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8.4
Review Score
1329 East Kemper Rd, Suite 4214, Cincinnati, OH 45246
As a retired nurse, this is an overall comment about homecare. I think most agencies have a high turnover, understaffed, underpaid. Communication and consistency makes it hard to ensure caregivers know...
HomeWell Senior Care Cincinnati provides in-home senior care in the greater Cincinnati area (Hamilton, Butler, Warren and Clermont counties) and are excited and proud to be celebrating our 10-year anniversary in 2016. We would like to thank the greater Cincinnati Community for all their support...
3707 E Southern Ave Ste 1019, Mesa, AZ 85206
We use home care services for my loved one through HomeWell Care Services of Mesa and the experience has been great. The communication is great. Our caregiver is very caring and very reliable. My loved one's...
HomeWell Senior Care was founded in 1996 by a caregiver, and we have a true heart for providing amazing personal assistants and home helpers to seniors. Our caregivers are certified and fully background checked, and continue to get education provided by us. We are licensed, bonded, and insured...
6649 North High Street, Ste 200, Columbus, OH 43085
I rate the overall experience as very high. I was being served in my home, twice a week. Each person greeted me warmly and also with professionalism. They all sought out ways they could help me that I...
Ray and Lisa are owners of HomeWell Senior Care of Central Ohio. When they discovered that they could own a business that helped seniors age gracefully and with dignity, they knew this was exactly what they wanted to do! Ray and Lisa are both very passionate about helping seniors. Ray has been in...
1200 Woodruff Rd, Ste A-12, Greenville, SC 29607
7027 Old Madison Pike, Ste. 108, Huntsville, AL 35806
na, Kansas City, MO 64133
2173 Salk Ave, Suite 250, Carlsbad, CA 92008
1660 S. Albion St., Suite #510, Denver, CO 80222
74 Church St. 1st Floor, Montclair, NJ 07042
2217 Princess Anne Street Suite 105-4, Fredericksburg, VA 22401
HomeWell provides live-in, overnight and hourly personal care, companionship and homemaker services for seniors so they can live safely in the comfort of their own home.
Review Score
71 reviewsOut of 10
5 star
58%
4 star
29%
3 star
6%
2 star
5%
1 star
5%
A Place for Mom has scored Homewell Senior Care with 8.4 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Homewell Senior Care has 71 reviews with an average "overall experience" of 3.9 out of 5.
Working with this agency hasn't been the best. If your family decided to utilize services I highly suggest you make sure your caregiver s trained properly. Most of the training has been on the job. Our caregiver didn't appear to have much experience prior to her placement with my parent. Although her attendance has been excellent the services for the level of fee charged have not been commensurate. Thus I have been somewhat disappointed.
3.5
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3.5
HomeWell Care Services of Worthington, OH in Columbus, OH
4.3
(26 reviews)
Everyone was very kind. Unfortunately, the turnover was pretty bad. Mom had a consistent caregiver then she was suddenly gone with no explanation. Then it was like a revolving door. We were told there would be no more than 2 different caregivers. I understand, but an explanation would have been nice. Also, the credit card fee is a little steep and was never communicated to us. Switching to a bank account (which would have been my preference anyway) wasn't given as an option but I had to dig around to find how to do that. Wasn't made easily visible.
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[name removed] was great, would use her again, one other was hard to communicate with, she was very quiet. The first caregiver seemed to be in a hurry and not interested in her job. Overall experience would be a 3.5
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We had a good interview with his home care agency. The person that came to interview us was kind, and informative. It was a nice experience.
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HomeWell Care Services of San Diego, CA in Carlsbad, CA
3.0
(1 reviews)
Things with Homewell Senior Care have been ok. Not great, not terrible, just ok. They had one person come out who soon later quit. There are also certain things I would like for them to be able to do that they are not, such as assist with my mothers feeding tube, and assist with moving her occasionally from one place to another. They say that in order to do that I would have to pay for two people to be there, but I can't afford that. So I am thankful to have them, but there is definitely some room for improvement in my opinion.
3
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HomeWell Care Services of Worthington, OH in Columbus, OH
4.3
(26 reviews)
We had an issue with one of the care givers where she left her son to take care of the patient and left. As soon as we figured this out I contacted the office and they immediately terminated the individual; however, even other care givers did not do much for the patient, (ie. make him move around, eat, drink). They would be on their phones, etc. The office did give us an adjustment on the bill for the days that the individual who left worked. I understand that background checks are done, but I wonder what kind of experience the individuals have that are hired. Unfortunately, this is an area where there’s a huge turnover and getting quality help is rough. The owner and the office and management staff were wonderful and there were some good aides. It’s just unfortunate. The problem is a business like this is only as good as the people that are hired it doesn’t matter how good management is.
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I was not happy with this service for getting care at home with my father's needs. The service sent out caregivers that were not able to assist us. The staff management was nice, but this is not what we needed. We would not recommend this service to others. I would suggest that they get all the questions answered before they decide to use this service for
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HomeWell Care Services of Worthington, OH in Columbus, OH
4.3
(26 reviews)
I was shocked with how the care end for us. I was promised the world for the care that would be provided. In one scenarios, the caregiver offered lunch but it was declined. Afterward the meal was not encourage to be eaten instead rather to just sleep on the couch. The caregiver was seen sitting with her phone.
2
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HomeWell Care Services of Mesa, AZ in Mesa, AZ
4.3
(28 reviews)
Many important things are touted on the website that don't happen once you sign up. Owner is non responsive to calls or texts. There was NO active care management, active basic or customized care plans, no follow up with issues or active coordination with any other health care providers. Little to no training of caregivers for help with activities of daily living, medication assistance, or medical conditions like dementia or a severe disability, etc. Website says, "We deeply understand your concern for safety and security." Not sure how that can happen when there is no active involvement from management and no coordination of the caregivers duties and changing needs of the client for consistency of care. The caregivers were left to figure out their own systems for care delivery and communication which, depending on the caregiver on duty, left it fractionated and at times severely lacking. I would never recommend this company to anyone. 1 star only for some of the caregivers
HomeWell Care Services of Mesa, AZ in Mesa, AZ
4.3
(28 reviews)
Horrible experience. Inconsistent caregivers, the billing was incorrect more times than correct. The billing department was rude. We didn’t get the quality of Caregiving for which we were paying. Save your money and go with a different provider.
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HomeWell Care Services of Worthington, OH in Columbus, OH
4.3
(26 reviews)
I was very impressed initially with this company. Their services seemed to exceed expectations. That said, I unexpectedly lost my job before services began. I had to cancel and was still charged an early termination fee. I would have thought they would have been more understanding under the circumstances.
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HomeWell Care Services of Worthington, OH in Columbus, OH
4.3
(26 reviews)
There are 10 total Homewell Senior Care Facilities.
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