Hawthorn Senior Living, LLC

1. Overall experience was good. 2. Cleanliness was impeccable 3. Manager staff not so friendly. There was an issue with my sister's husband's incontinence. I warned the staff initially that he was incontinent. We were told no problem but it was and understandably so. I was and am their proxy. When I called the managers to ask why and when my sister had to move the manager ( male) was belligerent and bellicose with me. I simply was asking a question. They were moved to Sunrise of Burlington which was by far a better place for them because they needed higher level of care. 4. The quality of care was excellent if a higher level than personal care is not needed. I am not sure about value or food. I hope that the managerial staff is nicer to family members than they were to me. No hard feelings, I worked in health care for 50 years I understand resident needs. There is however no excuse for rudeness.

I met the managers at Liberty Heights at a Rockwall Chamber event and toured the facility with my mom along with other local retirement communities. Liberty Heights was the most accommodating and closest to my home. My mom moved in on [date removed] and was able to keep her dog and they switched the carpet to wood flooring per her request . She gets three meals a day, internet and no extra bills. The rent is very reasonable and month to month with a 12 month rate guarantee. I am very happy that we chose this place for my mom and she enjoys the group meals and activities.

The have a live-in manager, which makes this place unique. The manager are involved with every resident. I see the residents walking and doing activities together. It is very a very happy place. Nurses and OT are in the building.

I cannot say enough about how great Sterling Heights is. The people there are wonderful, caring and nice. They all go above and beyond to help. The food is delicious, and the dining room is like going to a fancy restaurant. They have so many activities, not to mention a theater, library, game area. It is bright and clean with wide hallways and plenty of places to sit and visit both inside and outside.

Friendly staff, food is high institutional, residents are mostly welcoming, could be cleaner. Activities have been very good. The outings are either Educational or entertaining or both. I am treated as an independent adult.

The staff and residents are beautiful and caring people. They take the to talk with you and listen to you. There are not enough words in my vocabulary to give the praise they deserve. Every time I visit there I come away with a good feeling.

The staff at the facility and the in-house in-home care service were absolutely outstanding!

My relative has been treated phenomenally since becoming involved with Stoneridge. He received a great deal on his apartment, he loves the food, the residents, and the staff. The staff provided him with a temporary apartment until his was open; they have provided moving-in support like hanging pictures and setting up his TV. We are free to meet and talk with other residents and this gives us great confidence in Stoneridge.

I live in North Dakota so I don't see day to day living. Mom is happy there. Mom is diabetic. She said there is not a lot of choices for her. She also said the portion are small. Mom is on a fixed income and depends on the meals.

Overall it is a good value for the money. The facility is clean and they provide 3 meals a day for a reasonable rate. The apartment sizes there are a very nice size and have good patio views!

All were very helpful and eager to answer questions. Room choice was several options. Many amenities although mom is not able to take advantage of them.

I have been in this facility for a year and one person that I would like to mention a manager her name is [name removed]. She is a hard worker. What I like about her she takes care of problems. If something is out of place she will correct the situation. She also has a very nice personality. Keep up the fantastic work.

I would give all of the above a 5. Her stay at Stoneridge was only for three months. The people there were great to her.

The only thing we wish we could change - we would like more food choices. We have been very happy with everything else at Linwood Estates.

<name removed>, one of the housekeepers is the best. We chose Kennedy Meadows because the place was very new and had modern amenities.

Camden Springs is a great place. For my mom and Auntie. The apartments, staff and the food. We liked seeing people up and moving around as well. All friendly.

My mother in law loves it there

All of the categories are great. My sister loves living at Hessler. It was the right choice for meeting her needs. Thanks again for helping us find this wonderful place.

We really are impressed and are so happy that he is happy. For my brother in law, I can rank all of the above at a 5. He says that he hopes he dies there! It's a lovely community. The rates increase on his apartment . Our only worry is that he won't be able to afford it any more because he loves it so much..... and he's on the edge of not being able to increase the amount of money that he can spend on his apartment.

This is my second experience with them and both were very positive. I like the attitude of the staff. The food was very good and the variety worked for me. A lot of activities and the rooms were well maintained.