Jaybird Senior Living

Many issues at this facility and administration from community director up to the chairman of the board want to do little if anything about them. While there are some really great staff members, especially on the assisted living side, there are definitely rotten applies in the bunch. Night staff have been caught sleeping by residents and are leaving memory care residents unattended. Call buttons are not responded to in a timely fashion, some are just ignored. The food is atrocious, is mostly warmed up frozen food with very little fresh fruit or vegetables and is frequently inedible. There are times where there are sparse helpings of food with no seconds and the residents leave the dining area hungry. Frequent medication mistakes are made. There are not a lot of activities that are available to all residents and/or are relevant to all residents. I would talk to several current residents before deciding to reside here.

We initially really liked Courtyard Estates but after awhile our loved one was not getting the care and attention so we ended up moving our loved one out.

Some of the staff were fine. But when you talked to the management about issues, they said all of the right things yet nothing ever changed. The nurse would call me after my loved one's monthly health assessments, and during my last phone conversation with the nurse, she didn't give any indication that anything was wrong. But then mid-month, my loved one had an issue serious enough that she ended up in the hospital. No one ever called her or our family to check on her once she was admitted to the hospital. So we moved her directly from the hospital to a different community.

I was very disappointed with the care that my family member received. They promised a lot but definitely did not deliver. Staff were pleasant and respectful and the place was clean. But communication was extremely poor. It wasn't until I received a call from the hospital that I even found out that they had sent my family member to the hospital. When I called the next day, the nurse at Parker Place was not even aware of it. There is not enough supervision and staff are overwhelmed trying to care for everyone. My family member was in memory care but the personal care she was expected to receive was not consistent. I watched my loved one decline very quickly and yet the nurse would tell me she was doing wonderfully. Since transferring her to another facility, she has improved more than i thought was possible. I had high hopes when we first brought her to Parker Place but in the end, we left feeling like all they were really concerned about was making sure their rooms were full.

Very nice property - does not contract with state according to adrc - has too many extra charges - would not give a list of point system. Not sure how much it would actually cost. Nice if money doesnt matter. Rating 2 stars because of lack of transparency.

My Mom went there a year ago and it was great then. Now, not so much. Rooms are not clean and reeked of urine - housekeeping says they will take care of but not done. Front desk - [name removed] is great, but half the time no one picks up phone so you can't talk to your Mom. [name removed] is useless, he is never there, staff even jokes about it. Overall - My family loved they place a year ago, but they have gone downhill. No one looks after the pts. they are on there own and you have to remind staff all the tine to check on Mom's. We pay a fortune and not what it was year ago.

We feel the staff at Milestone are under qualified.

My mother lived at Delnor Glen for about a year and a half. The facility is lovely; the food is good. Most of the staff is kind, friendly and helpful. The one problem we had was with the "caregivers", who could have been much better. In one instance my mother was prescribed a new medication. I asked the nurse more than once how Mom was handling it and was always told things were good. When I got the pharmacy bill a month later I discovered the prescription had never been ordered. (If the nurse had actually considered my question she probably would have realized this.) On another occasion my mother was supposed to medicated before a procedure. She left for the hospital before the drug was administered. (Her memory is failing which is why we pay to have someone else handle her meds.) Delnor Glen staff did not call the hospital to let them know that she'd missed getting her medication, nor did they inform the family. It was only after we learned of problems with the procedure that we asked if she'd had the meds and found out she'd not received them. Another time when she was taken to the hospital by ambulance her paperwork (DNR, etc) could not be located and we did not know she had been admitted to ICU until she was able to speak with a nurse the following day and have us called. These are just a few problems that come quickly to mind. I also didn't appreciate the condescending tone the nurse and aids used with my college-educated mother. I doubt she did, either. All-in-all, if one is independent and in good health Delnor Glen would be a lovely place to live. If one needs assistance, I recommend looking elsewhere. We moved my mother to a community that offered better care.

When you first visit Glenwood Place you will be impressed. But after you commit and hurriedly sign all the paper work, it goes down hill. The nursing staff is under staffed, with the only RN on site, abrupt and not very forth coming with information. Medication is dispensed early in the am and too early in the pm. Meals are OK, except on Sunday, there is a skeleton crew, and sometimes they are not friendly. Getting coordination with long term care and Glenwood is an ordeal to say the least. Glenwood did not send the necessary information numerous times. It took 3 months to get it straight. I thought that they would try to encourage participation of the residents in activities, but they try a couple of time s and then stop, failing to realize my Mother has Alzheimer's and can not remember. There is so much more. Nothing is ever what it seems.

