Delmar Gardens Management Services, Inc.

Great place if you are socially outgoing but you better be will to go to them because they are not good at including everyone. Also, the maintenance team does not follow up on request. The management team fails to keep their word when they say they are going to follow up in items. It is not terrible, but I certainly am not going to recommend them.

No place is perfect. It gave me the feeling of a cruise ship vs a nursing home. I would recommend to others. Location to me means a lot. It's a straight shot from my home to now hers. Takes me 5 min to get there. Makes it so easy to just drop by. If it was hard to get to I could see myself not visiting as frequently.

My mom has a roommate which makes this facility affordable. Everything she needs is right at her fingertip. She would like to see more activities after 3pm on most days there isn't anything for her to do. Overall she is pretty content she is 93 years old and is getting her independence back.

Mom has had staff that would not take her to her meals as she has to use a wheelchair to get to the dining room. some of the nurses in assisted living were pretty rude to her. As far as her meals she never got a hot meal and sometimes she would get no meal at all as the excuse was they ran out of the food she ordered and she couldn't order anything else.

My loved one is currently a resident at Garden Villas of O'Fallon. Watch closely how they approve/admit. The facility is short staffed. The meals are good. The housekeeping is okay. They cut vacuuming to once a week, so we brought a vacuum. Recommending this facility to others is still up for debate, the move in process almost ruined it.

Overall things are good, but they could do I better with communication and onboarding. Because my loved one moved in on [date removed], a lot of staff were in and out due to holidays. So, there were a lot of questions that didn't get answered in how things worked. The staff was also not educated on how to change oxygen tanks-there were several issues which made my loved one very anxious because oxygen is how they survives. The staff did listen to our concerns and did a lot of training for staff to avoid further issues. My loved one's room is nice sized for assisted living and they keep the facility clean. Our biggest issue has been communication and expectations. They tell our loved one something but don't do it and don't communicate. So we have requested they set realistic expectations, i.e., how soon they will come when my loved one buzzes them.

Our family had an in person tour and it was a nice tour but overall it was just not going to fit our loved ones needs,

The tour experience was very good but the facility itself was HUGE and had a lot of residents which to us made it feel impersonal.

Our family had an in person tour and it was nice but it was more expensive. They have a pool but it is not a lap pool and it needed to be clean it was a greenish color.

I was not impressed with the set up of this community and the way that the residents were housed. It looked like a nursing home and I wanted different for my loved one.

Great place for loved one as long as they are able to in some way help themselves. Not suggested as full care facility. Understaffed for full care. My mother was there and I met several people who were there daily to tend for loved one. I suggest you talk to family of loved ones that require full care and that have been there for sometime and they will also tell you how understaffed they are for full care. Take mind, this is a nice facility but not for full care. To their defense I have found that to be an issue with all facilities. Overall staff was excellent but overwhelmed. Saw several good employees come and go. I rated per my experience as a full care facility. Again, excellent place for loved one but not as full care. Again, to their defense was the best of all facilities that I've experienced.

We looked at the Garden Villas North when we were looking at placed for my dad. I found that I didn’t really like the decor of the community. It’s too flashy. It reminds you of a casino; all the bright colors. It just wasn’t a good fit for dad.

I am very familiar with this community as my mother had been here. They have done a great job with the remodel and the staff did a very good job showing us around, they were friendly and answered all our questions. We were not too impressed with the food but the grounds are beautiful, with an outdoor pool in the center of the community. My father-in-law said that he just did not get the feeling that the residents were as active as he is and that he would not fit in very well here.

The community has been or is being renovated and is very attractive. We have a variety of activities that should please everyone, however would it be possible to make announcements about activities over the all. Call once again.

I like this facility - it is comfortable and friendly.

When i took a tour of this community i was not very happy with what i saw. The residents were just sitting and the staff weren't trying to help them engage in any activities. The staff that i met were nice with me as well as the tour guide. The community was clean. The guide explained the meal plans available that they had.

At this particular time this did not seem to be a good fit for our loved ones. It was too far away for us to be as involved as we would like. There was a lot of upheaval due to construction and the staff seemed very scattered and wearing too many hats.

I am not overly happy with them. There are a lot of things I would like to see improved or done differently. One of the amenities they offer for convenience, is storage, but I keep being told there are none available. I have a broken closet that hasn't been fixed in two weeks. There is a washing machine that breaks down every other day. In the dining room it says service with a smile, but there is no way to get that. I would give the people in the dining room a two, and the food about a three and a half. I think the front desk staff and the director Dawn, are wonderful. They have bingo twice a week, and a happy hour with hors d'oeurves, and water aerobics, with an instructor who doesn't know anything, she just sits there. Other than that there isn't much to do, especially after dinner. We have been here over a month and we have yet to be shown where stuff is. We still don't know where the movies are shown. We chose this because it was the most reasonable place, and I really liked the indoor pool. Everything here is small, and all of the activities happen in the same area. It would be nice to see them encourage more people to get out, and participate.

I do enjoy living here, my concern is so many of our good help is leaving us. It makes me feel bad. When you worry it makes you want to look elsewhere!

The one bedroom apartment was lovely. Very open, clean and bright. Prior to coming, we were "wined & dined" and made to feel welcome! After her arrival, my mother was NEVER introduced to ANYONE or made to feel part of the community. The administrators NEVER welcomed her or visited her to see if she had any needs/concerns. We were not given any guidelines or "rules". The most helpful and truly impressive staff members were the 2 maintenance men who were absolute dreams!!! They made every attempt to make mom feel like her apartment was home. After 3 weeks, Mom wanted to leave, and just as the welcome was, so was the departure. NO ONE came to say "goodbye"!!