Five Star Senior Living

My loved one's care is being met and we are pleased that the medical needs are consistent for my loved one. The staff are wonderful to work with. There is bingo almost everyday for the residents, along with other activities for them to participate in. The meals are served three times a day to the residents, and they are able to meet dietary restrictions when needed.

Our family had an in person tour and it was definitely a decent tour experience, the food was great and the staff were very welcoming. It was a little farther away then what we were wanting but it was very clean and nice.

Overall we really like the Stratford Court, we really like the staff members and the freedom to come and go as we please. Based on our experience we would recommend this community to other families .

We had a very good, warm, caring experience. The medical care was super. They did a good job checking in on my loved one. I felt very fortunate having them watch over him at the end. It seemed like he had around-the-clock care that he needed. It was a very clean and very friendly environment. They had a nice courtyard for people to go outside and sit. And the activities director was super. I had absolutely no complaints.

We had a great tour of Meadowmere Oak Creek and thought it was a lovely place. All the places we toured were about the same - great amenities, clean, beautiful, really nice. This one was just less affordable for our family.

Forest Heights covers all areas of need and they're willing to accommodate you in every which way possible. They meet your needs of what you're looking for, as far as finding a good place for mom. The sales person was the one mostly involved with me and she was great! They went on and beyond what they'd normally do for my mom because she was a bit difficult to get in and was being transferred from a different facility. They all try to help; if one cant, the other will. They're there to help you. Everything was great, and I got my mom in as quickly as I could. My mom was living at another place that was more expensive per month. They were very high tech and my mom really got into cooking. They had someone there everyday who would bake cookies with them, and so forth. At Forest Heights they don't do that, so I think the activity level could be brought up. I know they go on outings, but I'm unsure if Covid put a damper on things. I would like a little more outside events, but I know with memory care you have to be very careful. My moms is a very active person and I'm grateful that they allowed her dog, which isn't really common in memory care.

The nursing staff there is so loving. They do all they can to make the residents feel like their own family. I always see the Nurse helping out doing whatever her staff needs she really cares for her people there. I walked in on her getting mom dressed while singing to her wow.

This facility is excellent! They are on top of everything and overall it's very clean. It even smells clean. Mom and other residents complain about the quality of the food. It looks ok to me, but they say it doesn't taste great. I haven't tried it myself, so I don't know for sure. Communication with the family is excellent, questions are immediately answered. They offer a variety of daily activities. Housekeeping does a deep clean weekly and collects trash daily. They also come in between to clean, if needed. They've remodeled and redone the cabinets and countertops. I would definitely recommend them to friends and family!

They have great activities and excellent service in the dining room my apartment is kept clean ,staff are wonderful and pleasant and easy to talk to. The bus driver very happy and full of energy and ready to help anyone.

