Gemstone Senior Living

Moving my mother to Brookdale Castle Hills has been a wonderful experience! The staff is absolutely fantastic! Estella, the Sales Manager, is a joy to work with and was instrumental in assisting us through the process. I don't know what we would have done without her expertise. The nursing staff and care are top notch and do a great job of communicating with family as needed. They are kind and gentle people who take wonderful care of their residents. This facility has a family environment and culture that makes you feel comfortable and at home. There are tons of activities, exercise classes, and trips that are fun and keep the residents active and happy. My mother lives in a spacious studio apartment that has lovely wood floors and plenty of room. The meals are prepared lovingly and are super delicious. My mother brags daily about the food! Brookdale Caste Hills has been such a blessing for my mother and she looks forward to keeping this as her home for many years to come!

The staff bends over backwards. They have been very accommodating. They were very helpful and continue to be helpful. It is spotless! The staff is very nice and helpful. I would recommend this place.

They are doing a great job. The staff is very friendly, and it's kept clean. The food would be a four. I picked them because I felt more welcomed by their staff than anywhere else, and the facilities were beautiful, I mean gorgeous! They also provided all the services in house that I needed. They had visiting doctors, and home health, and physical therapy, all of those kinds of services. You should definitely check it out, it's certainly worth looking into.

I am pleased with it. The one thing that was an issue, was my contact information, I gave them all of my current contact information, somehow, they got an address that I had years ago and used that to mail some very important paperwork. Other than that they seem to be doing well.

This is a very nice place. my Mom has a very lovely 2 room apartment and she is happy with it, and with the people. The staff are all friendly, and they're very responsive to her physical and care needs. They're very accommodating when it comes to family interactions as well! We had her birthday celebration here recently, and they were wonderful about getting the food we requested and having a space available for us to celebrate. And the food was very good! I've only had one issue with them so far, and that was that after Mom suffered a fall they did not have information on hand about which hospital she should go to. My brother was first on the contact list and they were unable to reach him, but never tried me. Eventually Mom called me and I was able to give them the info, but I felt it was something they should have had on hand in the first place.

Good meals, housekeeping, activities, laundry, services, grounds, and friends.

We chose Ventura Hills because they were able to provide us with the exact number we would be paying, the overall appearance of the facility (it is in a very pretty area), it is a smaller community so 1 on 1 care is better, they really treat them like family here. The room sizes here are bigger than what she came from and it is adequate for her needs. The best part about the community so far has been the location, it is very close to us and it is just such a pleasing environment. All of the residents seem very happy here and we are impressed with Ventura Hills. It is also such a safe place for my mom during COVID because I see how they do everything and I do not have to worry.

This community has been a good fit for my mom. She is really adapting and everyone has been very friendly and helpful. I picked this community because the price was in our ball park and more great reasons. I had a chance to talk with the residents and they liked the place and they felt they got the attention they needed from staff. The chef is great. She gives an amazing menu daily with great variety to pick from. I also like how the assistant activities director always invites my mom to activities that are happening and my mom loves some specific games.

Jeremy Fontenot is outstanding at guiding families through the process of touring, checking in and moving into their apartments. Jeremy and his staff worked diligently to get my aunt transferred from another facility and settled in--even on a Saturday when most weekday staff is not there. My aunt is happy and secure in a very welcoming environment. I would readily recommend Brookdale Castle Hills to anyone!

The place feels more like a home than a nursing facility. There are even dogs at the residence which make it feel like a home. It is staffed well and the food is prepared on site. Very helpful staff and the owner is very knowledgeable, being an RN.

This is a Kincare home and we almost chose this one. The only reason we didn't is my mother-in-law wouldn't have had a private room. She is a very private person and that would have made her uncomfortable. This woman is the only one who had her inspections posted right when you walk in the door. Everything is right out there. You can see the kitchen where they cook everything and there were only 15 or 17 people in the whole facility which is great! They had some private and semi private rooms so if anything happens with the place we chose for my mother-in-law we will difinitely go back here and see if there is anything available. They looked to be a really good facility.

It is now named Gemstone and I would give it a 4+ for those wanting a smaller home environment for residents that have limited mobility. If one needs space to walk there is limited room for this. My husband died a year ago shortly after he moved in. I have recommended this place to several neighbors and one is currently living there.

We were only here for about a month. It was a great facility. The people were all very friendly and accommodating. They were one of the more reasonably priced places for what you got. In our case it did get confusing as to how much dementia she really had in order to be in the assisted living vs memory care, that was the only reason I gave it a 4 overall. They assessed her as assisted living but once we moved in they wanted to move her over to memory care. I would recommend The Gardens of Castle Hills to others.

Everything is very good.

Food is average. Overall good. Good employees.

I am happy here in this community.

The facility is excellent. The people are really friendly and very helpful. We couldn't ask for anything better.

Very nice staff and very pretty decor. Dining room is lovely, lots of fun.

Really liked this also, staff were nice and spike to a resident who loves it. The only thing that it is further from family.