Grand Lifestyles

I was quite impressed with the facility and staff. Everyone was very polite, very informative. Refreshing. Except for the resident smoking outside under the green canopy (close to door), I have nothing but good things to say about Victory Centre of Bartlett.

We think it's fantastic! It's such an improvement from where she was. Unfortunately Victory Centre doesn't have rehabilitation so we had to place my mother-in-law in a different place for that and the difference is amazing. The food is edible at Vitory Centre, the people that are there are friendly and up beat, and the help is very good. I can't say enough good things! The cost factor alone is $6000 less than what we had to pay for the other place. What you get for the amount you pay is great. I have peace of mind and it was a pleasure to find a place that helps me help her.

We chose Courtyard Estates for the proximity to my mother-in-law's son and family and also because of the friendliness of the people. We were impressed with the staff - they were very helpful. My mother-in-law says the food is great. The communtiy is close to a pharmacy so for those who are capable, they can walk less than a block to Walgreens. It's also close to bus routes.

Very good value. Staff friendly. Lots to offer. Assisted living services are charges are ala carte if you need them. Clean. Could use more elevators though. Long waits during meal times. Very pleased with the move for my parents.

Wonderful facility, all the services needed, will return to see available rooms again.

Nicest rooms we have seen. Great services. Would not hesitate to choose this facility for my elderly aunt.

In August 2012 my parents moved to the Assisted Living area of Waterford Estates. My Mom was Ill and in October 2012 she passed away. My Dad continues to live at Wateroford. The time my Mom was there her care was superb. As sick as she was they were there for her. My Dad has had 5 strokes, is legally blind and cannot comprehend. Waterford has taken him under their wing and care for him. They treat him like they would want their parents treated. The staff is sweet, caring, and it is obvious that the staff wants to be there to help. I feel blessed that I found Waterford. To have my Dad (he is 88) being well cared for is a huge load off of us. He is well cared for, nicely fed, his place and laundry is always kept very well, the staff is well in touch with his needs. He gets all of his meds, there are nurses, doctors, physical therapists, hospice ect all within the building. There are many activities to participate in. My Dad cannot participate but he can play gin. One of the CNA's learned how to play and spends any of her free time playing cards with my Dad. Thank you Annie !!! The place is very clean and so are the residents. What more could I ask for. I have to thank A place for Mom in helping in finding this wonderful place. Any they also take the VA Disability Pension. A dream come true for myself and my siblings. Thank you Waterford for keeping my Dad safe.

Really liked the visit, prefer the 1 bedroom over the studio but have not had a chance to visit other locations.

Very nice-lots of room and places to go. Swimming pool. Rooftop garden. Food good.

We chose Waterford Estates because of the price as well as the questions above like cleanliness of the facility, friendly staff, and location. The apartment sizes here are fair for what is needed. I would absolutely recommend to others looking

Waterford did a great job keeping people protected. My dad was taken care of great while we were not able to visit with him. You have to be proactive and keep an eye on things just like any place. I would believe them when they tell you don't have to worry. They have followed through on everything they have told us they would do. The food is average.

My father lived at Victory Centre of Sierra Ridge for a little over 2-1/2 years. Throughout the changes there, the one friendly constant was [name removed] - Lifestyle Specialist. She has always gone above and beyond since the days when she and my dad were both located at Victory Centre of Park Forest Independent Building. She's the reason I was able to get my father moved into the building when he was refusing to sign the paperwork for me. She's also the reason I kept him there after the rest of management starting leaving. I appreciate everything she has done! Since the newest management staff, [name removed] - Executive Director, [names removed] - Business Office Manager, and [names removed] - Wellness Manager, there have been some serious improvements at this location. It is very visible that all of them truly care about the residents. Previously I was having some difficulties concerning my dad and they all pitched in to help me with him. I'm truly grateful to all of you. Thank you!

My first experience with Victory Centre of Sierra Ridge was with [name removed]; she greeted me and gave me an extensive tour of your facility for my Sister. I was extremely impressed with her kindness and professionalism she displayed. [name removed] was cordial, professional and patience, outlining daily activity's, and any questions or concerns I mentioned. I can finally sleep at night knowing that my sister is in the best of care with [name removed] and her colleagues. Whenever I contact [name removed], she always have detail answers, utilizing her experience and expertise. It is always a pleasing pleasure meeting with her. Victory Centre of Sierra Ridge is by far the best assistant living facility my sister has ever experienced.

I am more than happy with my life at the grand. Especially with the wonderful caregivers led by [Name removed] who is very kind and considerate and also smart! I want to especially mention [Name removed] executive director, who is always there for me. Also the caregivers are considerate and kind and always go the extra mile. I am so happy with Chef [Name removed], his meals are fantastic. And [Name removed] wears many hats and excels at them all .. I only have wonderful things to say about all of the staff, [Name removed]too does a great job at the front desk. It’s a wonderful atmosphere with beautiful surroundings and friendly residents.

My mother [Name removed] Has been living at the Grand for 10 months. All her needs are taken care of by a wonderful caregiving staff led by [Name removed]. [Name removed]is kind, understanding and always ready to help. [Name removed] is always there when my mother needs her also. All of the staff go above and beyond in helping my mother and she loves them! My mother also enjoys the beautiful and calm surroundings, the wonderful dining room, the amazing chef and has met many good friends. She has been very happy here!

Toured many facilities in the area and was pleasantly surprised with the Grand Twin Lakes. Spacious rooms, cleanliness was exceptional. After asking many questions not only of the staff but also residents, I feel this will be a special place for my mom. This will be a new community of friends which will also become her family. C.H.

I recommend Coles Supportive Living to relatives concerned about their loved ones well being. I went there as my last resort when really it should have been my first. One of the staff members by the name of [name removed] accommodated my aunt and I around the facility making us feel at home. Being a concerned relative with all of my questions and requirements he was more than patient with me and made sure I got all the answers I needed. Right away he moved my aunt in and to this day I can call and check on her and get the same courtesy as I did on the first day.

Mom moved into Waterford Estates and the transition was smooth, caring, and easy. The admin staff is fantastic. The staff is patient and understands that moving into a new home as an elderly person takes time for adjustment. I highly recommend this residence.

My mother and another woman were the first two occupants of The Grand, that was back on June [Removed]. Both my mother and my siblings have been very happy with not only the facility but all of the staff that go along with it. They are all extremely friendly and helpful with my mother who is 87 years old and the memory is not all there. They look after her and keep me updated all the time. [Removed], who we cannot say enough about is warm, thoughtful, caring, and loving with not only my mom but with all the tenants and their families. When I am ready to live in a retirement home it will definitely be at the Grand at Twin Lakes, Palatine, IL. I highly recommend this facility for all seniors looking for a beautiful, clean and friendly environment to live in.

Mom moved into the community over a month ago and loves this place. There are activities, excursions, pleasant residents and a friendly staff willing to assist. She moved here to have people around her and daily activities that she could not enjoy any longer due to giving up her driving. Her comment is why did it take her so long to begin this new chapter in her life. As her family, we are relieved that she is enjoying this place and has people around her on a daily basis.