Experience Senior Living

The employees are the most caring people I've ever met. Yes, I would recommend this community to other families.

Beautiful atmosphere...upbeat staff, very friendly and helpful. Very pleasant and homey facility. Rooms are good size with kitchenette, living area and bedroom and bath. In room laundry as well. Spacious but not overwhelming. Activities are frequent and varied...focus on socializing, cooking, outings to nearby locations, singing, church services, movies, games, crafts and much more. There are scheduled events designed for family participation as well.

I can honestly rate all of them as a five. The value for the money is a tricky question because I do understand that all assisted living facilities in this area seem to be very expensive and his bill can be around $[fee removed] a month with the extra things that he needs on top of the normal monthly cost. But we feel that it is worth it for the level of consistently excellent care and professionalism that we have experienced there! And they are incredibly welcoming to guests. We live only a few miles away and pop in all the time, and they are friendly and welcoming and inviting in the cafeteria and everything!

The administrative staff was wonderful! Answered all my questions and made my decision to take her there a good decision. They were so concerned for her and her passing in her sleep was devastating to them. I would recommend Heritage Crossing to anyone.

We love coming here to visit our friend. We are always welcome by everyone. We love to come and have breakfast with our friend as not only is it an awesome breakfast by we get to have a wonderful time with out friend.

Best breakfast in palm coast. Enjoy all the programs. Staff welcoming and friendly.

Amazing staff and amazing environment. Residents are taken care of amazingly and carefully. It's just such a welcoming environment and the staff is so caring. Would recommend to anyone and everyone. Blessed

The building is immaculate! The staff are amazing, the place is clean. The supervisor is very hands on and is in the know for everything. I would recommend everyone to come here! It feels like we’re doing something new everyday, like little events or live music. It’s amazing! ??

I like working with the staff here everyone comes together with no problems and help other without no problem.

Great tour today at this wonderful community. Got to meet a few residents who say the love being home at Sancerre. I can’t wait for my mother to be a part of this community. Residents are happy and the building is beautiful

Had a wonderful tour with [name removed] the sales and Marketing everyone was so nice even the ED and the maintenance guy everyone was great friendly, polite, caring for residents nice place in appearance and a friendly friendly atmosphere

I love this place! I am looking for a place for my grandmother.. Came across this place, and absolutely loved it! Great atmosphere, friendly staff and awesome residents! Come check them out! It's well worth your time..

I came in to visit my Grandma here and had an amazing meal! The stuffed grouper was amazing and the serving staff was super friendly and responsive. They really seemed to know my Grandma and she's only been there for a couple of months. Everything looked so nice and everybody was kind. It just felt like a really good place! Thanks for being so great for my Grandma!

My overall impression of this place is that it is a beautiful clean and has a friendly atmosphere. The staff is are highly engaged with the client and lead in leading activities and ensuring everyone is having fun while they participate.

Sancerre is a beautiful community with welcoming staff. It is clear that staff from all teams greatly care about the residents under their roof and build strong bonds with them. The rooms are spacious and beautiful and the community is near many great stores and conveniences. The common areas are expertly decorated but still feel like home!

Meals - initially dining options were 5 but there have been some days without chef so this week meal options declined Activities 5 trips to Hartville and to see Christmas lights. Mom likes the weekly movies/church/bingo plus the art activities. Our transition for mom happened so fast and heritage really did a great job getting mom acclimated to her new home

My sister lives at this assisted living facility and she's been so much happier living amongst other people her age compared to when we was at home alone. After her husband passed away, she didnt want to do much and wasn't eating - now that shes at sancerre, shes always busy and the community has amazing chefs and the food is actually really good. She doesnt have to do much and i'm very jealous of that. Ive come to visit, go to different events, and celebrate some holidays with her over the past year and the place is just fabulous.

We love her being there and they have been very kind to her. We are moving her to [facility name removed] in December for Medicaid purposes and it is 15 minutes closer. The activities they have for the residents are outstanding!!! They offer so much and the staff is very friendly. They have several options of room sizes. My mom shared a room but there was a partial wall that gave each resident privacy but yet a roommate for companionship

They are good, kind people here. Glad we found them. Thanks for a place for mom for helping us find the right fit. [name removed] is still adjusting to memory care but everyday he gets more and more comfortable with it. One of us visits often.

This place is just great! I've been there several times, and everybody always seems happy and engaged! The leadership of the community is sharp and the staff members are all so very helpful and kind. It's a beautiful community with a lot of love and care.