Experience Senior Living

It’s a bit of a leap of faith to choose a brand new facility. The AL side had nice size apartments. We did a lunch there and the food was tasty and the chef was receptive to comments! We hope the activities are good- we did meet the director for that. The Memory Care side is also well-appointed and seems to really cater to those specific needs. [name removed] anticipates that need bas d on her siblings, so,that part played a role in her decision making too.

She was there in December and I thought it was nice that they had people coming in to play music on the piano. Their person nurses there that I thought were beyond fantastic. I felt like night there was a little bit of a staffing issue as there were some folks there who were very needy, including my mom. Mom had a private room and that worked out well. It was a little odd having people coming in and out of her room. Not much can be done about that, but I can see where that could be concerning to an elderly person. I imagine that facility is like other facilities when it comes to the door locked, and the staffing issue at night. Ideally, you would hope people sleep at night but with the clientele, there's a lot of people up shuffling around at night

The staff who worked w the patients were wonderful. They were loving and caring. The facility is really nice and cozy. They do a great job decorating for the holidays and making it look homey. The reason I gave a 3 for cleanliness is bc there was always a smell especially down the halls were residence lived. But the facility itself was clean, and the community spaces were clean. The facility went thru several chefs while my parents were there. The food was one of the biggest complaints. It was bland and not a great variety. The last chef they had before my parents left did a great job. We were told he was fired. There was also constant turn over w the admin staff. The billing was inconsistent and not responsive To my sister who paid their bills. The entire admin staff has turned over in the 8 months my parents were there

Just in case you are looking to place a client in their Memory Care, I would urge to rethink it. The memory care is total chaos...too many residents with little staff to handle them. based on the care and the top level admin staff I wouldn't give a penny of my money to that place

The facility in general is very nice and well kept. I will say I think the rooms in the memory care could be cleaned more often. The staff is very friendly, but you do need to talk with them to go over exactly what you're wanting from them when it comes to the care of your family member. It took a few months of going back and forth with the staff before we were content on the care my grandpa was receiving. They also do a great job of posting on their Facebook page showing the activities and different things they do and I often see my grandpa on there exercising or doing creative stuff and that's really nice to see.

The senior staff are kind and helpful but they struggle to staff up properly. They have job fairs often and seem short handed often.

They don't have their act together. Much newer and modern. Also very quiet.

Most of my interaction with the facility was in the front end and with the hospice nurse. My mom only was there for two weeks before she passed. We picked the place because the memory care unit served our needs. The place was nice looking, clean and bright (in the memory care unit) and my dad was pleased with the place. He wasn't staying there with her since he is still independent.

Overall mom is happy and comfortable at Sancerre. The negatives are staffing issues and long wait times for dining service. Mom and her friends do complain frequently about dining menu too. Not geared to older palate at times.

Just be aware of the pricing and keep on them if you need all that they are charging for. It a great place and many activities during the week. Cost - does not seem to match. Keep raising price and when service not needed the want to keep charging . Food - here only few complaints. Seems chicken and pork chops always over cooked. They do run out of desert and other foods and patients don't always get the special or desert. Most everyone that works there are friendly nice and know what they are doing.

A lot of information I have is second hand from my sister who lives in Anderson. She talks about how friendly and helpful they are but also complains about the lack of follow through with taking care of the items I mentioned before. They've had numerous changes in leadership and each time there have been many changes. Not to say that they are bad changes but Mom is at a place where any changes are bad. My sister also commented on how poor the food is and often brings meals in from outside. We have had a few problems with medication. They seem to have her pretty sedated. My son is a pharmacist and says there is no danger but when I've been to visit she can't stay awake.

He only stayed 3 months and two changes at director. The other issue is contract labor. They are not attentive and just there to collect a pay check.Too much change in management.

