Highlands Senior Living

I usually go out there on the weekends, and everytime I go then, it seems like they're always short-staffed, I usually don't see anyone while the residents are just sitting in the lobby. Staff presence on the weekends could use some improvement.

Very nice place with really good people.

We toured this community when we were looking into care options for our loved one. I thought Bentley Assisted Living seemed like a very nice place overall. The staff we spoke with were friendly, and I really liked the room setup here. One thing we were slightly disappointed in is that they did not have a secure outdoor area for their memory care patients, and my loved one loves to be able to sit outside.

saw the rooms and they are small - but didn't know sq ft. good care - hydration prog. way too far away though - 28 mi from me. built by church - lots of church involvement - only have 2 - 2bd units that are occupied by roomates.

This place has done a good job so far, although the facility recently changed hands and I have not personally been to visit since the change. Both the previous staff and the new staff have all been incredibly friendly, however. They are also very easy to get a hold of for questions or any issues you need to discuss. The community was a bit lacking in the activities department previously, and the food needed some work, but according to my loved one both of those have shown improvement under the new management.

Wonderful option for day care & respite care. Very close to house. Smaller community. Not a memory care facility but everything is safe and enclosed.

Very nice. The man they gave us our tour knew all the residents names. They seem very active in their facility. They seem to really care about each one of the residents.

We had a tour and everyone was very nice.

We toured with The Landing and it was a very nice place. They did have a courtyard as well which was a big plus. The only downfall for us was the fact that it was mixed assisted living and memory care. The staff then have to crossover between levels of care and I think they are very different from each other. We wanted a place that only focused on memory care.

I feel like this was a bait and switch form the management and how things were in the tour. It seems like there was a problem with retention and as this declined they were no longer able to care for my loved one or handle him and called the authorities. The staff and the managers just seem to all be very new. I feel like the memory care unit is okay they just are not suited to treat Alzheimer's.

My mother was in a facility that was very nice, but too small to provide the activities and stimulus she needed. I was looking for a facility that would engage my mother in activities and allow for interactions with other people. Morning Starr has been that place. I was especially pleased to find out that they employed a full-time activities director. Although much larger than her previous facility, it is not so large that my mother's needs are not being met. The owner/operator, Joel Addison, was very helpful and very accessible to answer any questions that I had.

When my mother-in went in in November 2024, they were in the middle of growing their filled rooms by about 50%. They were understaffed and their service reflected that. That was, however, a big factor in difficulties encountered during the first month of her onboarding.

Some of the staff were competent, but more were untrained which they admitted and there just wasn't enough staff. The weekends were tough. The housekeeping was good. Communication was poor with the family. The meals were rather unappetizing and not very warm when served. The move in went well, but there was little education for family members. Again, not enough staff. I had hospice to help 3x a week, otherwise my loved one wasn't bathed or changed very often. I had to hire a night nurse. I would not recommend this facility. Thank goodness for hospice and my loved one's night nurse. The staff was constantly leaving or being fired.

I believe the Medical Care Deficiency is Serious. That seems to be the TREND of The Landings at Norcross which smacks of Warehousing. Many Seniors don't have a Close Family Advocate. The Landings of Norcross- Memory Care. Positive Experiences are General Cleanliness & Safety with Overall Nourishing Menu. Rooms are Comfortable. The Downside: Staff is CONTRACTED...Every Week there is a New Staff leaving NO CONTINUITY of CARE! THE EXCUSE IS "I'M NEW AND I DID NOT FIND ANY NOTES"! SEVERAL TIMES, STAFF LET [name removed] MEDS RUN OUT WITHOUT LETTING ME KNOW. ( WE had an Agreement upon Move-In that I would order his Meds from VAMC ATLANTA & DELIVER TO THEM.) I AM SO HAPPY I DID! DURING THESE TIMES, I HAD TO RUN DOWN TO VA MEDICAL CENTER PHARMACY, PICK UP REFILLS & RUSH THEM TO NORCROSS. IF I WAS NOT TOTALLY ENGAGED IN HIS CARE, I SHUDDER TO THINK OF THE POSSIBLE OUTCOME.ONCE HE WAS OUT OF Propranolol For 4 DAYS! AFTER A YEAR WITH NO Improvement, IT WAS TIME TO MOVE. WE WILL BE SEARCHING IN THE FRANKLIN/ BRYSON CITY, NC AREA FOR A BETTER SOLUTION. OUR EXPERIENCE WAS WITH MEMORY CARE SECTION ONLY. FACILITY NON- MEDICAL STAFF & Facility Mgt WAS VERY NICE & Always Helpful. In Memory Care, Leonard was supposed to get 2 Supervised BATHS WEEKLY & Daily Hygiene Coaching, such as BRUSHING TEETH. NON- EXISTENT! We would NOT Re-admit There!

Jackson Oaks Senior Living has people who care. Sometimes it's hard to get in touch with top management. No matter where your family member goes, stay involved.

I didn't see the value for the money.

My loved one was a resident here, we decided to move her to a different facility.

All of the staff was very friendly. My loved one loved the food. She didn't participate in the activities, so I can't rate those. She had bugs in her room, but she also ate her meals in her room. My suggestion for improvement would be better clinical skills (I'm a retired nurse so I pick up on their lack of knowledge), but I realize that's an issue with all facilities.

The Landings staff gave a great tour and it was a nice experience, but the room layouts in assisted living did not feel as comfortable as we would have liked.

The staff is extremely friendly. The community has had extreme staffing issues; however, I know this is nationwide. This has caused not having a lot of attention. My loved one didn't feel like they had privacy as the staff wouldn't lock doors or come in unannounced to their room.