Dulaney Valley Assisted Living

They are not able to keep staff, every time I go it is someone new. My pastor has ben trying to go and every time she tries to go they deny her and tell her that she can only come Tuesdays and Thursdays which she is unable to do. My loved one has lost a significant amount of weight. He said he is unable to feed the food because of his false teeth. They were supposed to change his diet, but they have yet to do so. One of the aids who is supposed to be watching them, when I go visit she is just sitting in a chair sleeping, she does not help the residents when they need it. I have been in a lot of places and most of them are great and have a lot of activities going on, but there is no mental stimulation going on here. We have also been disappointed with the diaper service, it does not include wipes and is very expensive. If you choose this facility, I would tell you to make sure to buy your loved ones their own diapers.

This community sucks and should be shut down. My loved one had to move due to the care that she was receiving. You also have to make an appointment to see your loved one and we did not like this.

My mom was only there 2 weeks but paid for 2 months. we never got any of the money back. Mom was in and out of the hospital not at the assisted Living but for 2 weeks. They were good salespeople but in the end were more greedy then they should have been.

My mom passed away after only staying at Dulaney Valley Assisted Living at Hunt Valley. My father paid $6k upfront for 2 months services. He has tried to get his money back but was told to read his contract. He doesn't remember signing a contract and his calls have gone unreturned by the owner. He is getting the run around and he paid in cash. We now have to get a lawyer involved which is the last thing anyone wants at this time but dad needs the money and we have no alternative. I wonder how many people just give up and that leads to this behavior by the owner.

My mother was diagnosed with delirium. She was charged a $[price removed] "entry" fee then an additional $[price removed] 1st month's rent. I'm from out of state and I was told this was the only place she could afford them she was transported. When I finally got to Baltimore and enter this group living home. Assisted living is not the appropriate title. I was mortified. Most of the residents were mentally ill or didn't speak at all. The "healthy" meals usually consisted of egg salad sandwiches and water according to my mother. Every time I entered the house, the residents were in the living room watching Bonanza reruns. EVERY time. I guess they didn't think washing my mother's hair was important....when I took her wig off, she had developed bacterial infections all over her scalp. When brushed...most of her hair fell out...She had been there for a month....my mother informed me that the nurses screamed and yelled frequently at the residents and that she loved when visitors would come because everyone was on their best behavior then. I found a place in TX and got my mother out of there. When They were discharging her, they tried to charge me an additional $[removed] just so she could LEAVE. My mother said she was never allowed to leave the house despite the "day trips" advertised.....do NOT leave your loved one here to die. I was beside myself that she had been there even a month. I had contacted the owner of the home to express my concerns and was hung up on.

The residents have no activities to do during the day. They are always losing help there are no constant workers. Mr Ted is so ignorant it seems like he always has a attitude.