Gardant Management Solutions

The first week was a rough one. Between moving in my loved one and the filthy condition of her apartment upon first arrival, it wasn’t the smoothest transition. The situation was never rectified and we did not receive support from management, however the nurses on the floor and front desk staff are exceptionally kind, friendly and do an amazing job. The activities and marketing directors are awesome. At this time my loved one has settled in and seems to be enjoying herself but it was an extremely rough start that could’ve been avoided or immediately rectified, but wasn’t.

[name removed] needed far more assistance than Gull Creek was capable of delivering. She was assessed, but she needed assistance in eating, dressing, she was incontinent, and always anxious. On several occasions, I found her asleep in the chair in the hallway, or needing changing. The staff was caring, but the evening staff seemed young and inattentive. My wife was there for less than 2 months. She fell 3 times in 24 hours and I was not informed. She then Went to hospice and passed away less than 2 weeks later.

Scale 1-5 Prepared by Chief N/A Meals- daily specials quality 2 Meals- daily specials taste 3 Meals- Anytime menu options 2 Cleanliness of rooms- 1 housekeeper) or 120 rooms 2 Cleanliness of common areas 4 Staff friendlyness 3 Assisted baths 2x week only 2 Wheelchair assistance 2 Pet care in emergency s N/A 0 None available residents 0 responsibility to get outside help. Activities- indoor not enough 3 Assistance for all residents *Activities not geared towards healthy individuals Outdoors - only 1 bus for 12 2 Including 2 wheelchair Laundry assistance 1x week 4 Locked entrances 24 hours 1 Not all locked appropriately as 2 Stated *I'd suggest people inquiring should make a few trips including a pop in for a look around. Whether you live there or are thinking of putting a loved one there. * The hallways in pm reek of marijuana.

For the most part I like the caregivers and nurses. I don't like that they increase the care level but still won't provide a 2 person assist.

Yes, it takes them a while to answer the buzzer when people aren't in the front to open the door to get into the facility. This after 8:00pm. I think they get notified via pager or something like that. That could be improved. But this has happened to me before 8:00pm where no one is at the front desk and I stood there 15-30 minutes waiting for someone to buzz me in. This happens when I try to call my dad and can't hear his phone because he's watching a blaring television because he lost most of his hearing. I try to make sure my dad knows I'm stop by and to meet me at the door so I'm not waiting. I think Covid hurt facilities like this where it's hard to find people to stay at a job like this to work the front desk. So I understand there situation. From what I've seen it is a good place.

What they could improve on would be communication with guardians and follow-up on promises made to adjust care plan.

There are some areas of improvements, but the staff members are friendly

Overall, I would rate the experience with Gull Creek as neutral. We moved them out two months ago because of costs and quality of care. They moved to Florida because of the lack of choices of other facilities nearby, and Florida offered much better quality facilities and care for several thousands of dollars per month less.

We did not have much of a choice where to put dad o did not like heritage from day one but the staff was great. Every one is very friendly even the residents. The facility is clean but very old wallpaper coming off the walls dirty carpeting dinning room is always cleaned not very welcome when you walk in the building. I never ate the food but dad says it's good not as good as [facility name removed]. Dad seems to be happy with the nurses they do come on time and if my dad needs something they do not take long to ask what he needs I spoke to two of the nurses they were very. They seem to have a lot of activities and do take the residents out shopping and going to other places my dad does not participate which is sad. I think they charge to much for what you get and the prices recently went up.

The reason we gave the overall experience a 3 is due to responsive office staff. The building is older and some of the apartments are in need of refurbishing. The nurses lack sense of urgency at times. The dining room is more like a restaurant with a menu given to each resident to order. Also dining room staff gets to know each person and are very friendly and welcoming. They struggle with finding people to drive the bus or run the theater. So a lot of activities are canceled. Overall good value for the cost.

Paperwork is what they care about. Anything they can bill Medicare for they will. They send residents to the hospital instead of tending to them, for everything including a cold. The food is poor, hard for residents to chew, under and over cooked. The quality has gone down drastically in past 15 months. Serving sizes are very small. Breakfast is pretty much non existent except for oatmeal and pastries except for Sundays. Every holiday dinner is a sandwich, chips and cookies. Just sad! In 24 months prices have gone up from [name removed] to [name removed] , they have taken away phone and cable services. If meals would be the quality they were in the beginning price increase wouldn't hurt so much. Service has declined, food is poor and prices have risen. The activities are plentiful and many things to keep busy with.

We left Heritage Woods a few months ago. My Mom was not happy there. The food needs to be improved on in a big way. The nurse wasn't very easy to deal with and they missed her medications on multiple occasions. My mom rarely left her room and became very depressed. [name removed] at the front desk is amazing!!

The price is the best thing. The least is that they are disorganized. Management is not doing their jobs. Never met the director.

Experience with Memory care(4 )is better than Assisted Living(2). Some of the staff is a 10 and a few are a 3. The administration is the least friendly after you are a resident. We had medication issues and the lack of honesty is those issues. There was sometimes a lack of responsiveness to aid the wheel chair bound resident. Recently there has been a short staff situations. And there is in general a poor response to questions that I've needed answered. My mother enjoys the food because it is bland. They do a very nice job with the diversity of types of residents who are at. If you added up the fours and even a five you might not understand the 3 for overall, quality of care has been lacking and those issues have outnumbered the few good staff

Overall I guess it depends they seem to gotten better since she has been there. My wife's cognitive abilities have gotten worse but that was the main reason for her being there. Cleanliness seems okay. They appear to doing a good job. The staff is friendly and helpful for any questions I have regarding her care. The Meals are okay but my wife is a bit picky about food. They seem to try and help her as best as they can. I think they need more aides but that is my opinion. Activities for majority of the population seen fine but my wife doesn't want to go to them because some require a little participation that she can't do. I think it is in line with other options in the area so it is what it is.

Our family had an in person tour with Carriage Court and it was very clean and quite, but the rooms were too small and didn't feel like an apartment. Definitely too small for 2 people and no separation for the bedrooms.

Not enough help. Cleaning their own place and mostly cold water and mediocre food variety. They need help. We picked this community because my loved one liked it.

Overall the facility is nice. The Activities Coordinator is amazing! She makes the place better. The housekeeping isn't great and they are not willing to help when it's not your cleaning day. The food isn't great and they make you think that you can order off of a menu if you don't want the specials. Not really true. Very limited fresh food (fruit) and not good at supporting any special diets or restrictions. I'm sure all of these places are struggling with staffing and quality staff, but I feel it has declined and prices only increase when I think others in the area may be more worth the high cost.

They moved a pool table into the community room. Most residents are in wheel chairs or use a can. They can not play pool. Now we have no place to play bingo, the price is right, exercise, crafts, music. Its been taken over by the pool table. It was stunning when it was first built but now all the furniture is put in other areas and it is a mess. Activity each day is vital to our health but now we have a giant pool table

We toured with Cedar Grove and the sales lady [name removed] is outstanding, but she needs a better product to sell. It was old and depressing. It was more money than [facility name removed] and dad would have had no bathroom in his room.