Five Star Senior Living

So far everything has gone well. My mom has been there 7 weeks and seems to be adjusting better than at first. Everyone has been very friendly and the location is great!

Staff all seem very positive and personable like a family group. They're very easy to talk to and responsive to questions. I would recommend Hardens of Bellaire to others.

My dad was somewhat incontinent when he arrived...mostly urine. There were not enough staff to check on him regularly, the hospice nurse suggested that someone check on him once every 2 hours to make sure he was dry and or change him. They said they didn't have the staff to do that. I was going up there 4 hours in the morning from 7:30-11:30, then coming back up at 5:30-8:30 in the evening. I was bringing his wash home every day and except on Thursdays that was the day they washed. But he always had so much wash because he wasn't being changed often enough. The skin started chafing and it took several different creams to find one that worked. It became uncomfortable for him to sit. This is when we knew we needed to move him. He was at Gateway from [date removed] to [date removed]. The food was always hard for people to cut and chew...they need softer food, often it was individual chicken breast that was dry, they couldn't cut it, they couldn't chew it. Often was left on the plate, frustrating for them very wasteful.

It was a within my dads monthly income and he went and felt it was a good fit. We also looked at their sister community Palms at Ft. Myers. I thought that was nicer but he picked Calusa so we went with that.

From the first time I visited 5 ?? they showed genuine compassion and care giving. The first visit they went out of there to say we are a family, and every single action since then has affirmed this statement. Most importantly my mom loves her home and the community of people inside that building.

It is a small and friendly community which provides a plethora of services not only for independent living but for those who need assistance. There is a host of activities to keep the body and mind engaged. On site there is also a rehabilitation department for those requiring assistance with mobility. They provide three meals a day either in the dining room or in your unit. They are also sensitive to special dietary needs. Weekly house keeping and linen change is one of the benefits of this facility. Maintenance goes out of their way to help with projects that you need to do. The front desk staff accounts for everyone everyday twice a day. There is transportation to doctors appointments during the week and to church on Sundays.

My loved one is a resident at The Forum at Tucson. Overall, I would recommend the facility to others.

I think the community members and staff are friendly. I enjoy the variety of options given for meals and dining given to the residents. Programming that accommodates to a variety of interests is appreciated.

As far as areas to improve on, I would say there was some major misinformation with pricing- I was given one price/amount that I was told was the total to be written on the check, and on move-in day was told that they forgot to add in the "$[removed] community fee".. after some back-and-forth, this fee was waived, but almost resulted in my parents not moving in at all. After the first few days, the dinners drastically went downhill, so much so, they started avoiding avoid the dinners all together. We were also told that there were to be hydration visits three times a day, and these barely existed once a day. Also, there didn't seem to be any verbal reminders or motivation to get them to partake in any of the activities. It seemed as if they had no idea they were happening. I wish the room would've been 100% ready for them but instead I had to track down a shower curtain, toilet paper, a working cable remote, and have the loose toilet seat tightened. My parents were also very turned off by the number of sick people walking around, coughing, which I don't think there's much the facility can do with that. On the upside, everyone was very friendly, accommodations and facilities were nice.

It is a great, affordable place, clean and staff are very nice. Highly recommend. I picked this place because it was in a good location and the best price. It also offered additional services if needed.

The staff members are friendly and helpful getting folks involved with activities Mom fell just 4 days after getting there has a surgery went 3 weeks rehab been back there for a week and they reduced the rent for days she was out which was great

We were very impressed with the overall appearance. The grounds are beautiful and the lobby is like a nice hotel. The rooms are bright and inviting. There is a large lounge when you first enter and a small bar area that always has coffee ready and fresh fruit flavored water. The room themselves are well laid out with ample room in the bathroom for movement with a walker or wheelchair. There is a small balcony that looks onto the grounds. My father has a studio with a pony wall that separates his bed from the main living area and it is quite adequate in size and layout. My father has not needed any of the levels of care, so I can’t really address that but I do know he’s receiving both PT and OT, and seems to like the therapists quite well. The staff are friendly, and maintenance has been great and responding to my father‘s needs in the room. Overall I have a very good impression of Granite Gate. Dad has been there two months now.

My loved one is currently a resident at The Gardens of Virginia Beach and things have been very good overall. I would probably recommend this facility to others, though it is a little bit costly.

I would recommend Calusa Harbour to others looking for retirement living.

It's a pretty good place to have a loved one live. The food is awful and they don't seem to care about that, but otherwise it's good. It was chosen because the person moving into it liked it the best, and they offered a veteran's discount.

Comments: Two staff members go above AND beyond. [name removed] and [name removed]. [name removed]is exceptional at her job! The facility and my Dads apartment are always very clean! She is detailed in her work! [name removed] is a caring soul. She is friendly and takes time out to help me getting my Dad off to his Dr appointments since I struggle with mobility issues myself. My Dad constantly complains about the food. He says the selections they have aren't appealing and they usually get his orders wrong. He also says they run out of things often. He is upset they raised his rent [fee removed]. I often feel he doesn't ask for more help from time to time thinking he will get more points on level of care and be charged even more per month.

Mom has been here over 1 year. We are very satisfied with everything at this facility.

They have been really good and [name removed] is loving living there. we just had some issues with them automatically taking the payment out every month. Facility is always very clean and they recently updated the inside [name removed] made it very easy to enroll [name removed] and has always been super helpful [name removed] loves the food there They were great about getting [name removed] involved from the very beginning and made the change a lot easier for her

My mother has had chronic intestinal issues since moving into the Laurels at the [date removed]. There were a few days where she said no one checked on her. The transition to medication management has been rocky due to staffing changes/shortages. Omnicare is handling the medication and they are currently giving her too high of a dosage of blood pressure medication because they are not allowed to cut a pill in half and the medication does not come in the 10mg dosage. I was the one who discovered this and am trying to work it out with Mom's external physician. My mother swears the new cook is putting sugar in everything, I ate with her one evening and while I felt the menu was a bit odd (stew beef with home fries, peppers and onions) I did not have any issue with the taste. My mother will not participate in the activities because they are all for "elderly" people (she is 88) but menu of the resident ms are in wheelchairs or use walkers

Overall experience: We have had a few bumps, but they are always striving to provide the best care. Cleanliness of the facility: Much cleaner than other facilities Quality of care: I do occasionally have to reiterate certain needs. Food: It has improved with new kitchen staff Activities: I feel they do not provide as much activities like a walking group or a men's group. Value for the money: They are priced very well for the care.