Hawthorn Senior Living, LLC

Our family had an in person tour and the individual giving the tour was just not very energetic and not very inviting, but we were able to eat a meal there and wow the food was very good.

Our family had an in person tour and the individual giving the tour was just not very energetic and not very inviting, but we were able to eat a meal there and wow the food was very good.

I was not impressed with my virtual tour with Olympus Ranch.

You need to put a rating for food. If I did I would put 1 star. The food is terrible! When my mom was in the hospital, she mentioned where she lived and the doctor had heard many comments from people coming in from Salmon Creek on how awful the food is. It is very obvious that they are trying to cut corner with the food. If you think about it that’s a large portion of their day is sitting around the table conversing with one another and eating. What a disappointment. I love the people that live there, the people that clean the rooms, maintain the facility, etc. are wonderful.

I have resided at Olympus ranch for a few years. When I moved in, management was responsive to residents' needs. Recent changes have been made in local manager, executive chef and maintenance person. All changes have had negative impacts. Also, management now gives little information to residents. Monthly meetings between manager and residents are sporadic and no longer regularly held. New general manager practices nepotism in hiring.

I have lived in this facility for over four years. Until recently, it was well managed. For the last month, there has been no local manager on site. disorganization is rampant. Holiday Retirement seems not to care about the residents in this facility.

I have written several reviews for Magnolia Heights and as of this writing it continues to go down hill. We still continue to falter in the dining and kitchen area. In opinion it is not the kitchen personnel but the lady that handles the porches strings. If she does like, it goes. Christmas season was horrible. There wasn’t 1/2 as many decorations in the whole facility. The person blamed the past manger who supposably told them it wasn’t worth it and hard to clean up. Yep after the girl that started the decorating . We have tape that held the half [language removed] decoration on the mirrors at the very poorly run coffee station still suck all over it. Please if you come to visit please ask to be able to speak to several residents before you make up your mind. They better say you can’t This is not written because I have some kind of a grudge which do not have as I have been here for 4 years. Your tour will tell you 1/2 truths about the place

Please note: what may be discussed as a "deposit" is really a "community fee." My mother-in-law passed away earlier this year; 1/2 of the "deposit" was kept for the remainder of the month's rent, but the other 1/2 was not refunded because it's now termed a "community fee." My mother-in-law would've NEVER agreed to this.

I visited this community with my mother recently and if you are on a budget they have figured a way out to deliver services to their residents for a low cost. When I first spoke to the marketing rep she described the services as “cruise ship like”. Since my mother travels a lot on high end cruises she was disappointed to find a Carnival cruise. Very small apartments that reminded me of a motel room. A AC unit installed in the wall and a small fan to blow the air into the bedroom. Ceiling tiles throughout. Food delivered by cart in the dining room. I can go on but bottom line is this is a low end option for people on a budget. The people seem friendly but not a place for my mother.

I wrote a nice review of this facility back in December 2016. I had many nice things to say, but since then they have gone back to the months they first opened. It all stems from the Managers, not the asst. managers. We are going back to loosing good employees both quitting and fired and it is noticed by the residents that truly care for the people here. It is the feeling that most of them would love to see them leave. They have tried their very best to be friendly with the residents, but always not that good to the people that work with and help us on their daily chores. Again, the above thoughts are of many residents not just mine.

This is an independent living community with amenities. It is an older building. The rooms were smaller and not well lite. They require a large up front fee. The staff person we dealt with was nice. The community was clean but not as open and light as I would have liked.

The Facilities very clean , staff is friendly , tasteful environment ,but the meals aren't as tasteful. It has been an ongoing problem . You would think it wouldn't be too complicated for the community that is there over 55 . Fresh fish and chicken dishes minimal spices very simple menus .

My father recently moved to Heatherwood. We found it to be clean and the people were friendly. However the food is awful. They seem to cater to the "younger" tenants serving mexican and spicy foods that my father who is in his 80's can't tolerate. We have spoken to the management on several occasions and nothing has been done. If they could fix the food I would give them a better review but for the money my dad pays and that includes 3 meals a day that he doesn't want to eat it's too much.

Liberty Heights used to be wonderful. My mother has lived there for a year and loved it. The new Management is awful. They are rude and not friendly at all. If this retirement community doesn't get rid of the new Management I will be moving my mother. HORRIBLY Managers! The Assistant Managers seem great. All the other staff is friendly and very helpful. Great cleaning staff, great Activities, ect. Managers have to go they are ruining a great building.

I have a parent at Olympus Ranch. The good comments from several reviewers are mostly true: the people are nice, and there is a lot to do. However, the corporate people are extremely greedy: over the last few years, they have asked for more than 5%/year increases. Even this year, when inflation has actually been NEGATIVE, they want 6%! Also, there is just one tiny, painfully slow elevator to handle four floors of people with walkers and electric wheelchairs - in an emergency, it would be useless. Also, each meal takes 1 1/2 to 2 hours because everyone is served (really not served) at once. Would I put my parent there if we had to do it again? Maybe - but I certainly look closely at other places before making that decision.

The food is terrible and they constantly run out of what is on the menu. The times I have eaten there the food has been overcooked or cooked 2 weeks ago and heated up but not served for the past 14 days, the oatmeal is paste, besides running out of food they frequently do not have what is on the menu. The food was fair before but now they have a different cook "Mark" and the food is absolutely awful. Every day my mother and her friends complain to me about the food and I am spending time and money to bring the food and meals that I hoped not to spend due to the hefty rent Colonial Harbor charge for food and lodging. Do not subject your family to the food. The events are not really inclusive to all or mindless.

Residents seem very sad, and although the building is clean, and looks nice. It's cold and empty. My Great Aunt said that she fell, and asked for help and they told her if she needed help to call 911. Recently they found a resident dead outside. Makes me sad :(

The food there has been quite problematic lately especialy for the cost the seniors pay. Not too sure what is going on there but seniors do are not happy! They could be more creative on activities - same thing all the time. boring

My mom and dad were staying there but they're not staying there anymore. They thought they would like it but they decided that they didn't. The main thing was the food. They felt like it was not at all fresh like none of the vegetables were fresh. It was just low quality. The staff was pretty friendly. The manager that's there now, they didn't really care for. There was a manager there before that they liked but he ended up leaving and the didn't like the new manager.

My comments are representative of a healthy active 82yr old - definitely Not the norm in this facility where 70% of residents are visibly impaired, physically, mentally or both and are incapable of leaving the building on their own. Management here means well but simply do not have enough employees to adequately provide the amenities they SAY they offer - (reflected in the scores above)