Distinctive Living

Like all facilities, they will make promises that they can't and keep. If anything they offer is important to you, or if you have special requests that they agree to, get it in writing before signing the paperwork. Their price is higher than most in the area, but their treatment of residents is also above par, for the most part. The staff is very friendly (except the kitchen manager) and I have never witnessed a staff member being unkind to a resident, though some are surely better than others. Staff is specially trained in treatment of those with memory issues and it shows, but they are often understaffed which is problematic and leads to unintentional neglect. Activities are frequent unlike some other places, but it is hard to keep decent activities staff. My parent is no longer with them, but I would recommend this facility over any of the others we have personally experienced.

The community gave me an uncomfortable feeling during our tour. The staff was very awkward and didn't have direct answers to the many different questions I had presented to them. The main living and dinning room needed more natural light and not so many dimmed lights.

My mom has fell walking down the hall. The staff called me and let me know this but I also noticed a few more residents had fallen too. Otherwise, she is doing fine and well. The place looks pretty clean and looks good. My mom does not enjoy the food at times. I am unsure why she does not like the meals.

Really would like to see more "quality" menu w less quantity. Would be happy to discuss

Elmcroft delivers what they commit. In my case, my father deteriorated to a point they were the wrong care provider. You can trust Elmcroft

We visited this community while looking into care options for a loved one. This seemed like a very nice place overall, in terms of the facility being clean and well maintained and the care that they provided. However it just felt too much like a hospital, and I did not think my loved one would be comfortable living here.

It's going okay so far. The food would be about a four. I am disappointed, as a new resident in the facility, I was expecting more medical feedback, and information, about how she was adjusting. I had to initiate all of that myself, It would have been very nice to have them let me know how things are going. Communication could be a lot better, if that was a category, I would give it a two. Initially when I was choosing, I liked that it was new, I liked that it had a private bath. It seemed like they could keep track of the residents really well.

Overall, I thought Dad had good care and a clean, friendly environment. My sister & I did experience some frustration when we needed to call to check on Dad after hours or on the weekend. Staff would hang up on us, or the phone would just ring incessantly or the person answering the phone could not get through to the caregivers in the back. Feel like they are not adequately staffed on the nights and weekends.

It was nice place but it's just seemed like a big office building like right on the highway. I didn't like that setting.

They just got rid of the director. Going through a transition. As long as not much care is needed, it is ok. Some of the staff are really caring, but is hard for them to get good med techs. A number of residents have left.

The housekeeping was abysmal. I cleaned the room and bathroom when I visited. Some of the aides were positively lovely but there were a few that were cruel and unhelpful. The front desk staff during the day were pleasant and helpful. [name removed] (a nurse) was excellent.

Staff were friendly and kind, but no one ever did her linens or laundry as noted on signs in room. The carpet in her room was NEVER vacuumed, even after repeated request to staff, housekeeping, maintenance and whoever is else I could talk to.

I've found in my dealings with quite a few facilities while dealing with my fathers health issues they all talk (administrative side) a good game but once you sign and are in the facility that same attention is not close to what was advertised. I'm a pretty laid back and a patient guy but anytime we would request anything as important as ants in his room and as little as getting his name plate board outside his door fixed it was like pulling teeth. Staff was hit or miss but I feel that's anywhere, some of the aids were absolutely wonderful while others were not great. They really need to be paid more if any of these facilities want consistent and good help in such a tough and challenging job. Side note, my father was in the memory care unit which turned out to be a fancy term for nursing home. My issue isn't so much with the facility it is the cost and the service not matching the cost in my opinion.

This facility is not reliable currently. It looks great but things are very unorganized and management seems overwhelmed. Numerous staff have shared concerns about the care the residents receive. Communication is poor. If you have a loved one who needs MINIMAL support and oversight this facility could work for you. Otherwise I would look elsewhere.

Chronically understaffed (as is standard in industry) Too many aides quitting due to poor administrators and policy (not sure if this has improved with changes since April 2024) Current facility lead is good person but also seems to have a second job in real estate, so divided loyalties. Not good indicator. Menu/food is 80% garbage: poorly prepared and BORING fir people eating 3 meals a day there!

Everyone was very friendly and helpful! Any lower marks has nothing to do with the staff!

It was the grand piano and the beautiful décor. I thought the assistant living was awesome until we got there, but I honestly, again cannot rate it because we weren't there long enough. Everything changed when we went to memory care from the food they feed these poor seniors and zero consistency with activities, laundry, communication, and safety. I would recommend AL but never memory care.

Memory care is understaffed. No way for residents to get help other than yelling and if no aide is in the hall, it can be 2 hours before help comes. Most aides are kind and caring but one should be stationed in each of the hallways at all times. Because memory care is not given silverware- all proteins should be precut. There is not enough staff to cut everyone is food.

The place was dark and closed up feeling. I did not feel that I wanted my mother living there. I watched a women in a wheel chair trying to get into the bathroom and no one was helping her. Never saw a room, but just felt the place was dingy.

The residents and facility are nice. And many staff members are lovely but not all. Communication between the administration and families is mediocre at best. Questions are not answered in a timely manner and upper administration doesn’t take responsibility for their lack of attention. On-boarding needs improvement. There is no welcome packet. No explanation of who to contact for different questions/issues. And not at all apologetic about not providing this info. Nursing staff is great. Wellness Nurse is attentive, responsive and warm. He did welcome my family members upon move-in and assessed them. He made my sister and me feel very comfortable leaving them in his care. There seems to be other staffing issues. Since my folks arrived on [date removed], there have been at least three changes to administrative staff. Overall, my folks are safe. My mom enjoys many of the activities and the other residents.