Harbor Retirement Associates LLC

Immediately felt like The Hearth was a home. There was a staff’s dog in reception, fireplace ablaze, oldies music playing, nooks and crannies to read and rest. Going back to have full tour because [name removed] and I connected so well we chatted away an hour. I give 4 stars but expect to raise it to 5 after the full tour. ;)

Mom is in memory care. New facility with California modern architecture. Of the places I visited in the area; in the middle between low-end linoleum type place and high-end resort. Food and menu also in the middle range. Staff, with the exception of some of the nurses, appear to like their job. Some go above-and-beyond. Deciding factor for me was location provides nature views from windows and some rooms have screened porches/balconies for pets. Only negative is that some of their activities don't appear to attract residents, not much engagement. They need to evolve their activities to suit their residents (more wine and bus trips, less arts and crafts).

The Hearth at Tuxis Pond is an excellent Assisted Living Facility in a wonderful location in the heart of Madison, Connecticut. I am a Geriatric Care Manager and would not hesitate to recommend this facility to my clients. [name removed]

Very new and nice facility. This would be a lovely option for someone looking for an assisted living facility. The staff shared a great deal of information about their facility and concerns someone may have about selecting any facility in general. Very knowledgeable. Thank you.

new facility. Great activity room, movie room with individual loungechairs, bar/party room, private dining room. Regular dining room with restaurant look and feel. Great activity room, exercise room. Staff all very helpful and pleasant. Rooms a bit generic but nice. Could use a larger frig/freezer in the rooms.

Beautiful place, excellent food, caring staff. My only issue is residents have to buy their own TOILET PAPER. It apparently is not included. If you run out, too bad for you. Ridiculous.

Gorgeous, brand new. Too fancy and too big for Mom. Beautiful outdoor space.

We had a nice tour of this facility. Everything went well. The staff we met was kind, and helpful. They answered our questions, and the experience was a pleasant one. The community looked good from what we saw. Everyone was friendly to my family, and I. The experience was a nice one, but we did find another community that met our needs better.

I have to admit placing my dad here was a very good choice. He is very happy here he is making friends and socializing and doing some of the activities. He loves the food taste very good. The staff is outstanding very kind and respectful and friendly.They keep the place looking and smelling very good always clean and well maintained. I would definitely recommend this community.

This is a beautiful community, and my tour of it went very well. I would had been very comfortable if my mother was to move this community. It was a good convenient location, and there is a hospital behind the facility. I was impressed with the staff interaction towards the residents. It was a good experience, but their prices were to expensive for our budget.

Gorgeous Facility! Similar to where Mom is at now. We Loved the Director and look forward to meeting the Memory Coordinator and staff which to us is most important. Great Staff and support is what we are lacking now.

My friend is doing great. He is happy with the meals and activities. However, he thinks some of the nursing aides need training when helping the residents.

My sister and I toured many communities with one being HarborChase of Naperville. The community was clean and in good shape. The tour guide answered our questions and was friendly, but we found another community that for my mother's needs best.

Somethings get forgotten over there. There is a huge difference between the staff during the week and on the weekends. The staff on the weekends has less supervision and spends a lot of time on their cell phones. It's nothing dangerous but there could be more attentiveness. The food is okay, there's two options which is fine but the food isn't cooked right there and is cold a lot of the time. One night they had the option of pot roast or pizza. The pot roast dish had vegetables but the pizza was just pizza, nothing else. They could have at least served it with green or something.

My father in law was only at this community for a short time and the staff took good care of him. The community was clean. This community offers a bistro, pizza oven and a bike trail.

This was one of my top picks for my mother, and her needs. The community is pretty new. So everything is very nice, and well maintained. I loved this community. The staff was very kind, and friendly. The only thing that concerned me that it was too new for us. I wanted a community that was more developed.

HarborChase is always clean, staff is friendly. There are a bunch of activities for the residents to attend to throughout the day. The apartments are big and welcoming. I've met the majority of the staff who handles my Dad's care- I've been approached a few times and they do not hesitate to introduce themselves. The staff knows the residents and my family by name which adds to the "at home" feel. I've toured quite a few facilities before deciding on HarborChase, the room options, care for Dad and the staff was the deciding factor.

The staff is always friendly and helpful. There is an adjustment for the resident; however, with work and from the staff and the resident it is a great environment.

I had a good tour of this community. It is a very nice community with kind people. The community looked good. From what I saw everything looked nice and well-kept. The staff I came across was kind and welcoming. The experience went well, but it was to expensive for us.

The staff is excellent here and do a really good job. My husband loves the food that they serve. I love that they offer a tremendous amount of activities for the residents. My husband enjoys the exercise and the trivia games. What brought me here was that they had the brightest and most cheerful people than any other memory care area that I had seen.