Distinctive Living

We had a good experience on our tour, the staff was very friendly, and it seemed like a nice community. I felt that maybe it is due for some renovations, it just looked a bit worn out, and didn't seem as clean as other locations we had visited.

The rooms didn't have a fridge or a microwave either. I didn't really care for them

The first thing I noticed when I was touring was that this location looked very dated. There was paint chipping off of the walls in places, which made me worry what the care would be like if maintenance was an issue. Also the residents seemed to be on the higher end of the care spectrum, and Mom needed a more active community.

The studio apt did not have a kitchenette-the one bedroom did. Food seemed good and the menu too. Again, I was looking for specific activities for my Mom and they were not a shoo in here.

If you have a loved one at Brooklyn Pointe and God forbid they should pass, don’t expect a card or a phone call from them. My mother lived there just short of a year. She passed in early November and I didn’t hear a word from them. No phone call, no email or card. Nice

Needs a little more caregiver supervision and oversight.

Beautiful new facility, but the care does not seem to be what we were promised. Little to no follow through with the majority of the care staff and nobody really seems to know what is going on with their residents. It is difficult and emotional enough to transition your loved one into assisted living, without the added stress of feeling that he/she is being neglected. This facility has all the bells and whistles, but I feel that the "sales team" did not give us realistic expectations for care. They have these great little bracelets that the residents wear with a door key and a call button. Unfortunately it takes the upwards of 25 minutes for anyone to respond to the call, which I find to be completely unacceptable.

My mother was only there for a couple of months. She had really good care. Had some issues with the manager which I understand has been replaced and things have taken a turn around. It was a good place for what my mother needed at the time, but they should do something about the pets. Accidents would happen and it would leave bad smells. Carpets needed to be cleaned more often. The food was not all that good either at the time my mother was at Elmcroft, but I believe all those people have been replaced.

I didn't like it at all. I didn't like the way the rooms were set up. There were no doors on the bathrooms because they couldn't get through them with the wheelchairs. I didn't find the woman that I spoke with to be very friendly and it turned me off.

Our families experience with Mira V was surprisingly terrible. On the outside the facility presents well. But what I experienced and what is really going on is an understaffed overwhelmed facility that would rather send a client to the hospital then deal with them like a human being. My mother was not in any danger of hurting herself. She was sent to the hospital two weeks in a row. On her second visit, they suggested rehab to get her medication's adjusted. At the rehab, she broke two hips and ended up with pneumonia and a blood clot and is now fighting for her life. This is due to Mira V not giving her the proper attention she needed and not being to handle something that they signed up for and said they could handle no problem. They do not follow through on what they say. They are very deceiving with pricing. My recommendation is do not use this facility because they will pawn off your loved one onto a hospital and put them at risk of going to a very dangerous rehab

The facilities were beautiful, homey, and clean. The food was great and the food staff were awesome and caring. We spent all day and evening there so we were able to get a good view of the daily routines. The care givers were nice but on their phones and disengaged with residents a lot of the time. The activities director was awesome and had great activities planned for the residents! The nurses were nice but understaffed and they changed so much it was hard to get any consistency in knowing about each patient's current needs.

The woman who is n charge of medicine is great. The food lady is great. There is a nurse [name removed] who is horrible. There rooms are very dark, it is a depressing place . Would not recommend to anyone,

My comments are for the memory care section. I can't comment on the Assisted Living Area. It is difficult to talk with anyone. Messages are almost never returned.

They could work to improve on repairs. No we would not recommend the community to other families. They raised her rent two times within one year one of the elevators has been broken for months and they took away the free Wi-Fi that they had through the building and which would've worked in all the rooms apartments

I had a HORRIBLE experience at Mira Vie !! My husband fell 14 times and sustained a fractured hand during one fall. Very understaffed - Med techs were referred to as "nurses". After the 14 th fall I took him out and hired a private home health aide. Talking with other professionals about Mira Vie - it is NOT a place to send a loved one !! Do not put your loved one in the Memory Unit unless totally INDEPENDENT! They could lay on the floor for an inordinate period of time. No one knows anything!

Staff is completly clueless!!! Unless you get new staff i see the Mira vie at Fanwood going down. [name removed] a previous employee that left (i wonder why) was why I signed on. All clueless who are "suppose" to be running the place efficiently, No i would not refer this Place to anyone now.

I wanted a nice place for my 85 year old Mother, tour wonderful at inspired Living Lakewood Ranch, very impressed, I thought she would be taken care of very good, while I went to PA bc my daughter had a baby…. Very dissatisfied with the care she got mind you she has a walker can’t go to the restroom by herself and even getting out of bed is hard, her mind is sharp, so she remembers everything! We paid [removed] extra for the extra so called help that she needed, I would talk to her on phone and she would tell me things that happened very upsetting to me when I put her in this place for them to take care of her! I will never put my Mother in this residential home! She was dehydrated when we took her home, it was horrible! They screwed up her antibiotics many times! She would see the gal that came to our house to evaluate her, she was super nice here, but when my Mother seen her there she was very rude!

I'll just say this...all of the folks who dooped me into placing my Aunt here have been fired (Director of Nursing, Administrator and Director of Sales)! Everyone is very nice until there is an issue then the buck gets passed. Needless to say I would not recommend this facility.

Although there are positives. it is sad that the hall and public spaces have been without Air Conditioning for 3 months. This means in hot weather, residents cannot do activities in public spaces- art, movies, bingo and they are relegated to their rooms. Also, the bus that was used to transport residents to events has not been in use ( being repaired) for several months, so those trip outside the facility have not been happening.

Don’t let ur guard down and trust no one. It is always going to sound like the answer to your prayers but the lies will be revealed soon after u get settled in and write your second check. Oh and just in case u r looking for a medicaid certified facility, I found it takes aprox. 1 year and the facility next door is not an option if u love and care for your person. There should be laws about tricking desperate, weary uneducated caretakers seeking a sound, safe, environment for someone they love. By the time u finish the brutal crash corse u will no doubt receive in placing ur person in a facility, it will be to late. The damage will be done and u too will be back to square one. U will be a little bit wiser but unfortunately u will be disappointed, outta money and so very numb.