Concordis Senior Living Communities

When mom and dad first moved in, it was delightful. In 2 years, there have been 4 managers, 4 head nurses, and at least 5 chefs. Prices went up, service and food quality went down. Mom passed with out even so much as an I'm sorry for your loss. Very disgusted.

We never physically saw the facility. Our daughter did a tour and had on video phone. We were impressed with the facility so we decided to move there after the first of the year [date removed]. The representative that took care of us, [name removed] [name removed], was very helpful and considerate. He told us they were running a special in [date removed], if you signed up by [date removed], you would get 3rd and 10th months free. My wife, [name removed], had been in the hospital just before Christmas. We thought she would have a normal recovery and we thought we move in by end of January. This being said, they were very thoughtful by letting us have January free. So the last week of[date removed] we paid a community fee of $[fee removed]+ February's rent of $[fee removed]. This is where the trouble started. [name removed] recovery took longer and more complicated. I started having serious back issues so we came to the conclusion that neither of us was in any shape to be making a move of this magnitude. So we had given them $[fee removed] in December and it was now the end of February, so we had to give them March's rent ([fee removed]). In each March, [name removed]was diagnosed with colon cancer. I spoke again with [name removed] and explained all our issues. I asked him if could treat this as a move out. The problem with that was you have to give them 60 days notice. I asked if that could be waived due to our circumstances. He referred me to the general manager a lady named [name removed]. I asked her if they could waive the 60 day notice. She conferred with corporate and they agreed to waive the 60 day notice but we would have to pay March's rent of $[fee removed], which I unfortunately did. So now we have given them $[fee removed] They did agree to refund us the community fee of $[fee removed]. I then asked if they could refund the whole amount due to our circumstances. She said that we signed a legal contract and they could not refund the full amount. So that ends up to us having paid them $[fee removed] for absolutely nothing.

First, I must say that I run two businesses. I was looking forward to stopping by and checking out the facility. My mother is currently at an absolutely beautiful facility with EXCEPTIONAL staff, but we wanted her to be closer to our home. Upon arriving, I was greeted by two young small children standing at the desk. I had to speak up to ask for some help from an “adult.” I then had to ask if there’s anybody that could answer some basic questions. It seemed like a bother to the young person who came out to help me. Then, another woman came out who had brought the children to work and was unable to answer basic questions. I was told she was the office manager. She then said that she would try to see if the marketing director was available. I waited in a side room and upon entering the room, the “Marketing Director” was snide and rude. She asked me if “I had an appointment?” I could not believe my ears. I was walking in and was essentially about to give them business…..

We found it to be understaffed and I would not recommend it to anyone. It was not a pleasant experience to say the least -

Our experience with Promise Pointe was as bad as it could be. They are unethical, dishonest and do not care for a second about their residents.Stay away dishonest with no integrity.

Do not move your parents or loved ones into this place. I just visited my grandma, and im gonna talk to my parents into moving her out of here. She was telling me how she loves the friends she's made and how the activities people are so much fun, but then she began to tell me how the front door has been broken since before Christmas, and that during that time it was extremely cold throughout the building. Apparently there is no heat. The building AC is constantly being worked on so it affects everyone's AC as well. This past week they shut the water off to the building and the electricity went out. She also told me the most disturbing story of someone dying during lunch one day, and the staff moving her body back to their apt. I dont know who is running this place, but jeez they need to be fired.

My second worst experience since selling my home and becoming an old lady who is homeless. Rent raised 12% with only 2 months notice over the holidays and health plan reviews. I loved it here. Perfect for me and my two little rescues. I don't think it is good to grow old in FL unless you are rich or have much family to help. Too bad because the staff who remained after sale of property are absolutely the very best and the living conditions are wonderful and the site incredible. But new management does not care. 90 year olds that have lived here for eons are now displaced. An 92 year old told me yesterday that she has about 2 years of funds left but perhaps she can die before then. She has no car and no family, living at Glenbrook for more than 10 years.

To sum it up I wouldn't take my dog there. It was a terrible experience, I did my research and was advised was one of the better places in Fort Pierce. Up to a point it was decent, and unfortunately while mom was there it was not a good experience. The administrators are dishonest I believe. Took forever to get her pain medication and she ended up with multiple bed sores as she wasn't turned in her bed. Just a horrible experience all around, not recommended.

