Dynasty Healthcare Group, LLC

Security is a major concern, there was never any paperwork on file about my Mom, my Mom loves to sing and the activity director would not allow her to sing, many residents complained about the food. I will never recommend Ridgecrest to anyone!

If I could give a negative rating I definitely would. This place is truly atrocious on so many different levels. The safety aspect for it to be considered a secured memory care facility is a complete joke. There were multiple times I went to visit my loved one and I would not see a staff member in the lobby/open areas or upstairs in or around the nurses station. There were times I was in with my loved one for multiple hours and not one tech or nurse would walk by let alone come in and check one her like they were supposed to be doing since they were a fall risk memory care patient. There were many times that my loved one went multiple hours (5+) without their diaper being checked or let alone changed. Even though the state of Texas says they must be changed at minimum every 2 hours and more frequently if there is visible signs of an accident. There were multiple times my loved one was not offered/fed meals, and the meals they did feed they did not follow her agreed procedures in whic

This is not a place for you to leave your loved one. This facility is very short on staff. Staff is very unattentive to the residents there. They tend to leave residents in middle of hallway soiled all day. A very strong odor of urine reeks the halls. I've personally walked through the halls contenuiously hearing patient's cry for help while being completely ignored. I've noticed roaches crawling during mealtime. Again this place is horrible. Don't make the mistake of leaving someone you love in this place.