I would say don't go there . Staffing bad food bad . Director can never give you answers or just doesn't want to talk about it . No empathy for residents. Moving out as soon as possible. I thought when we toured the house. Everything would be fine. But that's not what happen. For the cost to stay there it's not worth it or for your love one to live there. So next won't use your services . Just do it myself!!!!!!

Awful. Corporate demoted the administrator and replaced with corporate people, or several short lived adminins. Resident care neglected. Safety checks are not done. Good staff members have left out of frustration with complaints not being addressed, low wages, lazy coworkers. Most staff are useless or don't care as to how to handle falls, answering pages in a timely manner, speaking to residents with Dementia, getting them up, dressed, and meds given. Laundry piles up and some of it is put in rooms not put away for them. Even tenants on Assisted living side are being ignored and not taken care if. They market the heck out of the place with ridiculous slogans/ campaigns. Red carpet treatment for example. What a joke. Residents had moldy and urine stained furniture for over a year. It was cleaned constantly but beyond cleaning. Ripped cushions, etc. Great idea to put fabric covered furniture where everyone is incontinent. 1 washer broken for over a year.

If I could rate this facility at a zero, I would. I overheard the staff making fun of one of the residents. The food, well I witnessed them feeding the staff and then they ran out of food and all of the residents weren't even fed yet. So, would I recommend this place? Absolutely not! My suggestion for others is to not take any valuables. Mom's wedding ring is missing, as well as cash out of dad's wallet.

When it comes to the overall experience it was ineffective. They did not know their limitations with care for individuals that need extra assistance with memory issues. The assumption was always negative. We were there for a very short time and charged a great deal of $. A refund should have been granted

Do not send your loved ones to memory care at Prairie Meadows. Our famly had a terrible experience there. The Director of Nursing is mentality unstable.

My wife was in Sonoma House memory care from [dates removed]. I finally decided to move her to another facility as, in my opinion, the quality of her care declined significantly, especially after January 2023. Also, in December, she fell in her room and was not discovered for some time. She had hit her head on something and had lost a fair amount of blood, and had to got to the ER. Turnover of staff and caregivers is a big problem at Sonoma House. My advice is to look for other alternatives. Find a facility that has separate cleaning and cooking staff, so that the caregivers can better watch the residents instead of doing other duties. Ask about how your loved one's care is communicated on a regular basis. I eventually concluded that Sonoma House was the not the right place for my wife. My responsibility - I should have done more homework before choosing Sonoma House. I now have her in a facility where I get daily updates on her condition.

There is lack of care, and the attitude of the people that work there is what makes it terrible. The food is horrible. They need someone who knows how to cook, and supply better food options.

My mother and father lived here and the care was substandard. We were promised housekeeping, my parents room was always filthy. They had no activities that were also promised. It is next to impossible to find assistance when needed and when we did find an aide, they were usually in the break room on their phones. Not pleased with the care.

My loved one and family had an awful experience. I wouldn't recommend the community to anyone based on the horrible experience we had. The administrative staff and head nurse kept telling me that they had plenty of staff, and there were times that I showed up and only saw 2 staff members and one of the staff members was the chef. The care wasn't what they promised. The showers and medication weren't given to my loved one for several days and one time it was two weeks for them to shower and changing my loved one's clothes. The community never called me down for a care conference for any concerns they had about my loved one. My loved one had to be sent to the hospital and the community never called me to let me know this. I ended up finding this information out when the hospital called me to let me know. The community promised me one fee and a bill came that was much higher than what was promised. The nursing assistants really tried to assist my loved one. The Activities Director and Janitor were very kind to my loved one.

When my family was hospitalized because I had to explain to the staff to send my family to the ER because their nurse wasn’t available! ( I am a nurse and this lady treats her job as a vacation! ) the hospital assessed and said “ she is coming from country meadow place ? We can tell!” Due to covid it was hard to move anywhere else . Our other family ( yes my other family died ) won’t move now because they feel they need to be there to watch their friends . Because no one takes care of the clients ! When you bring up complaints the manager acts like a car salesman ! Oh and he has no training in healthcare. Ask when everyone has had Alzheimer’s training and watch their face Iowa law says you need it within a year of employment! And don’t even bother asking about the meds they are giving your family they have no clue what they are . My family got am meds at 1pm Iowa law is two hour window before and after scheduled time . Please reconsider elsewhere !

Do not put family here! I had to beg to have the nurse get an order for a urinalysis. ( my family member had such a severe UTI it went septic The staff make tik toks in the halls or rooms with their masks sitting on their chin or off. One med manager told my family the med he was taking for a - fib meant he needed fiber.