Commonwealth Senior Living

Mom has experienced long wait times to receive care. Under-staffed. Many have quit since mom arrived. The facility has been an ongoing issue of not having supplies. Selection and quality of meals is poor.

There was roaches on the wall and our mother will not live here no matter if my brother pays!!We are moving her out of Hampton and let down by the sales man who lied. Our mother left in tears and the toilet was broke for us to use hallway smelled like pee nasty

Management fails to provide adequate staffing. It is typical to have one caregiver on the floor on weekends. Care & activities are substandard for a memory care unit. Staff tries their best but it is impossible to provide good care for those with special needs. I would not recommend this American House for memory care.

Worst experience ever. Moved in on [date removed] and left on [date removed]. Medications not given in a timely manner...never; housekeeping not done at all first month and only 4 times the next month, level 2 care $[removed] additional and they gave her 3 showers in a month and was supposed to be 2x a week; she broke her collarbone and really needed help and it took 2 hours to answer the help button to go to bathroom or any assistance at all; nurses were always rude about her meds and made snide remarks; they did not bring her dinner 4 times, mail key never worked and they said they did not have a key, which night person did and they didn't believe me, told us day of when the meds ran out and they were supposed to order them from their pharmacy, pain meds locked in a persons office and when they ran out the office was locked and meds not given over the weekend, no hot water 3 different times for several days at a time; there is no difference in the call buzzer as to if it is a real emergency and they don't come regardless. Questioned why they haven't come up with a plan for this and no answer for me. I asked one of the key people if they would want their parent there after what we went through and he said no!! Lot of wasted money on movers and more aggravation than as my 7: year old should have to go through. This sums it up pretty much.

They get you in there and change the rules as they go. Started with the walk through. Three different people telling you 3 different stories. No contract signed with total price of everything only to find out it goes up $[removed] within 30 days. Given rules and regulations after move in. Medication mismanagement. Staff lied to APS. Shouldnt have had all these problems with only 4 residents on the floor. Was only there 3 months and my mother fell on the floor and was put back into bed in pain until the next morning. The nurse totally made up stories to Adult Protective Services. Heartbreaking what our elderly have to go through when you pay such an outrageous amount of money for care

We toured Commonwealth Senior Living at Hampton during our search for an Assisted Living facility for our loved one. Our tour was terrible. The atmosphere, cleanliness, and our tour guide were okay.

Moving mom to this facility was the worst decision. We moved her out today after 17 months. Since November we have battled bed bugs. This has cost us thousands in furniture and removal fees and for mom countless days of itching and aggravation. Since day 1 we battled incompetence in medication administration. They missed doses some days. They doubled doses some days. They recorded meds given that weren’t. In our 17 months they have had 5 Wellness Directors. Housekeeping was almost non existent. The management there is absolutely horrible. And since they like to respond to reviews saying it’s the wrong place. This is American House at 5812 Village Dr in Wyoming.

My mother is a resident in assistant living. Lack of attention Missed medications Lack of meds Missed bathing appts. Improper handling of med administering No assistant to activities Just to name a few serious infractions. Staff resigning quicker than can be replaced. Very short staffed. Please advise

This has been a complete fiasco from start to finish. If I could give them negative stars I would. The people that work there are good people, management has been nothing short of atrocious to deal with. I have so many things I want to write but I will refrain. Do yourself a favor, unless you live VERY close by and are able to visit on a consistent basis do not put a loved one here.

My father has been here since [date removed]. It has gone down since Discovery Senior Living took over it earlier this year and changed to Seaton. Staffing is minuscule. The ones that have been there for a long time are awesome but are getting burned out. The company is more interested in making the place look pretty versus fixing important things like t plumbing. Currently they haven’t had hot water in 5 days. Multiple plumbing issues which several residents have had to temporarily relocate to vacant rooms .. including my dad who has been sleeping in his recliner since Christmas night with just a lamp (no TV,) and no one communicates to him about when he can get back to his own room. Last week residents didn’t get their meals until 9pm. The food is cold and awful. There have been issues over the last 6 months with lack of communication from staff, long response time for several falls my dad had, I can go on and on. We will be relocating him to a new facility very soon. Very mismanaged.

