Health Dimensions Group

The care was very good. The Staff was very kind and available, she was quite a handful.

Terra Bluffs has an amazing staff. They really care about residents and family. Apartment is big and new. Some complain about how loud the heaters are in the apartments. The food is hit or miss. My Mom was there for a year until she passed. They worked well with hospice to provide for her needs up till the end.

Talk to individual departments about concerns rather than director of AL. For example, if they are not putting out fresh fruit at the snack table like they should talk to the food department. Activities could have more of a variety. Mom is much happier here than at her previous facility.

It seemed like there was a fair amount of turnover among the caretakers. My mom fell 6 or 7 times where she was sent to the ER. She should have been using her walker at all times... not sure how strictly that was enforced. I had dinner with my mom a few times and it was not great. Admin staff was very hard to get a hold of... several times we called the main number and no one answered. I think they did the best with what they had. I did think the facility was very cute and had a great set up with the separate neighborhoods.

My Mother was there for only 1 1/2 months. Her condition deteriorated quickly and we had to move her into a nursing/hospice facility. But the time she spent there was good. The staff and residents were very nice people who helped her as much as they could. I would recommend Stoney River to anyone who was in a true assisted living situation.

The memory care director and majority of the caregivers are very loving and kind. They take excellent care of my mom. The food is very good and easy for my mom to eat. They work well with mom's hospice team and seem to have strong communication. There are not many activities on the memory care side and the ones I have seen haven't been very engaging. The other things to improve tend to be more industry-based problems I think - high turnover of staff, lack of communication from management (not about care, more about events, etc). Overall we are happy with Terra Bluffs.

I would recommend to others and they have a great staff. Its a smaller facility and I like the layout and the staff.

This was one of only a few choices I had at the time. I was not pleased but it turned out to be fine.

I would say it's ok and probably getting better. They have had staffing issues and you want to check on them a lot (your parent).

I like that it's, clean, very secure, they cook meals on a schedule. There are lots of staff in the building. They have activities, a nice backyard and enclosed patio for fresh air. The rooms are nice overall. I like how they give meds on a schedule and seem to be very efficient with that. They also have them on a showering schedule which is great. Improvements: they need to asses patients accurately. Rent amounts are based on patient levels of care, and the level they put my Mom at and the care they supposedly give for the price, is not true. When I went in person they barely checked on her all day if she is in her room, yet state 30 min checks on her assessment. She is paying for level 4 care, and is not needing nor receiving level 4 care. Also, my mother will ask for help with things and they will either put it off or usually forget altogether and I have I message the house manager. I live out of state so this is a concern since I can't always check on her in person. Some Staff are not very personable, they talk amongst themselves and don't engage really with patients or the patients family unless we talk to them first.

Azura is clean and staff is friendly. A bit understaffed but ok. Food could be improved, more variety, but mom eats well with no complaints. They could do more entertaining. Such as more local music groups and activities. Either afternoons or early evenings. Things outside in the courtyard. Overall we've been satisfied with her care. Things are never as perfect as a family would want them to be. The staff is responsive to our requests and are hardworking.

Staff are very kind and professional. The only things that we felt was not great. Food. They served cold plates a lot. The pricing went up several times. A couple months after they got there they were being charged for meals. Meals were not being charged when they first moved in. When Mom needed memory care they took wonderful care of them. Mom enjoyed being in the common area just watching and listening to everyone. After Mom passed they made sure to invite Dad to all there activities. He didn't feel like going a lot of the time. But they made him feel included.

What I like the most about the Gurnee Place is the openness of the community

My loved one was previously a resident at Stoney River Assisted Living and Memory Support and the overall experience was okay. However, my friend's mom is currently a resident there. Due to new leadership that came in, along with many new staff members, things seem to be greatly improved. So that is awesome!

Overall we were pleased with Oconomowoc, but my aunt wasn't too happy with the food. There are always things one can complain about and many things to be grateful for. We would definitely consider Azura for any future needs. The staff is friendly and caring and facility is clean and modern. Everyone made it feel like home.

I would tell others looking that they are having a hard time getting quality qualified personal just like all the other facilities in the area that are in the same business so the turn over rate is high. As far as the food goes, they could improve by using less of the previously prepared stuff and less of the canned food.

It has been a long time since my loved one was at Azura Memory Care of Monroe, but during the time there, the staff were always very helpful and courteous to us both. I would highly recommend Azura to others looking for memory care.

The staff was very knowledgeable and helpful by answering all questions and inquiries about the facility. Was willing and able to show us what their clients had available for a full day at the facility. All of my family members could not attend the first appointment and the staff made themselves available at the convenience of the other family members. Provided us with what food choices were available to the clients.

The director (her name was [name removed]) was very good to work worth. The staff - well I am sure it's the nature of the business but it sure seem like a lot of turn around & new faces all the time Never seen much of the activity director so I can't really say much it seems the activities ended early & did not see much in the evenings. I only know the comments made by my father in law regarding the food wasn't happy with the food. He was a meat & potato kind of guy.

It's been ok / good. There have been some bumps with service and having Dimension do what they say they would do.