IntegraCare Corporation

We had a virtual tour with The Pines of Mt. Lebanon. It was a good tour but it was hard to get a feel for things since it was all done over video.

I like that the community has private rooms for the residents. The staff are friendly. They have an easy to get to the location of the community. The staff are great to work with if you have questions or concerns that the family has. The only issue is that it can be hard to speak to a doctor. There is a monthly recap sent to the family of everything the residents have been up to in the community.

Good community during our tour. They have darker wood décor. The community felt smaller than we wanted.

Our family had an in person tour and the community is nice but difficult to get to. It is not very direct, we had to do a lot of turns and twists to get there and our loved one was just not happy with the location.

This community was very nice but it was just Memory care only. I wanted my loved one to be in a community where there was personal care also with the memory care in one community.

The staff were always very nice and helpful to my loved ones needs. They had a lot of activities with a calendar listing exercise, puzzles, cards, nails just different things to interact with the residents. They also had bible study.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

T hey are not staffed to handle patients with [name removed] symptoms

The staff team at Newhaven Court are fabulous, there was a little bit of miscommunication when our loved one moved in, but we believe it was because our loved ones health got more serious after they initially interviewed and assessed our loved one. However, the care they are showing our loved one is amazing and they have unbelievable amount of patience. The community is very well kept, no fowl odors, it is immaculate. Our loved ones room is always well kept and the bathroom is very clean. We think the meals and dining service is very good, our loved one can be a very picky eater but he is on a good food routine and it seems to be working out just well. We have been able to see what food they serve for lunch and dinner and it looks to be very delicious, we are pleased with the dining service. They have also been very thorough with checking visitors temperatures, blood oxygen levels, giving out hand sanitize and asking if they have any covid related symptoms. We are just so impressed with this community and the staff.

We chose Bickford because they had not had covid in quite a while and other people were not taking new residents because they had covid, and we wanted her protected so that is why we went with this facility. They took the right precautions to protect their residents. They take my phone calls whenever I call and they were good with communication. I haven't been in yet but we are having a good experience so far.

Everything is great except the cost. I like that my loved in is happy here. The people are extremely friendly to her and to me, and they're very helpful.

The community cut out a lot of the services they offered due to covid but then raised the price. They don't offer outside pharmacy services. Communication was good between the staff and our family but do not have a nurse on staff after 5 pm. I would recommend this community for an independent love one.

The community feels more like a home than an institution. The communication is very good between the staff and the families. They have a Facebook page and they call with any issues. I would recommend this community to others

My wife’s experience here is better than the previous 2 that she has been in. She has Alzheimer’s and lives in the memory section. She has ability to see the water in Presque Island Bay to watch the boats, ducks, geese and sea gulls. The food is well above average and the care is excellent.

This is a very nice place. Everyone was very welcoming and knowledgeable. The only thing I didn't like were the room sizes

Excellent dining room; windows on 3 sides Front porch off to the side of parking. Views set down from the road, so ur not looking at Balt. Like 5% military discount

Liked everything that I saw. Will be moving [name removed] there next week.

[name removed] was very friendly & confident. This place is close to home & the community is small which we like. The studio apt was spacious. My husband was uncomfortable as dad is physically fit & almost all the residents we saw used walkers, canes or wheelchairs. They offer the PT room for exercise & would also work out transportation, along with Rover, to try to get dad to his daily Y workout.

I took a brief tour here. The facility was a little on the small side, but it was nice. There were more residents than we would’ve liked, however, so we wound up not moving her in. However, the Director was very nice and I really liked him. The inside of the building was bright and cheery and the cleanliness seemed fine. They offered more of a home cooking style, nothing fancy, and they seemed to keep things simple. It had a very cozy atmosphere so it didn’t feel so much like an institution, it just wasn’t the right fit for my Mom’s needs.

Mom seems to like the food and activities this community offers. The community is clean and the grounds are well maintained. They have a nice front porch. I would recommend this community.