The food is pretty good nice options and love that they can have a choice of pop. The actives are a nice change from the normal bingo actives you have everywhere else. The care partners and staff are amazing. So are the front desk ladies always super helpful. The kitchen staff is decent. Although their new administer is very questionable who I haven't been a big fan of. But the DON [name removed] has always been a pleasure to talk to.

There was a large staff turnover recently. New staff does not know residents and are not as compassionate. They need to spend more time with the residents to make sure they're getting the nourishment they need. An example is, there was a blind lady there for the past couple weeks. Since she is blind she falls asleep very frequently. They would put the plate in front of her hand her the spoon and walk away. I feel that they should check on her throughout the meal to make sure she's awake and eating. When pretty much everyone else was done she had only taken two or three bites. They took her plate away and handed her her dessert. Leftover food from breakfast is still on the floor at supper time. For two weeks in a row, they were served a bunch of noodles with a little bit of chicken stirred in. No vegetables. They are not getting balanced meals. I think that the good meals are on the other side of the facility, because those residents will know what they're eating and will remember. I feel the crafts should be more stimulating. They do a lot of coloring. They only do a special craft for a holiday. I have only seen two special crafts since she's been there. Communication is poor. I have received three calls since she's been there. One was for a fall. The other two made me run to the facility, which was not needed. When I got there they didn't know why they called me and I didn't need to show up. Depending on which staff member you talked to, depends on what you have to provide versus what they provide. Example toilet tissue. They let her run out when they told me they provide it.

The turnover rate since July 2023 is astronomical . The director the business office the head nurse almost every nurse and they had staffing agency people working to fill in . None of them. Knowing none of the memory care people. Activities on the memory care side was non existent mom participated in 3 crafts in 8 months. Morning exercises M-F and they had a lot of music brought in and the assisted living side has happy hour. And a lot of activities. No dietary restrictions were remembered it was just no caffeine. But without staff she was frequently given caffeine . Hair washing that was stated at bath time rarely happened sometimes 2 months and the beauty shop charges 35$ just to wash hair . The grace at home dr quit and they had a fill in person who communicated with the staffing agency who knew nothing . Instead of calling me as requested. Even the memory care director quit . Everyone but maintenance and housekeeping and the craft activity people quit . So many things missing/ taken the saddest thing was a baby doll given at Christmas gone by that evening before 5 pm her shower chair was taken twice still missing along with a lot of her belongings. Teddy bear from hospital , blankets , shower chair shirt from Hawaii I bought her . I had 2 full sets of others clothing stuffed in her closet to sort through. Moving day was the worst . After 3 hours without help only grief about her missing things . I was followed to my car to be harrased .

While the staff has been polite especially the front desk and some others, we are disappointed that we cannot get our calls returned. We live 12 hours away from Sancerre at Palm Coast and we rely on phone calls for questions regarding the health and welfare or our loved one. We have called for information following falling incidents and other inquires and have not received a call back. The phone is rarely answered except during the day when there is someone at the front desk. The nurse is rarely available to take a call. We have also been disappointed in the meals. The last time we visited, our loved one received a cold tuna sandwich with a small amount of broken potato chips for supper. One time the staff was loudly arguing with each other over duties in front of the residents and guests. It seems that there may be a shortage of trained staff that know how to deal with memory issues.

The biggest area for improvement would be with the aides - sometimes over 30 minutes late, call offs not covered, quality of care sub par.

My Mom has been happy at The Gallery for the most part. She loves the varied and plentiful activities, but the food leaves much to be desired. Mom reports that the food is mostly tasteless and the meats are impossible to chew. She also feels like they do not offer enough fresh fruit and vegetables. The staff was great when she first moved in but many of them left for more pay.

Our family had an in person tour with Sancerra at Orange City and the community came across as very resort like. It was just to much money and the person doing the tour shared a lot of personal information and got a little to much with religion so it just was not a great impression.

We toured with Walnut Crossing and the location just did not seem to be a good fit. They offered separate charges for services that are provided. We felt that there would be too much gray area when you are trying to budget a monthly fee and wanted something all inclusive.