reply. Turnover is ridiculous. Staff would leave without explanation. The admissions dir. is now at another facility, too. Thankfully, we found a facility where LO is happy and well cared for. No heavy meds or need for a psych facility. For the $XXXX [amount removed] monthly rate at Bader you definitely do not get what you pay for. It's a beautiful facility but that means nothing if the care is subpar.