My relative died after being here only 21 days. The staff members working with him were friendly and kind, but the facility always had filthy floors. His health went down very quickly at this facility, and I think a lot of it had to do with inadequate care. He needed more than they offered but they accepted him as it is all about the money with Seaton. That became so painfully obvious when they charged thousands of dollars after his death! They use true voodoo accounting, and I will not be surprised if this has to go to court to settle. They tell you the first month is free, but all lies. You only get the remainder of the month free. For example, if your loved one moved in on the 21st, only the remainder of the month is free. That is VERY different! Being that our loved one died on day 21, we should have not owned any room rent. Instead, we were charged $5K for the month AFTER he died!

When the new owners took over, the old staff left and everything went downhill from there. They were not properly checking in on the residents like they should have been. My dad laid for 2 days before they had to call an ambulance because he was having some sort of reaction. I would not recommend placing anyone you care about here.

I don’t know where to start ..if you have any other choice , please do not send your family to this so called assisted living facility! Management does not care about the residents nor the employees! Overall the food is horrible and the conditions are horrible! Way to many flies , nats , and roaches! Staff is not trained properly and do not care ! Some of the CNAs do care but the supervisors fire or make the good ones quit ! They only keep the ones who are family or friends ! I have never seen such a horrific sight in my life ! I’m glad we got our loved one out of there before it was to late !

Not sure why positive comments. Horrible facility as they don't abide by care plan or notify family of concerns. My aunt's legs were swollen almost twice her normal size because rhis place doesn't elevate her legs! This can lead to a stroke and discomfort/pain. They claim she won't raise them which is BS. But if that was true, she has a recliner, put her in that and elevate her legs. She wouldn't be able to get out of the chair herself so no worries. At least she won't die from a blood clot!!!

Kind of chaotic, staff was not really caring and helpful with pricing. I sent an email and they could not give me an amount back in response and that seemed weird to me.

Housekeeping is so poor-u can write your name in the dust. Half of memory care unit was turned into a covid unit. Staff is hardly visible. Residents are unkept and left in rooms all day. Rarely taken outdoors in available courtyard garden due to lack of staffing. 7th executive director in 5 years just let go. So sad to see what continues on & on at this place. The aides do the best they can considering how many they have to care for in a day. The company & management bears all the responsibility for this situation. Do not recommend putting a loved one here.

My loved one was dirty. His clothes looked filthy. He always wore the same clothes every day. They referred to him as a number. If I came to visit, they would call and refer to him as his room number and not his name. One time they brought down the wrong gentleman, who sat there for half an hour before they realized it was the wrong guy. It was a horrible experience. The cleaning lady would often tell me that she was sorry that the room looked like it did. She was only able to go in every other week, which was ridiculous. The staff was rude on their walkie talkies in their conversations with one another. There were a couple good ones that were friendly and nice, and you could tell they worked hard. But the majority were not good. Also, many times if I was looking for a staff member, I couldn't find anyone to help. When I finally did find them, they would be behind a corner, sitting down just talking on their phones. Also, the head unit manager was extremely rude and condescending. Their first response was never one of compassion.

When looking, I made sure Devonshire was a pet friendly community. It is not. The second he move to Assisted Living, they made him get rid of his pet. The studio apartment is nothing but a small hospital room with a small closet. No amenities, not even a small refrigerator or cabinets in the bathroom. There are no phones or computers for them to use. To speak to my dad I have to leave a message and 99% of the time - no call back. He has dementia, and I had to get his doctor to prescribe physical therapy just so he could have human interaction as there is really no dementia care and no socialization other than meals, (if they are not quarantined into their room). The lack of empathy and concern is dismaying. Nurses and assistants or in his room long enough to give him meds and no longer. I am tired I'm sending emails leaving calls, trying to get any concern or answers. Residents are not giving care plans, so there is no way to argue the services or lack thereof.

Please don’t take your family here!

I would not recommend Addington Place. In the short time, my husband was there, they lost his teeth and they moved him out of memory care without telling us. We never got any copies of the paperwork that was signed. They did not deliver what they promised.