Integrated Senior Lifestyles

At Isle at Watercrest the parking needs improving. A lot of times you get there and there is no place to park. Other than that it has been an overall good experience at this facility.

Doors are locked at 8:00 pm. Arriving after 8.... Slow Response time to get doors unlocked.

At The Landing at Stone Oak the biggest issues we had with them is they seemed to be extremely busy. The day we contacted them to try to get it set up they had a surprise inspection by the state. It took them several days to get the paper work to get him in. He was only in this facility 4 days and passed away. We got a final bill and thought we had paid it all in full. It said we owed a community fee that was supposed to be waived. They did end up correcting that. The staff was very nice to us and negotiated with us since we were only there 4 days. The facility had a nice family area. His room was right by a nice area with sofas and chairs. The staff was all very pleasant with all the ends and outs. It was very secure and a very nice facility. A lot of the residents were very friendly. Some of them would come by and sit with us and were so nice. Overall it was a good experience in the short time he was there.

It is a nice, comfortable place where we all live. It is clean and safe. It is a gated community.

More vehicles + drivers are needed to meet transportation needs, which is part of the package. Housekeepers are given too little time to perform their duties well. The 60 notice required before you can move out of Raider Ranch is highly resented by the residents. (perhaps 2 wks or even 30 days)

Very Satisfied- I like being here because it is a nice place. I get to keep my independence

Enjoy Bingo- I have a choice to join or not join activities- no one bosses me around.

Great Facility!

Raider Ranch Assisted Living is great. I have lived here over 5 years!

generally, excellent. sometimes management is loose- maintenance for apartment is little short of excellent. Facility maintenance is sometimes slow and insufficient

Facility is large and somewhat sterile. very hotel like. I don't think mom would enjoy this environment since she is from a rural farm setting. Was not impressed by the memory care unit activity going on but they did have other thnigs in the unit which seemed good like the hall stations.

Both of my parents have been residents here, it has been good for mom however my dad needed more care than they were able to give.

This is my mothers 3rd facility. The Landing has been a solid 4.5 out of 5. It is very clean overall and the individual rooms are very well kept. The staff is attentive and responsive. Like most healthcare businesses, there is a learning curve and I feel they are making a solid effort to provide great care as the days go by. Yes, communication is a 2 way street and I have found that the squeaky wheel gets the oil. The food is good, the care is consistent , and the building and grounds are top notch. These are hard working people that are providing a service that is incredibly important to the families that pay the bills .I appreciate their efforts.

I visited this community while looking into care options for a loved one. Watercrest at Kingwood seemed like a very nice place, and was a close runner up to the facility we ended up choosing. It is an absolutely beautiful property, and the staff that I met were friendly and helpful.

We came in to The Landing at Stone Oak in a bit of an urgent emergency. Based on that initial experience I do think it would be good if they took the time with families that are new to this experience to check in with us, update us on how things are going, proactively seek out our feedback, etc., would be very helpful. Other than that it has been a really good overall experience with The Landing at Stone Oak . My mother is getting very good care there.

My parents recently moved in, but so far our whole family is very happy with Town Village. The staff seems helpful and friendly. My parents are enjoying the activities like bridge and exercise plus they love the meals.

This is one of the places we looked at when we were searching. It was neat and clean and pretty nice. I was worried about my mom running out of money and having nowhere to go after that. I also just really clicked with the director at another facility.

It was a very good experience we had with Isle at Watercrest. Mark Terry, the administrator, worked with us quite extensively. The people were all very accommodating and helpful with everything. In the end we needed more of a nursing home type facility, and Isle at Watercrest was not adequately staffed to provide the sort of 24 hour care that mom needed. For that reason alone she was only there for a week, but from my experience during that time I have nothing but praise for them.

My experience with The Landing at Stone Oak has been pretty good. My mom is in the memory care unit. The staff is very friendly and caring. They have 24 hour nurses available on staff. There's one aide there, Cassandra, that I absolutely love. One issue is the food. I feel they could do better in that department. Another issue that we have is In the memory care unit, they have a number of residents that yell out, some yell curse words, and other offensive things, which upsets my mom and other residents. That makes for a bad experience for the other residents. I would like to see something done about this. Besides those two things, I'm pleased with their services.

We have had a problem the first week of occupancy with room cleaning and laundry. They were "short staffed" and did not wash Mrs. Stanton's laundry for over a week (she is in extended care). Her shared bathroom has flooded and they are changing some type of seal. Her room door sticks and makes a loud crack when opened. Staff have worked on it but it still cracks. The sliding door to her closet came off the hinges but was repaired timely. Food has been great. Personal services have also been great and meet Mrs. Stanton's needs. She likes the staff and finds them friendly and helpful.