My Grandmother has been there 3 months. We are pulling her out ASAP. No Easter Dinner was done for the Residents. My Grandmother cut her self and they didn’t have a Band-Aid to offer her. The van doesn’t work so she has missed important Dr appointments and relies on her elderly friends to do her grocery shopping. She was taken by ambulance to the hospital and I was never notified. She was double charged for services and they literally nickel and dime everything. If you want to eat your meal in your room you have to pay for it. I understand the facility is under new management, however it was under the new management where they couldn’t provide a simple Band-Aid when my grandmother cut herself. I just never got that warm fuzzy feeling I should’ve got when placing my grandmother in their care.

The Palagio was not administering the correct medication for months.

I ended up moving my loved one out of the community. The food is terrible. They don't do maintenance on the rooms. The staff don't respond to issues brought to their attention. If they can't do the little things, I don't trust them with my loved one. My loved one ordered a turkey sandwich and they ran out of turkey and brought the sandwich out with no turkey to my loved one anyway. This is an example. Two out of the seven weeks there was no housekeeper to clean my loved one's room.

Run. If you have a LO. Do not place them here. It was horrible. The staff stays on their phones. Mgt does not care. Our mom was there 3 weeks without one kind words spoken to her. They did not offer her water until we had to push for it. She fell several times - they don’t pay attention. Do not leave your loved ones here

The workers there are very helpful, I see some workers are over worked. I never see their boss to help them when they need help. The soup they have is left over soup, they have the same food most of the time. The other day I heard their boss yelling at another worker. In the dinning department they need more severs. They only do what they can. Their boss is never seen helping his severs out when they need help.

It was not a friendly place, staff or residents, and I felt they were very deceptive. When you walk up to the building, you see all these elderly women sitting on the porch staring off into space because they have dementia. Looking back, that was a big message that I should have observed. There was no one there for me to talk to because no one there was talking. At the time I was developing dementia, but since then I have gone to a neurologist and received treatment to stop the advancement of dementia. Currently trying to get out o f my contract with Lake Forest Park is miserable. I was unaware of the contact that I was signing because of my dementia at the time. Management is awful. Don't go here. I was so unhappy that I had to leave, and now they're charging my bank account every month. And I have no money to pay bills. Be very careful about moving in here. If you do not have deep dementia, do not go here. It's designed for people who can't manage themselves at all.

I’ve been Working At the Barringtons as a Private Caregiver , for a little over a year Since I got here NONE of the staff comes in 6am-2pm to check on her , see if we need assistance with her showers or anything they come in 2 times a day and that’s only to Give her medications and some of them try to leave the medication with me to give to her . They can’t keep staff , there always short staff and the staff is lazy there’s been times I leave at night and come back and she has the same depends on (I write on it to see if she’s getting changed when I leave ) they don’t come in and collect the trash , I usually collect it around the room and sit it outside the door when I leave at night I come back in the morning it’s still sitting beside her door . The call lights ring for a long time before someone gets to these residents, and these people pay all this money to live her and extra for the type of care they need and there not getting what they’re paying there hard working money for GOTS TO DO BETTER .

We had a horrible experience and I give ZERO STARS to “BROKEN Promise Pointe”. After we paid the $500 deposit & head nurse [Name removed] evaluated my mom & said that she’d be a great fit & would be placed at service level 1, & we confirmed what room mom would move to with [Name removed], & we met the activity director [Name removed] & sampled the lunch & met with the head chef, we then started the process of moving. When I repeatedly asked when the contract would be ready to sign, we were given the run around for more than a week & finally told that, after all, mom could not move there! I WOULD NOT TRUST ANYTHING THEY TELL YOU AT ALL. This rating system requires me to rate it at least 1 star, but I truly rate the place no stars.

The staff leaves much to be desired. No one ever returns phone call. The stairwell is dirty and unsafe. So to say I have a family member there.

When you walk in the front doors it is very nice. It's what is beyond those doors to the memory care wing that is disgusting. The director told us she had wonderful nurses that could get the patients to take meds, and combative seniors were no problem. Her staff could handle all that. WELL so she said.NOT! The cna's did nothing. Evening shift was sitting on the couches. We had to ask for a broom to sweep the floor because of crap left. If your loved one is confused or combative they will wash their hands of them. They like the seniors that give them no trouble. I would not send my dog to Lake Forest Park!

I would say the place is BEAUTIFUL but would not recommend anyone living there .. they have completely incompetent staff . Never in all my years working in assisted living settings have I seen such uncaring people working there. Mostly I'm referring to maintenance and housekeeping.

Lady [Removed] is a [Removed] ignorant person. She promises and does nothing. Don't let your loved one go to this [Removed]