Constant Care Management

We have my loved one living at the community and the family is happy with the care he receives.

When we toured Autumn Leaves, we noticed that they were strictly memory care, and my loved one was not at that level of care yet.

The Autumn Leaves of Carrollton was a nice bright place, it had an old style layout. The place was clean and everyone was very nice. The thing I did not like about this place is that there were long hallways and all had to carpet. I was looking for something more homelike and rounded.

I had a very nice tour of this community. I really liked it, and this community was one of my top picks. The community looked great from what I saw. Everything was nice and clean. The staff was very kind and friendly. It was a very nice experience. This is a good community with friendly people.

Nice place. 43 rooms 23 residents residing. Close location.

So far it's been good. We have had a pretty good experience there. The food is good, the maintenance seems fine. They are always into activities when we get there.

It is a nice facility. Shirley was a terrific tour guide.

14 mi from Kris, outings, center ctyd, carpet, nice lighting, openness, key needed to access room, social/spiritual activities, dementia care only, salon on site, large closets, memory boxes w/pic at door of room, music/pet therapy, admin staff 8+ yrs, bath or shower option, podiatrist is Mom's, higher functioning res than Garland

Vicki was wonderful. Layout open w/many windows. solely dementia facility. outdoor yard nice w/BBQ and soon a gazebo. furnishings being replaced in many communal rooms. construction at present time lends to discount on cost thru June. rate does not increase with increased care. aquarium; pet friendly; community connection with church across field and nearby Primrose School.

Very impressive. Nice and clean and the staff is very attentive to residents. Good feeling about this place.

this is where I attended the alz support group meeting. Afterward, had a quick tour. Greg has not seen yet. Is a smaller community. Very nice, warm environment. Director very knowledgeable.

Although my loved one was here only briefly for care, from what I saw it looked like they did a good job overall. It was a nice looking community, and everyone that we worked with was friendly. The problem we ran into was that staying here would have required we switch to a physical therapist other than the one we have been using for years, and this wasn't a change we were willing to make. They are a good facility, but be sure that everything will work out for your outside care needs as well.

Christina very helpful and positive. The community was clean, appealing and carefully thought out in terms of providing memory care. Medications are dispensed individually from the med room, not from a cart in the hall. Reportedly staff turnover is low and examples of reasonably long-tenured management and lead personnel were offered. All staff receive the Alzheimer's Assoc. Care training program plus additional training within the company. The company is family owned. There was a reminiscing activity going on and those who did not seem to be participating had no one supporting them. I was told they might have been passively participating which might be accurate but some additional staff presence would have been appropriate.

We really liked this place; but we are trying an in home service for now. Also, at the very top of our budget.

visited, very nice facility-little pricy. Would suggest to anyone, very nice place.

Just not the right place. Clean but small

Was nice but very stuffy, friendly but not real comfortable.

Met the Director and she was very organized, easy to talk to. She provided lots of information, great tour. Although a more formal institution for alz patients, it seemed clean and well run. For this kind of mid-sized facility, I liked it.

Staff turnover is astonishing here, much worse than many other area facilities that I have investigated. There are rarely enough care staff to sufficiently cover all shifts. This means care staff is regularly overworked. They can't keep a housekeeper or maintenance person, leading to long periods without these roles staffed. So, the place does not get properly cleaned, let alone resident rooms. The staff turnover problem alone makes one wonder about the management here. Food is horrible. They buy all food from Gordon Food Service, so we're talking about prepackaged food that just gets warmed up. Deli meat sandwiches with potato chips are served for dinner 3-4 times per week. Everything else just looks tasteless and unappetizing. They claim "homemade meals" in their brochures and the PR person will even lead people to believe that, but it is completely false. The facility design is beautiful but would you rather have a lovely design w/substandard care or less updated design w/good ca

My aunt lived here. My wife and I came to take her to lunch -We complained because room was soiled/dirty/dusty. My sister and I are guardians of our aunt. My sister complained that day also - 8 hrs later and it was still soiled and dusty and it STILL wasn't cleaned 2 weeks later. Check her google review! [name removed]. They responded to her review but they took 2 months to email her back and that was only because the State Board of Health came out to investigate that day on her complaint. Stolen items aren't investigated- they claim "alleged rings" when we have documentation of our aunt having jewelry in the facility. They will retaliate against the patient if you complain/file a grievance. They told a visiting nurse -"Don't listen to ***, she's always drama." This nurse was doing an exam on our aunt because we were moving her -so this is the experience that the new facility received at Grand Brook. Not a great impression for other facilities-and their insults of their residents. RUN RUN RUN