Their main meal is lunch, which is fine. For dinner, the choices are sandwiches, burgers hot dogs, and soups. Sandwiches are not appropriate when you need a low salt diet. Cheese and processed meat for burgers and hotdogs doesn't work for me. They used to have two entrée choices for lunch, but now they have one. I understand everyone has to make cuts and that you can always have a burger or hotdog, but that's not a choice for a low-salt diet. It was a tough change for my loved one. He tries to watch his salt and he's not a picky eater, but he has to be careful of what he eats because of his health. If they make something with creamed soup, that's worse than the processed meats in terms of salt. They used to have a chef salad, but now they only have veggie salad that comes with a slice of cucumber, tomato, and a sprinkle of cheese. I'm not happy with the dietary choices and the food cuts. The activities director is leaving and no one else is hired, so I'm unsure of what they're going to do. The effort, availability and what they offer is good, but participation is poor - which I can't blame on the staff because the residents here live a sedentary life. My loved one's brain is at 110% and no one who wants to play cards or games with him. His vapid plays checkers and other games with him, so he does get some activities in addition to me taking him out twice a week. They do offer an exercise program, which seems to have decent participation. It takes place between breakfast and lunch and it's not always run by the activities director, it's sometimes run by the house secretary. It's nice that they have a light weight exercise class that is appropriate for seniors. It's nice that they have that available and that it also has good participation. They have a church service once a week as well, and my loved one likes that. I'll reserve the rest of my opinions for their next activities director and what they will bring. My loved one needs assistance with minor care services, like putting on his socks. Sometimes he waits a while to receive assistance with that because of short staffing. Everyone is short staffed, but the staff we work with are very caring, and very professional. I love the staff and so does my loved one. They do care and they mean well. They try hard with the number of staff they do have available and overall they do well. In regards to billing: I know that they've just switched to electric billing, and they tell me the bill will be taken out of his checking account between the 1st and 5th of the month. He moved in several months ago and that's happened maybe one time. Oftentimes, it's two bills in a row and the second bill hasn't been taken out. When it is taken out, it happens way after the 1st of the month, like a couple weeks in. If they would take it out between the 1st and the 5th, it would be a lot easier for his spending. She will not allow me to speak with billing department, she says she has to speak with them. Although it's electronic, there has to be a better way because it's not working the way she's doing it. Right now he's on his second bill, and it still hasn't been taken out yet. I'm unsure of why something that is an electronic setup, is not being taken out on time; it's frustrating. I should not have to write out a bill every month, which is why we setup the electronic payment. The billing is very disappointing in that regard.

Morningside has exceeded in every area they provide. Their. 24 Hr. service 7 days a week ensures your loved ones' get the attention and care they need. Their recent provided trips to Walmart is a blessing for tenants to get out, do some shopping and get the feel that they are independent. .

Our grandmother is just 2 weeks in and settling into her new community and she’s made more friends at Calusa Harbour than I did in my 4 years of college. We are so ecstatic to see her thriving and excited about this new chapter. Also a big shoutout to maintenance for making sure her tv was set up for her first night stay.

We had a very positive experience with The Haven and The Laurels. The food was good here as well. I would recommend you check the community out for your loved one. The staff communication with the family was very good. There were three meals a day served and the resident had choices to choose from. The community is able to work with dietary restrictions. They were able to provide medication management, dressing, bathing assistance, and hygiene care.

When I went in there with my husband, they were going through a transition. They had a lot of places with new people in there and I didn't interact with them. Overall, I had a fine experience with Carriage House. This was a much better place than our previous community. The previous place insisted that my husband stay in their memory care unit, and he didn't belong in memory care. He was locked in, and the people who took care of him, a few of them were nice. The woman who was in charge was also in charge of assisted living and it was more than she could handle. We moved him to Carriage House; they evaluated him and they put him in assisted living. He had such a nice place, and they provided better care services.

We have been here three months and we made the right decision moving here. Amazing how genuinely friendly residents and staff are. Within two days, the dining room and maintenance staffs knew our names. On a scale of 1 to 10, Coral Oaks is at least a 25. No more yard work, cleaning windows, paying a mortgage, etc.. More time to relax and enjoy new friends. I was hesitant moving here due to leaving other things I enjoyed, gardening, etc. But now I have new things to learn and enjoy. We feel we are staying at Downton Abbey.

I really liked Tuscany Villas in Naples a lot, this was actually my favorite facility out of all of the ones we looked at. I absolutely loved the layout as well as all of the staff that we met with. My loved one did not like the carpets in the rooms, she said they were older and not as updated. If it were up to me this would have been my first choice.

Morningside of Charlottesville has been an absolutely outstanding selection for our loved one. Everything has been a smooth transition, the staff are amazing.

We liked the community. There was no availability for my loved one at the time.

We toured Jefferson Manor; it was more of an apartment building and not so much a community. Granted, we toured as the pandemic was starting to ease, but they were still insistent that no one come out of their rooms. It just didn't seem as inviting.

Staff is wonderful. Right after she moved in, they started a major renovation that we were not made aware of prior to it starting. Had we known, it could have effected our decision, but everything worked out fine. They have plenty of activities, which we love and is one of the best things about the facility. Dining is good. Overall, I've heard no complaints at all from my mother in law about the facility. She is very happy there.