Hawthorn Senior Living, LLC

I'm fine with it, but my loved one isn't. She's not happy, but I don't think she would be happy anywhere. I think it's an okay place and safe. I like the staff. They're friendly and personable, and they watch out for everybody. The apartments are nice and cozy. Most of the time the food is good. It just takes a long time to be served.

So far our loved one is happy there, he has no complaints about the cleanliness of the community or the staff members. There are a few ladies that have been super helpful towards him with memory care stuff. However, they just hired on a new chef so the meals and dining service is rated a little lot. Our loved one says the meals have been getting better the last couple of weeks, but the service is pretty slow. It takes almost 2 hours to get dinner because they just don't have enough staffing. We also think the cost is a little high for what they are providing. It says the meals are all provided but there are certain drinks our loved one has to buy, and the ice cream machine hasn't been working.

The staff is very friendly and the community is very nice and in good shape. the could offer a better variety of activities. I would recommend this community to others. The communication could be better

I really very much enjoy visiting with the hall mates, and the other tenants can be very friendly, i have grown pretty close to some of them. They could improve on the meal service, the food can be really greasy and there is just to many starches. However, it still is a good place.

I chose Chesterfield Heights because when I walked in I liked it, it had a good feel about it. Since covid hit we have been in lock down and the food has been sub-par. They have all sizes of apartments and floor plans. Everybody has a balcony or patio so that has been nice. Their response time has been good, if you ask them things they will answer quickly.

My advice for anyone looking is to review the guidelines for COVID. Management is not following theses guidelines and are not wearing masks like they should be.

The community recently has had a lot of mice. There has been a turnover with management. The food has been sub par. The maintenance man has been nice. The prior manager was very nice. There have had some items like cabbage and beef, and they ran out of cabbage. My family has been able to eat with my loved one and the food didn't taste very well. Nice place and apartments. They clean the cars in the winter, and the dining room is beautiful. The activity director has been great and my loved one really likes it. They have a good housecleaning service that comes in and cleans. The setup is nice in the unit. The shower you can walk in and there is no step up. If the food was improved, my score for this community would go up.

My 92 year old Mother has been at Parkrose Chateau since July of 2015. In that time we've seen a lot of change. From locally owned to now owned by an investment group in Florida. More rollover in management, housekeeping staff and especially Chefs since the change of ownership. Things seem to have stabilized now just in time for Covid-19. Parkrose is one of the more reasonably priced communities in the tri-county area. I pray there is no rollover in the current managing staff, housekeepers or chefs for a long time to come. This outstanding group of people have kept the community entirely Covid-19 free since the pandemic began through strict adherence to health guidelines, cleanliness, and adopting new computer technology. As my Mom's caregiver I can't emphasize enough how hard they have ALL worked to make my life and that of the residents as pleasant and interesting as possible for people self-isolating in their rooms with no visitors or trips outside the building allowed.

The facility itself is lovely. It's light, bright, airy, inviting, has room to breath, elevates mood, and there is no unpleasant odor. I feel cleanliness is an area for improvement. The commons areas, and especially the hallways, need more attention. When we first moved my loved one in, there were two staff teams. The main team was absolutely phenomenal. They were dynamic, had energy, motivated the residents, and paid close attention to everybody there. Shortly there after, there was a staff turnover and the new team falls short of what the lead team provided. I feel the new team is questionable. The food is standard in quality. There isn't enough food and they often run out of it which is just unacceptable.

Loved the atmosphere and overall friendliness of staff and residents. Management was superb, however, left shortly after we arrived and replaced. There appears to be quite a turnover in management and servers. Meal time seems to take too long as there seems to be a shortage of kitchen/serving personnel. Having a meal in the dining room takes 1 1/2-2 hrs and since residents have appointments/activities besides eating all day, residents forfeit meals. The quality of meals varies; outstanding meals are served on some days; bland to tasteless meals served on others. Cleaning of apartments is sub-standard: floors are vacuumed weekly, but bathrooms are hit and miss (toilet bowl cleaned, but not rim or base, no mirror, floor or shower cleaned). Must request bathroom floor to be done, every time. Furniture, window seals are not dusted, but top of paintings and door frames will be dusted. Repairs are done instantly. One elevator for the entire building is insufficient. Am supplying my own linens, towels, trash bags because quality poor.

I moved out here in June my wife died in March and I want ed to get away from Kansas City Missouri. I think this is a wonderful place I have a beautiful view of the mountains and the park above it is just a wonderful place to live.

We toured a few different communities and pretty much they were all on the same level, however, this one seemed to be the better fit for dad's personality. The staff is great here friendly and nice interacts with the residents. The community very well cares for clean all the time. Dad is really liking the food here. He is doing some of the activities they offer. Over all, he is enjoying the new environment and we are thrilled he is happy there.

This is a beautiful community with lots of different amenities for their residents but we cut our tour short as we felt that it was not in the budget we were looking for and they did not accept pets and my parent's dog is a very important part of their lives.

This looked like a clean assisted living community when I visited. The residents at this community did not seem as active as the residents at the community we chose. The people I met were nice and helpful. The community is older and it did seem dark as it had dark wood and darker color paint.

The staff where very knowledgeable and helpful during my tour of there community. They took there time and where very patient with all of the questions my mother and I had for them on living arrangements. The floor plan was open with lots of great amenities to offer all of there residents. Overall it was great, it just was not the right fit for my mom.

I like my apartment very much and have enjoyed my experience so far at this community. The staff are absolutely marvelous and do the best they can to try and meet everyone needs. Recently we have had a pipe burst in our building and it has caused a lot of disturbance and a lot of damage throughout the entire complex but the staff have done the best they can to try and make things flow as easy as possible. I do wish that the existing residents would be more welcoming to new members, they have given me the cold shoulder and have no been very welcoming at all.

I would give the food at this community a B minus. Mom enjoys the exercise classes,playing bingo and going on outings. This is an independent community that I would recommend with some reservations. The staff are ok.

We are newbies to Cottonwood Estates but so far my mother-in-law is enjoying her new friends, especially joining other ladies in the dining room for meals. I have had two meals with her both were good. She particularly enjoys the ice cream/froyo machine in the activities room. She is loving the independence of going to church on her own via the van from First United Methodist Alpharetta that picks up there for Sun services. We attended the first Cottonwood Estates Talent night and I was impressed. She has been favorable to most of the activites she has participated in. She tried a movie night, but she is not a movie person so I wasn't surprised that wasn't for her, not was happy hour but she has many happy hours ahead in the library and the chapel. So far so good

Nice, clean environment. Family oriented. Great staff!

I thing is that they need consistency with the kitchen staff. They seem to have an issue with quality.