Deer Meadows Operating II, LLC

Nice place and [Removed] was very hospitable. Rooms were a good size. I liked the full kitchen option. I wish there was a little personal outside space.

What I saw I liked. They knew their residents and interacted with each one we met in a friendly manner. The facilities were clean and very attractive. Unfortunately, to me, it was too big. I was afraid my husband would be lost trying to navigate himself around.

The building is always clean and orderly. The staff is very caring and kind and they seem to genuinely care about the well-being of the residents. The other residents here seem happy and well adjusted and they are always friendly too.

Our experience with Deer Meadows has been a positive one overall. It's a nice looking place, the people are friendly, and they do a good job looking out for the residents.

This facility was not only beautiful but had the services, accommodations and the pricing that Mom needed. The staff was friendly and helpful. Mom liked the fact that she would be in her own apartment and didn't 'have' to attend any of the activities if she chose not to and the BEAUTIFUL Chapel made her happy to hopefully making Deer Meadows her permanent home.

Deer Meadows is a wonderful facility. I loved the warm feeling as I entered in the community. The staff was extremely friendly. The care that I saw being given to residents looks superb.

This a small, charming community. Residents are very involved and well cared for. High on our list!!

My experience with Deer Meadows Retirement Community was okay. They were short staffed, so that presented some challenges. Some things could have been better. I would tell others to spend a little more time talking to more people there.

She fell a lot. She fell three times in two days and they put her in the hospital. Then we moved her to their rehab side and I kept asking how much time was covered by the insurance and they kept saying they didn't know. Well after three weeks, my husband and I were going on vacation and we got the call that her time was up that day. I called to appeal and an hour later I got the call that it was declined. The next day, I got a call from the director asking how soon we could move her out. I said we were away and she was paid up until the end of [date removed]. They didn't care, they just wanted to turn the room over and they still owe us a refund. They were good on the personal care side. The nurses were nice.

I would not recommend unless the person had no other choice. I don't think their decisions are made with the best interest of the residents.

Their compassion is and dedication to the residents can't be compared or found anywhere else. They need more staff, and nurses, and more appetizing food. Based off of our experience, I would recommend them to others.

[name removed] is for the most part, satisfied. When we suggested moving her to a different facility, she said no, she has friends there now. There is no onsite hairdresser, only a barber, so we have to take her out to get her hair cut. Sometimes the staff lacks communication. On the positive side, she is clean and receives her medications regularly. And she is safe there.

Our family had an in person tour and we did not really care for it, the activity area was to far removed from where the residents would stay and the dining room seemed a little dingy. It is an older facility.

Most of the staff was been very friendly, however there is a language barrier which makes communication a little difficult and makes things more complicated. As far as the community in general the reason we picked it was there was a lot included in the price, but after awhile they started to raise the rates. Since we aren't able to see our loved one we are depending a lot on the communication there to keep us updated. This community is all on one floor which makes it accessible to the residents in a wheel chair or a walker. His room is a decent size, it has a decent layout. Our loved one loves the bingo and card games that are offered.

This community did not seem as clean as the community we chose. This is an older community. The person that took us on tour was friendly. I did not think this community would work for my loved one.

This is a lovely place to see — kept quite well. At this time and since there has been lockdown of course, it is very different — like a ghost town — no activities, no opportunity to exercise which has increased my disabilities. The aides are wonderful. The food is terrible. I thought it was bad when I first came 1.5 years ago; but it is pretty much unbelievable or hardly there. I, personally eat mostly toast, coffee.

My parents briefly experienced assisted living, but mostly long term care in the skilled nursing side since late 2015. The IL/AL apartments are beautiful & the SNF area & rooms are bright & visually nicer than most other facilities we toured. Most staff are caring & friendly. The place appears attractive but from speaking with long-term residents & their families we understand it's gone downhill since the recent new ownership. Food is rarely appealing, of low quality & inconsistent. In the SNF there has been a constant turnover of nurses & CNA's, some are hired through agencies. Communication is poor between staff & with family. Most care staff seem to sincerely care about the residents but they are understaffed & seem unhappy & overworked. I've seen them make both medication & physical handling mistakes with my parents. There are only a few long-time staff left that we truly trust & feel comfortable with & they are wonderful. I've learned that DM is an average facility, better than many, & is ok if you are in IL/AL, but I wouldn't feel comfortable just leaving my more vulnerable parents completely in their hands as I've learned they need a strong advocate & watchful eye here.

Our Legacy Gardens tour was not a good option and the tour guide ( which we set up prior ) was obviously in a rush and literally had her coat and keys in hand.

Deer Meadow has one phone number you have to go through that number to contact the people that you need to speak to. When you’re connected to that phone number from the main number and your messages they’re never returned .cleanness the rooms are awful. Articles of clothing and personal items and electronics are taken from the residents room taken/stolen and they tell you what you want to hear when you complain but things don’t get better I was really hoping with this new administration that things will get better I’m still hoping because I want my husband to get the care that he deserves the quality life that he deserves we did not put in him there to die we put in there to get him better the physical therapy is another issue what do I do? I’m just hoping things get better for these reviews or five years old there’s no current reviews on this.

Nice employees. Everyone nice to an old lady! I have a small apt. I keep it clean myself. There are 8 large apts. on the 5th floor, full kitchens, large ref, stove, dishwasher, 1.5 bathrooms, 1-2 bedrooms, they do not pay what the cruel, mean, uncaring administrator [name removed] priced my apt. when I came here, [date reomoved], 1 yr. feels like 10 yrs. I have a heart condition, my R/B is 2,760 a month. I do not eat any food, it tastes terrible! This [name removed] refuses to lower my rent, my [name removed] passed away after Dementia [date removed]. Shame to give this whole federal employee pension and S.S. to live here. I am going to sue this dump. I will not allow [name removed] to kill me from stress. She doesn't care! I know the owners are for rich men from N.Y. I will sue them also! Please help me I am 85 yrs old!