Colliers Assisted Living

The staff at Wickshire Countryside was amazing. [Names removed] and the other Activity Director are top notch. The staff was great. Communication with the family was clear and transparent. I would recommend this facility to others.

The staff is extremely friendly, caring, and helpful at The Pointe. From what I've seen, they are very attentive to needs that arise. The place is generally clean, well-lit. Places that need upkeep are getting just that. From what I understand, as a unit becomes available, flooring is being replaced with hardwood flooring, probably laminate. The move-in process was strange because as my loved one moved in, they were being evacuated for a hurricane, so it's hard to judge that process. The theft is an unfortunate issue, but my loved one has learned to be savvy in hiding things and making sure that she has no cash in her room. She really enjoys the meals, says they are tasty, but would like a little more variety in the menu. I would recommend The Pointe to others and have already done so.

My loved one was previously a resident at The Pointe and everything was great for her at this facility. The staff was amazing. They keep you abreast of all that's going on. The move in process was easy. My loved one and other members of our family liked the meals and always said that they were good. I would highly recommend The Pointe. They were amazing to my loved one right up until her passing.

Facility was well maintained and did not have any unpleasant odors as opposed to others we visited. The staff was super friendly and informative. The room we looked at and contracted for a family member will make for nice living quarters. The menu looked appetizing though we did not eat there. I have good feelings that our family will be very well taken care of and hopefully the staff will be a second family also??

Place for Mom rated this community highest and close proximity to family. Cost not prohibitive. I would recommend the community due to the understanding of the staff from beginning inquiry to placement. Understanding the emotional turmoil the family is feeling.

The reason we gave the cleanliness 3 out of 5, is because our loved ones room was a little unclean by the friends and the bed was awful. However, the environment at the community is very friendly and the clients are really nice to talk to. We would recommend The Pointe community to other families based on the experience we have had so far.

Our family visits twice a week. Mom is always busy with activities and has many friends. Food is always improving. Not totally happy with communication between administrators and family. They take very good care of mom and go out of the way to help her make the most of her days. Mom is 95. Based on the experience we have had so far, we would recommend Wickshire Port St. Lucie to other families and already have. Mom has been there just over a year.

The only thing that really matters to me is that they made my mother feel welcome and safe. The staff there was wonderful, and I have no doubt it will continue. We were greeted and seated in moments after our arrival. The staff did a great job of showing us all the amenities available. We were treated to lunch and mom met quite a few of the other residents. Many of them offered to show her around when she moves in. I have no doubt she will be very happy at Wickshire.

I loved The Pointe when we toured the community. My favorite, but it's self-pay only. Watching the way staff and residents communicated with each other was heartwarming.

We toured Wickshire Countryside and the tour was great. Everyone was friendly, staff and residents. The facility itself was okay. The carpeting is old and looks in need of replacement. We were invited to stay for lunch during our tour. Our tour guide was great.

I chose Wickshire primarily because they are able to provide more skilled nursing than the others. Mom is not mobile and needs assistance to get in/out of bed and typically doesn't get to the bathroom, so she requires more care than the others would have been able to provide. Mom hasn't been involved in activities so I can't really rate that and the value for the money I don't really have a comparison although it was priced lower than other facilities I've toured. I will say that mom seems very happy there and the hospice people that come to take care of her have said it's one of the nicer facilities they go to -- I would say that's positive feedback!

There was nothing horribly wrong with this facility but I did not see any residents doing anything. The place was way too quiet and almost eerie. I asked why there was no one around and I didn't really get a good answer. It did have an odd odor to it which made me wonder what was being covered up. Outside of that it was about a half hour or more from my home and other facilities were closer.

We liked the community. This community was more care than my loved one needed at this time.

Wickshire Countryside is 110% better than the last place my friend was at. He's very happy here. The people are very friendly, so much more than the last place. It's more of a family atmosphere. The staff are pretty easy to contact if you need something. The food is fairly good and generally picky eater approved. I wish he would get more involved with the people there. But he has a group he sits with at meals. And they offer various activities, including holiday parties, and they have a Super Bowl party coming up. He's really been enjoying the on-site library.

Outstanding experience. My contact, a lovely sales director, did an amazing job, through her kindness and thorough explanations about what assisted living at Wickshire Countryside would be like once my 92 year old father leaves his home of 40 years. She, the residents, and other staff were friendly and welcoming when he visited to tour the beautiful, clean facility. My father attributes his decision to move to his "new home" to his experience with the wonderful people he met on his first visit to the facility. My family is most grateful for their help in making this positive transition a reality. Now Dad will be surrounded by new friends and competent staff in a place where he can feel safe and content.

Our family had an in person tour and we had a great tour experience the staff members were very friendly towards us

I would rate all a 5. Especially the memory unit staff. The activities only get a 4 because with memory only we know that it can be hard but we do acknowledge that. The staff has been very helpful and supportive since her move there.

My brother spent 2 weeks during a respite stay at Wickshire in PSL. He was very comfortable and enjoyed his time there. The staff and residents were wonderful The staff was very accommodating, personable, made him feel so special, like family .They have great activities, very nice restaurant and menu. The facility looks like a 5 star hotel, and the room he stayed in was beautiful, spacious, and cheery. I would absolutely recommend this beautiful facility.

This was a nice community. If we didn't pick another community we would have moved here.

Every step of this process was made easier with our contact person and every person we encountered on our tour and many many phone calls and emails. Prompt and responsive to all of our questions which assured us that we were making the first right step.