Greystar

Not the best fit for my family member

Noble Village at first look is very attractive and has many amenities to offer the residents. We chose to move our father to Noble Village for the added level of care offered us for an additional fee. We are not sure he is really receiving the additional care we are paying for. We are concerned about his cleanliness and daily grooming needs not being taken care of properly.

All about a 2 1/2. What they could improve on would be walk in shower/room to walk around in apt if need be list of cleaning people And care givers

Food was poor. Breakfast was the only meal, and it was quite unacceptable. There was no care available. Staff was friendly. But only Monday thru Friday. No staff at all on weekends.

On [date removed], Benbrook experienced a electrical storm that greatly impacted the safety and security of the Album Benbrook residents, namely safety doors not locking, fire doors inoperable, and rendereing 2 of 3 elevators inoperable. The most impactful for me is lack of elevator access on my side of the complex, whereas I must walk to another building to take the elevator down from my 2nd floor apartment . I have had two surgeries during this period and if not for the compassion of other residents I would have had to walk in the after-effects of anesthesia from one building to the other to get to and from my apt. I don’t place responsibility on Greystar for damage to the building or services. What is Greystar’s responsibility is how they have handled repairs. 5 weeks of "Waiting for parts" is not a legitimate response for the senior residents who depend on these services. Besides the supposed assurances of safety and convenience in this complex, I feel I am no longer afforded what I

A family member is currently a resident. The property was recently built with fantastic amenities including restaurants in the building. However, the ownership group changed with one partner dropping out and a new management company taking over. Ownership (South Bay Partners) and the management company (Greystar) are big names in multifamily housing and management. Why they cannot get this building leased-up after a year and a half, why they cannot keep the current tenants apprised of what they are doing to provide the promised amenities but rather ignore them, is beyond me. When I heard Greystar was coming in I thought it was good news. Instead, they still have an empty building with the few tenants left in the dark.

We thought Album Keller Ranch looked like a good place. They took our application deposit and then declined my loved one on the same day. However, it took three months for them to get my deposit back to me. In the end it was probably for the best. The staff was nice, and the facility was brand new, but it almost seemed intimidating. It didn't have the warmer, more homey feeling of the place we ended up at.

Hallways are long, devoid of people, cavernous feeling. Pool minuscule... could never swim laps. Could be a major fire hazard getting to exits. WAY too expensive for me... I prefer to have time alone, only socialize occasionally. Definitely not worth the money to me.

Overall the community is kept pretty clean, things seem to be in order. However, when i moved into my apartment it had not been clean yet, it was pretty dirty. I think its pretty over priced, and you do not get anywhere near what you should get with the money that is spent. Since COVID there have been barely any activities. They closed the gym and beauty salon. There is no more physical therapy either. In the last month or so they have started to try and get some activities back. The custodian quite a few times entered my apartment without permission which made me very uncomfortable since i am more susceptible to getting COVID. I was told before i moved in, if i needed help with anything i could get help from the custodian, but there would be times he would take days to help me out or sometimes never.

I do not like the location. I am a country lass and this is in a big city. I also could not go and see the apartment which means another visit. I give this a 5 out of 10.

Moved in new SHAG [date removed] - no income cap and 20% of apts subsidized and with SHAG. On [date removed] one week notice that Overture bought building and transfer was [date removed]. For a month temps ran the place, no communication from Destinations or Graystar management. All previous vendors let go by new manager and she lasted about 3 months. Building not kept clean - hallways vacuumed only once a month. Windows have never been cleaned since built. Rents have been raised without once included now are charged for. A lot of residents moving out. No confidence that Graystar, Overture, Carlyle Group know how to run this place. 80% of us are praying market rate rents and wonder where this is heading.

Supposed to be senior community; however, tenants have family living in units. Management does not enforce community rules. Kids, young adults come and go at all hours. Tenant parking not enforced. Families living in tenants take up spaces allocated for tenants. Not a "true" senior community.

Disappointed as this was the one that I was excited to see because they are building a new Nobel Village 1/2 mile from the house! Beautiful entrance but upon entering the memory care unit I felt like I was in a nursing home. It did not smell clean & everything was worn out. Not the level of care I expected to find there. Again more like a nursing home environment than any of the other 4 properties I have visited,

Have lived here 10 months. Lots of turnover among staff/management. Swimming pool has been closed since July 13...lots of excuses from management but no resolution and no sign it will reopen any time soon. Totally unacceptable as this is one of the few 'amenities' I take advantage of.

Big disappointmenr. Tiny apartments and most amenities (pool, etc) are outdoor.Great if you live in Florida! Very overpriced for what it has to offer. Location is convenient.

My parents wanted a place to retire and live comfortably. Little did they know the rent would increase heavily after a year and promises of new carpet and new appliances would be installed at a later time. The new carpet never happened and if your wanted new appliances then your rent would increase heavily. Even if you don't get new appliances, every year the rent increases-at least by $50. Now for someone on social security that is a hefty increase. The management will tell you no the rates don't increase by much but it does. My parents could not continue to afford to pay more money every year so they gave notice and had to pay their last months rent. Now a few months later they have a collections notice for the last months rent and for damage to the carpet which the company had advised was brand new, which it wasn't. My parents didn't even get a phone call or a bill from Destinations at Alexander-just a collections notice. They advised my parents the brand new carpet which was replaced was now damaged. New carpet, that never happened. How can a senior living community take advantage of the elderly. My father is 78, really come on Destinations at Alexander. So before you consider living there, do your homework and talk to some of the residents. They will tell you the truth. There is so much turnover at this community it is so sad. The management is horrible. It's all about money and not taking care of senior citizen residents. My parents would even volunteer with activities and any help needed at the community, and this is how they are treated. Please beware. I am just trying to let you know it is now what it seems on their website.

This was NOT a good experience for my loved ones. When they needed emergency assistance, it took the staff an hour to respond. The place looks lovely, and the people that worked in the front were quite nice. Also, the cleaning was included – but it was not up to par. When my loved ones moved out, it was like they had never cleaned under the furniture! All in all, this place did not have that “family” feel. My loved ones were never engaged to join any of the community activities or events. It is a beautiful facility, but this did not work for us!

The Manager team make your credit ruin after you leave their complex. They are not really friendly but show themselves nice. I did a big mistake with trusting these people. I paid off in full with them at the very last day but unfortunately they made my credit ruin only for a little money that they think I owe them. This complex makes you depressed. Stay away from them

I can only tell you about what happened to me personally. Putting names on those individuals when they no longer work there has no relative meaning any longer. Those people are gone because I believe corporate realized those individuals were a liability to their business. However, Corporate has not ever reached out to me with an apology or compensation for my losses because that would admit that they had a liability to the residents. Nor do I expect to ever see that ever happening. Those people in the power positions will never show their faces in public or admit their culpability in what happened to me personally. Those people work behind closed doors although their work & personal ethics will continue to be passed down to their subordinates. And should those subordinates act in a way to bring attention to their bad acts, they will be gone too.

AVOID!! After touring the Overture, stressing the desire to have a place for my parents following their simultaneous health emergencies, my husband and I submitted my parents' application. The staff, including the GM, "LF," understood that occupancy was urgently needed. LF said they would have the unit ready for move-in by the end of the week. We left a $[fee removed]community fee with LF & awaited her promised call, which never came. She failed to respond to multiple emails despite HER request that we email her. She never produced a lease or attempted to deliver the unit on time. She strung us along & denied any responsibility for her lack of communication & inaction & refused to refund my parents' money despite never producing a signed lease or keys. She cost us precious time and money and caused an inordinate amount of stress. This place may look good on the outside, but it's rotting from within.