Elderwood Administrative Services

My aunt and I visited this location. It was clean, friendly, rooms were very nice. My aunt liked the location and it's very affordable in assisted living terms. They have a van service for doctor's appointments, and will have services (like PT) come into the location as well. They also allow small pets as long as the resident can take care of them. All in all, a great facility and one that is on our definite list!

I liked that when we first visited this community they took us around and introduced us to the entire staff. They explained everything and helped walk me through what to expect. The staff are great with my brother in law. They are always there to help. The administrators are doing a good job. He loves the food and the community is very clean. He likes to play bingo and enjoys movie nights. I would recommend this community.

I had no problems during my respite stay here. If I wanted to move into a community, I would go back.

When there was an open room available they called me and she was able to move in right away. Now everything is going good for my mom. At first the transition was slow but now she plays bingo or participates in the other activities. The staff are very attentive to the residents and my mom's needs. It is nice that they have all the residents go to the dining room for the meals. The community has given us a break by caring for our mom.

We went this community because on the tour we got a personal and different feeling, we did not feel like it was all business. They are fantastic and great place for my dad. As far as what I am told, he is still settling in. He is meeting a couple people and the staff take him to medical appointments. He is coming around and it is the best for him.

This organization really seems like they have a great group of people working for them. They have really helped my mother get adjusted into her new living environment and made sure to keep in good contact with me since I live out of state. She has had no complaints about the food and seems to love the breakfast and lunch they serve the most. [Removed] does a great job with the activity program and my mom has started to participated in a few of them to keep busy throughout the week.

The tour was great and we really liked the community. The staff was helpful and very accommodating. We got to visit with some of the residents that were there. The only reason why we did not have mom come here was the price.

My mother loves the Brookdale Fairport. She is active in all of the activities such as exercise programs, arts and crafts, music, sing-alongs, and movies. The fact that the place is small is our favorite thing, it makes it very family like. I love how they rotate the same staff and they serve the meals themselves. The consistency with faces is comforting to the elderly. The place is kept very nice and clean. The meals are amazing, and the chef is awesome. He holds meetings with the residents and takes suggestions on what they want to eat. He also takes their old family recipes and makes them. I cannot say enough good things about this place.

This community is nice and very clean. I am not sure if he will participate in the activities . The food seems to be good and he is enjoying the meals. The staff is nice and friendly and patient. i would recommend this community for nice care for a love one.

My dad has been at Brookdale since May. He is settling in well. The staff are all wonderful and are good at getting him to participate in activities. One of the reasons we chose Brookdale was because of all the activities they offer. The food is good - we have had our whole family in to join dad for dinner multiple times and have never had an issue. Everyone is friendly from the manager to the receptionist. All the staff know whats going on with my dad and communicate well with us about his progress doing physical therapy. His mood has improved greatly since being at Brookdale. I think he was lonely before living at home but wouldnt admit. I would recommend this place to anyone.

The staff have been excellent and very helpful with my loved one. They have been attentive and quick to help with his needs. Overall I have no complaints and am satisfied with Elderwood Residence.

Mom is settling into this community. She likes the food and the staff are nice. We have good communication with the staff. The community is clean and they offer a variety of activities.

I loved this place I got a very warm feeling. It is all inclusive except for haircuts etc. The cost is reasonable. The staff is great

I'am doing good here at this community. It has worked out very well for me here, and I like it. It is a nice looking community, they do a good job with the cleanliness. The staff is great, they are very helpful and polite. There activities available for me when I'am ready to participate. I would say the quality of the food needs improvement. Everybody have been very friendly, I'am happy with my move here, and I would recommend it.

We wouldn't have been able to place our parents in an assisted living facility without all of the people that helped us through the process, which is considerable. I started at A PLACE FOR MOM and got some much needed advice. Maureen [Removed. was her name and she kept in touch with me on a regular basis through the process. I had to move my parents from two different locations so this was extremely difficult but with the help from Michelle and Kim at Elderwood, West Seneca, I was able to get them into an apartment there. They are adjusting very well it seems. We still have to deal with getting their house ready for sale but I think the process will be a lot easier than this was. I am just glad that they are settled and safe. Thank you to all who helped in the process.

In searching for a place my mother would like, decided to trust the reputation that Elderwood has earned and rightfully so.Everyone connected with this place made the transition for my mother easy as possible for her and most friendly and helpful along the way.They made a tough lifestyle change in my mothers life so much better for her.I wish to thank them all for their help and kindness. My mother is settling in nicely in her new home. Anyone having to consider this for a loved one needs to check out Fleetwood.

My brother is doing fine at this community. He enjoys playing bingo and he attends mass. He loves the food and they keep the community clean. The staff are attentive and there is good communication with them. I would recommend this community.

My mother is doing fine here at this community. I know she is safe and in good hands. It is a well-kept facility, they do a very good job with keeping everything nice and clean. They have a very good staff here. There are activities offered for her when she is ready to participate. The food is good, she is pleased with the meals. They are providing her with great care and I would recommend this community.

We toured this community while looking into care options for a loved one. I thought Brookdale Bassett Road seemed like a very nice place, overall! The staff is friendly, the facility was clean and nice looking, and I saw quite a few activities going on during my tours. They are definitely worth a look!

Brookdale Vestal East has done a great job, so far! I'd rate them 10 out of 5 if I could! The people here are so friendly and so caring, they're really aware of each resident and his or her needs. They're very good about keeping us updated on how our loved one is doing, the activities and games she's participating in, how she's been feeling. It's just a very nice place overall, we would recommend them highly!