Era Living

After a rough start, things are finally settling down. First, two-weeks were filled with inaccurate information. Once taken to management clarification was found on most items. Housekeeping eventually knocks my mother's door while she undressed from the waist down, she asked for him to give her a minute and was unheard. The male housekeeper was asked to leave after entering the room with his key and eventually did. Given that the start of this was not going well my mother was hoping to have dinner in her room but only receiving 50% of her meals. Once again after speaking to Food service manager corrections were made. Last but not least, we chose this place because we were advised it was pet-friendly and dogs could be walked in the courtyard. The dog was not with Mom for move in, when she tried to have the dog come home to her she was told they are not allowed.

Not impressive. Appears nice initially. The up front sales team excels. After that the staff is below average. After taking a week to evaluate my parent, they have taken over another week to give us back the $5000.00 deposit they cashed (even after repeated emails telling them we need the money). Here is the topper: The person evaluating our parent was borderline brash with us over the phone setting up the assessment BUT when she called to tell me our parent was declined- she was sickeningly sweet with so many compliments (BTW this time she was on speaker phone with her boss in the room). Disgusting and Not professional. This was not our first encounter with rudeness with this company. When our parent was discharged from the nursing rehab facility...the staff showed absolutely zero empathy or concern. I thought the assisted living part of this facility would be different. I was wrong. Empathy and customer service at ERA Living (the parent company) must not be a something they instill in their employees. I would look elsewhere.

We were very disappointed with this community. We had toured and interviewed them previously and were told one thing but once we were ready to actually conduct the move they would not do what they had stated they would. It seems like there is new staffing then those that we had previously spoken to. When we called and asked for an individual we had been speaking to previously they just stated he was no longer with them. We liked the community but when we were ready to move in were just disappointed we could not.

Sadly, I had one of the worst experiences of my life in the Ida Culver House Broadview. I attribute that to mainly one person who was instrumental in wreaking havoc regarding decisions about my dad. Their administrator [name removed] didn't listen to much I had to say about the problems dad was facing. One of their own staff people [name removed], told me that she "hated" the nursing home. She would come from the 3rd floor assisted Living and help out with dad. She was helpful to us when he was there but many others had turned their backs on us. [Name removed] told me you need to come here and spend the night to see what they do. They go into your loved ones room and turn on all the lights when they feel like it. They would tend to one resident and wake the other trying to sleep. Lights on all night. Sad! When I tried to address issues with some of the administrative staff they were loyal to their "master" [name removed]. I finally rec'd the documentation from the state with all of their "deficiencies" and they included several other residents in the nursing home besides dad. Naturally, I got him out of their but I don't want others to be ignored! After all the "care conferences" and meeting personnel for nutritional needs, I could not figure out how we ended up at square one. Dad lost 13 lbs from reduced nutrition. The state said to me, "these things didn't have to happen. when the daughter brought things to their attention, they didn't respond to the request."