Greenbrier Senior Living

Our experience with the Brookdale Owatonna was terrible, I wouldn't wish it on anyone. In will start off by saying the staff and nurse were great. They took very good care of my father while he was there. The place was clean and well maintained. The bad part was their sales guy [Removed]. He got us in there with fake promises. He told us a certain price and when we moved in, it was much more! He made us move my father in, hang up pictures, and make his apartment home! He should not work there! He lied to us.

Overall I was not impressed by our experience with Brookdale Ravenna. Our loved one was in their memory care section, which really could use some work. It seemed like it was just what was previously an assisted living wing converted into memory care. There was only a single common area, which was used as both the activity room and dining room. The actual staff and the care they provided was about average, but it was just not a very pleasant setting. I also wasn't very impressed by the quality of the food.

My mother has lived here since July and our experience has not been that great. There has been more than one issue with medical and medicine management, which is an additional charge, since she's been there. The disconnect with administration and family is also an issue. Overall truly not pleased and that is unfortunate because the location is ideal. Hopefully these issues can be resolved so that she can remain a resident. She seems to like the hands on caregivers well so that is not an issue and the meals are also good as are in house activities but those are critical issues as are medical management and healthcare. Facility fairly well kept and her first unit was immaculate second unit not so much. Overall experience would be rated as unsatisfactory in the areas mentioned.

They have had a very high turnover rate of employees which has noticeably impacted the service they provide and the experience of the residents. Every time I made a phone call there to inquire about my brother, the person I needed to speak to either was not there or was in a meeting. I could never get a hold of the person I needed to speak to. There were also instances where they said they would do something and did not deliver. When I first placed my brother in there I had a very good impression, but there have been a few issues since then. The facility itself is nice, and the grounds they are on are lovely. My brother likes to walk on the trails that they have out there. That is one thing that has been very nice. So they are good in ways, but certainly have room to improve.

Don't do it! And, if you do, be sure to monitor your billing.

This hasn't been the best experience. They haven't done a very good job keeping up with the two hour checks and making sure that the residents are changed on a regular basis. This can cause UTI's which can really do some damage. They also haven't been great about keeping the laundry together, even with the name and initials on everything, the clothes do eventually come back though. They also have a staff meeting everyday at 2:00 and the entire staff disappears for about an hour.

Very expensive! Not worth it. Too far away from the family and the hospital.

This is place where the staff are amazing at their job, they help when needed and have run short. I have seen this when I have visited my loved one. Management sits in the office; I didn't even know who the nurse was for the longest time. It is sad to see dedicated staff but not management. The food needs help and the activties need help. They have a bus that they don't use. The new company is a poor excuse for a company. A shame to see a new company take over and it's still no better than before.

This place has recently changed ownership. The new owners are clearly pinching pennies. Staff is poorly supervised. Food used to be good but is now terrible. Serving highly salted and seasoned food to people with health issues is just plain stupid. There are a few good people working here but they are a tiny minority. Stay away from this place.

My Dad is a resident here. It's beautiful and clean facility. Unfortunately we are going to have to move him. The constant staff turnover is a huge issue. The regularly skip giving him meds and have double up his meds other times.

The staff that i met visiting was very nice. I didn't like that it looked really dark. Meals were only served two times a day. The tour guide was very knowledgeable he was able to explain all the paperwork good. They did offer a complimentary meal during the tour. The community was nice and clean.

Employees are nice. Residents are terrible people who seek to take their long-simmering psychological issues out on anyone else to feel better about their themselves. Caregivers are forewarned. Petty jealousy is the name of the game here. And it has nothing to do with distracting themselves from encroaching death and everything to do with middle school, primitive human behavior. Consider it feral pack behavior or sociopathic tendencies, who knows, but new members are quickly inducted into the "way things work." This wasn't my first experience with the geriatric community, Also very White People. Although mgmt seems to be making an effort to change that. Perhaps they got sued. People of color looking to be residents should be wary.

Family member in memory care unit. Activities for these patients is minnimal. Cleanliness of facility is below average. Meals were below average. Obviously meals are served with cost in mind and not nutrition. Meals typically are low quality and not well balanced.

Our mother moved into the Assisted Living part of the facility about 3.5 years ago. We chose this facility because she had Alzheimers and we knew eventually she would need to be moved into the Memory Care Unit. We were somewhat satisfied for the first few years, but the latter part of 2015, we noticed the care and cleanliness had declined considerably. When we addressed each time, we were given lots of excuses and assured they would be fixed. Needless to say they finally were fixed 3 days before our mother passed away. The manager of the facility was not very pleasant.

Sleek warehouse. Pretty but dysfunctional. The employees are very nice, but the system is broken. Nurses in assisted living are pill dispensers only, not alert for problems. That is when nurses are on duty which is not the case all the time as per their literature. Administrators disorganized. 3 months after insurance forms submitted they are still not returned to insurance company.

There was no communication between agency aides. My loved one was left in a w/c overnight. My loved one was on a respite stay, had needs that they assured us could be met. We were very disappointed.

Walked to get some food for my wife’s aunt a young female passed by me smelling as if she’d been smoking pot all day. What a ridiculous way to be at you’re place of work smelling. Good job keep it up.

While the programming and facility at the independent living area here may be great, the area of concern at The Spires is when you or your loved one needs to be escalated to skilled nursing care. My father in law was moved to skilled nursing on Tuesday and it has been a total nightmare. Disinterested nurses and floor staff, incompetence, and a complete lack for human decency. The nurses have ignored his questions and don’t even seem to be willing or capable of taking care of his wound dressing or basic toileting care. The majority of the nursing and CNA staff have been rude to us or have completely ignored us. It was so bad that we even had one woman walk out of the room when we asked her to please explain what they were doing to my father. It has been so sad to watch and is scary enough that we are hesitant to leave him alone. So disappointing that The Spires fails to deliver basic and compassionate health care when it’s needed the most.

Our whole experience was terrible care and food being a negative # it was so bad we moved my mom out within 2 months everyone has excuses as to things not being done properly I will be lodging complaints with the state and anyone else I can as since I left there there has been zero communication from anyone to help get some refunds in process if I do not hear from anyone by the end of the month I will start the process I hope for the other residents they get their stuff together

We are NOT happy with all the staff turnovers! Happens ALL the time! All the other things are a 5 in my book. [name removed] the activity therapist is wonderful! She takes mom to lots of different places all the time. She is the #1 staff member at Timberdale Trace in my humble opinion. I'm happy with her care, just the staffing turnover that frustrates me.