Countryside, LTC

I met with Leslie from Heritage who spent almost 2 hours with me explaining what Heritage has to offer my Father. I was very impressed with both Heritage and Leslie. She answered every question fully and thoughtfully, and gave me all the time I needed to absorb the information and for questions I had. I enjoyed the tour and feel, should we choose Heritage, my Father would be both comfortable and welcome.

I went to Brook dale to see the Manager in regards to a personal matter. I was greeted and taken to her office. I spoke with [removed] , she was very kind and helpful. The overall atmosphere was very warm and inviting. The patients were all in the dining room waiting for dinner, they were all dressed and looked very happy. I felt very at home and at peace with the facility. I would highly recommend this facility to my family and friends.

Mom seems to like the food at this community and they offer a good variety of choices. The staff are nice and mom likes them. They offer daily activities and the staff encourage the residents to participate. The community is clean and this is one of the main reasons we chose this Brookdale. I would recommend this community.

We are no longer there as of earlier this year, but the biggest thing that bothers me about ANY facility like Azalea Gardens is the smell. I understand it is most difficult to stay on top of but it was really overpowering at times.

What our family likes the most about Belfair of McAlester is the friendliness of the staff and their interactions with the residents. Based on the experience we have had with Belfair, we would absolutely recommend this community to other families.

I like the facility and it's kept clean, but the housekeeping staff didn't keep the bathroom clean and didn't sweep under the beds. The staff were very friendly, but it seemed they were understaffed. When visiting my mom once, a man fell in the dining area and we couldn't find anyone to help. My brother wound up picking him up. I found someone in the office who called for help. All 3 women working that day were outside smoking. I was upset about that. If they want to smoke, fine but not all at the same time. Someone has to be with the patients. Also, my sister had made payment arrangements to be automatically paid each month, but they billed her for 3 months, $12k, which overdrew her account and it took months to figure it out. In the meantime, they continued to bill her monthly. Additionally, the extra fees for toilet paper, shampoo, activities etc wasn't clearly explained. We thought basics, like toilet paper, were part of the monthly cost. I would recommend it only because it is so much less costly than other places, and some people, like us, simply don't have the resources for another facility.

What we really like about Azalea Gardens is that the staff were very attentive and willing to go above and beyond for our loved one. Based on the experience we have had so far we would absolutely recommend this community to other families.

It is a very good place for our loved one. Lots of activities and friendly staff. I feel like the week day staff does a good job. Good communication with them. I have not been a big fan of the weekend staff. Far less knowledgeable and less friendly. It is a place I would recommend if their loved one needed memory care. It was not our first choice but has been an overall good experience.

The staff at this community was fabulous, the most impressive part of the Belfair was the nursing staff, and particularly the charge nurse she really went the extra mile for us during this time. We decided to take our loved ones out due to the isolation caused by COVID. Our mother was in memory care and the personal care and activities for her were great. The Belfair was able to contain the outbreak we never had any worries about our loved ones health and safety. We would highly recommend the Belfair.

I like this community. for the care for my mom. We are happy with the staff and the care.The community does need some small improvement in the cleaning. They meals are average.but does need some improvements. We do like the value and the care and have informed others of this nice community for the care that is received.

Due to health issues that were a result of my dad took a fall the amount of care dad needed was out of their range. The staff is extremely caring and shows concern. Before dad has taken his fall he was participating in the activities and social hours and making friends. He was loving the food. Over all the place is nice clean and well maintained. They do check on the residents that are how they knew my dad had taken a fall is when they came to call him for dinner and found him.

Very roomy. I will give this one high consideration.

The community is nice, but they need to work on the activities. The food needs improvements. They need to give a menu for the special needs. They need to have security due to money was missing from my mom purse in her room. This is a big adjustment for my parents. They need to have better lighting in the parking lot area. The staff is great, but there are a few issues that need to be resolved.

It's a nice facility, and the people are nice. However I do have some concerns about how much they say they can handle. I was very up front about my loved one and their tendency to wander. They assured me that they would be able to handle it. They don't have a lock down facility. The food is pretty good as far as I can tell. The cook will even accommodate a special request. The caregivers themselves are great. It was very clean, for the most part, though the hall carpet could stand to be cleaned. However I think if you are looking for something more independent it's probably not a great match, because a lot of the other residents have a lot of care needs, and I don't think they are great for wanderers.

My loved one was previously a resident at Azalea Gardens Memory Care. Overall, it was not a good experience for us. I would not recommend this facility to others.

My loved one was a resident at Azalea Gardens Memory Care and the experience was terrible. I would not recommend this facility to anyone.

Activity director is worst they have had in years. She never engages with any of residents unless they are a few of the ladies. That she has them participate in every activity. The others are left out. She is loud, rude, and very unprofessional. I go on weekends so I don't have to leave with a headache. If she works on weekends I make my visit with family quick. I won't go into other details about activity director. The other staffing are great. Food needs a do over and better cooks.