Encore Communities

Don't let fancy shmancy decor fool you. This is NOT a good place to send your loved one if they are infirm or in need of lots of care. It's alright for the senior with a greater degree of independence, but this facility is not appropriately staffed for its level of acuity. This is a 48 bed facility with an average staffing ratio of 15:1 per CNA. There are never enough caregivers staffed to provide quality care to residents. If you're planning on spending an arm and a leg for care for mom or dad, consider somewhere else where there is actually enough personnel to assist them. Clearbrook Inn is owned by a for-profit corporation, and refuses to change their boarding designation from assisted living to long-term care because 1. Administration would be required by law to staff more CNA's 2. They don't want to let the Medicaid "riff raff" in. This place is all about appearances, but know that under the surface this facility is driven by business goals and not realistic quality care goals. Always ask about staffing ratios when seeking a long-term care facility for mom or dad.

My mother was a resident of The Ridge for 4 weeks. I met two caregivers who seemed genuinely kind, caring, compassionate and competent. Some caregivers were just there to do a job and I had the unpleasant experience of witnessing one hurting my mom while he changed her brief. He didn't care, he just wanted to get it done. The management staff is young and seems more focussed on their own well-being rather than that of the very vulnerable people who live there. Several times I did not get the courtesy of a reply to an email. In particular, the General Manager, [name removed] is far too uncaring and not nearly experienced enough to run a facility such as The Ridge. She seems full of her own self-importance. The staff managed to lose one of my mom's very personal and prized possessions - her purse - that she never went anywhere without. The staff would joke that the residents take things from other rooms. [name removed] gave us a lot of lip service about trying to find it and then shed a crocodil