Five Star Senior Living

They need to pay more attention to each individual, sometimes they can get overlooked in the hustle and bustle. Communication between shifts, and staff could be a little better. The food is good. They were a little less expensive, than others.

Very warm and friendly. Would highly recommend. Older facility which adds to warmth

My parents have been living at Northwood Manor for about six months. I live quite far away, and my observations are based on visiting the facilities during two extended periods after my parents moved in, and twice to check it out before they moved in. The apartments are bright, airy, clean, and comfortable. The staff have been conscientious about maintenance issues such as fixing leaks, changing light bulbs, etc., and doing "extras" like hanging pictures. The staff have always been friendly and my parents commented on the fact that from the time my parents first arrived, they were greeted on a first name basis. What has pleased me in the interactions is that I have not observed the staff talking down to my parents or patronizing them. They have also gone out of their way to check on my parents and help them out in ways outside their normal duties (for example, helping clean snow and ice off the car). My parents have primarily used the following care services: 3 meals a day, bus service 2 days a week, cleaning, and laundry. The availability of the bus service for at least a couple of days of the week has been very helpful for doctor's appointments. When the appointments have resulted in missed meals, the staff has frequently provided meals out of hours in their room. As far as I can tell, the services have always been provided as promised. During the last six months, my parents have not complained about any service or any staff member. I can't really comment on the activities, as my parents have not been participating much.

It took only a short time for my mother to fit in at Forest Creek Commons because the staff took such an interest in her well being. They all knew her name and supplied her with wonderful care, kindness and even hugs. She now participates in several activities and calls FCC home. It is a great relief to me and my family that she is in such capable hands.

My mom has lived at Pacifica for five years. This was the best decision that we ever made. They keep her active and healthy. The staff are always friendly and helpful. I like the fact that they have LPNs and a RN there. We try to take her to our house for holidays, but she can't wait to get back to Pacifica. She even loves the food! We are very pleased that we chose Pacifica!

Summit place has been wonderful! From the people in marketing, to the people in billing, the CNA's, and the med techs. I love them all! I would reccommend them to anybody. They really cared about her. The room was wonderful. It was like a home. It was the best deal for the money. They had a chef with a chefs coat, he even made the pureed food taste and look good. He had incredible gormet type menus. I just can't say enough good things about them.

Our mom is thrilled to be living there. The rooms are well designed, and the building overall has a warm home-like feel to it. Lots of light, windows, and the building is well taken care of. The residents I met were very friendly and seemed eager to meet our mom. Pets are allowed, and our mom has a cat. No problem. The business and sales manager worked with us every step of the way. There were a few paperwork glitches, but none of any consequence. Both my sister and I live out of town, and we were anxious about moving mom. But she's happier now than ever. Keeps telling us how happy she is in her new apartment. The nursing staff is very attentive, and the meals are delicious. Our last experience with assisted living was a nightmare. As corny as this may sound, Forest Heights really does feel like home. I felt at ease the moment I first stepped through the front door. And my gut signaled this was the place for mom. My sister and I are both very pleased. Best kept secret in Winston-Salem.

Everyone at Huntington place is very friendly and helpful. They are interested in the happiness and well being of their residents. They are very professional in all aspects of their services. We are delighted that mom is at Huntington place where she is happy and we know she is not alone and is being well taken care of.

They have everything you need there. If you need an assistant or to go to the doctor. The drugstore is right next door. The food is very good. Once I understood the difference between assisted and independent living, I realized they are so much more affordable. Overall you really need to understand the difference between the two.

A good experience all around

They've been wonderful, there hasn't been a single thing I can think to complain about but suppose their portions for meals could be a bit bigger for guests! Finding this place has really been a blessing. Everyone we've spoken with, from the aides to the director, have been very friendly! I like that it is all one building, as a few of the communities we looked at had outside portions that would have made getting around difficult for my loved one.Thank you Mandy and staff for making the decision so much easier.

I can't say enough wonderful things about The Forum. I called A Place for Mom and our Senior Living Advisor was outstanding. She emailed me a list of facilities to check out based on our criteria and was very responsive to any questions or follow-up emails. We moved my parents to The Forum from another facility in Dallas. The Forum has the ability to accommodate my mother, who requires Assisted Living and my father, who requires Skilled Nursing (in wheelchair). The activity calendar includes: outings to the symphony, museum, Target, Wal-mart, Blackout Casino Night, HH (if you drink), chair exercises 6 days a week, Bible study, Arts and Crafts, Yoga, NP Mall shopping trips every Saturday, Current Events and more! The Forum allocates most of their resources toward their nursing staff and assistants and the result is true success. The doctor is careful not to over medicate and respects the residents requests (our preference is "less is more"). It is a positive and caring environment and I am so thankful that my parents are now at The Forum. My parents quality of life has improved dramatically. We can all rest assured that they are well taken care of, not be over-medicated and will have no shortage of activities.

It was a wonderful place. I thought the food was excellent, they have a chef. It's beautiful. The staff was very friendly, you can tell they care. If you go and look at it you will know it's a great place.

This is an option I've been looking into for a loved one. I really like what I have seen of this one. It is a very nice looking facility, and the staff have been very friendly and professional. It seems to provide better care than her current facility, and at a lower price.

We chose it because of the presentation. It was a nice place. She just wasn't ready for this type of living. It was clean and the people were friendly. They had activities if she had chosen to participate, but she just wasn't partaking in the opportunities to join in.

The food is a four, it's very good. When we went in to investigate the community, the staff was so informative and friendly and it felt like a family. She immediately felt like she could belong to a community and that this was a place she really belonged. It was beautiful and all the extra little things they do is just over the top and so much attention to detail. They had so much to offer.

I'm very pleased with it. The only issue that I had at the begining, has gotten a little better because I know what to look for, and what questions to ask. Sometimes the right hand and left hand don't always know what they are doing, but they do catch up eventually. Communication from one shift to another sometimes isn't the best. They try very hard to get him involved, and are adding new activities that he might like. The activities director is open to anything and has been very helpful. Gayle is a phenomenal activities director! He's been complaining lately that there isn't much of a choice for meals. It would be nice if they could make it a little easier for families to pay for meals with the residents, either being able to pay onsite with cash instead of a check, or maybe if we could buy a card with 10 - 15 meals prepaid for that they could stamp or something. He does supply his own sheets and towels here. We chose this over others we saw because of the outside looks of it, and because the residents were very friendly and looked alive. They have a courtyard area in the back that is good for walking with benches every so often for resting, and is gated. It is also an independent living community, on the second floor if you can take care of your own meds and don't need assistance you can be there for about a thousand dollars less.

Our family has been very pleased with our Mom's care; she is receiving excellent care. Everyone at Morningside is very friendly and courteous, and they care about Mom. They respond to every need , the meals are excellent,the facility is very clean, and the residents always look tidy and clean.

My mom is really enjoying her move to Heartlands. The staff is friendly and caring, the food is great, and the apartment is very nice. The size of this senior housing development is perfect! It was really a great move for her.

My mother lived at College View Manor for several months. The staff was courteous, respectful and went out of their way to assist Mom. I recommend this facility to anyone making this transition in life.