Cogir Senior Living

Our family member was at Cogir of North Bay for two months and in the hospital for falling most of that time. She was then relocated to board and care. Staffing seemed inadequate for the size of the facility. Our family member actually needed much more care than expected. That person was also not helpful with staff and family. They are also waaay too expensive for what is provided.

I would say the place is nice however they don't vet people for placement. A lot of the folks need assistive living not independent. The reason we picked this place was because of the location which was closer to family.

While I find them friendly; I've had to ask for information repeatedly and to date not received some. Stopped asking. Staff on Memory care floor friendly and responsive to requests. My mom really doesn't like the food; but has hard time communicating. Not involved in any activities at all. Thats not their fault though. I am moving her to another Tribute Facility closer to me so hopefully it will be better for her

The facility administrator is unable to deal with complaints. Instead, denies that the problems exist. Housekeeping is great! Caregivers are great for the most part. Communication with family is good. The food is terrible! Tasteless with poor quality, poorly prepared, with small portions. Moving would be an option if there was a better option. Also, three of the caregivers have become like family and make it hard to leave.

My brother says he doesn't like that most rooms are just a rectangle without a bedroom (he has a bedroom) and that most of the people have "lost the spark of life." He says its safe and well maintained.

The move was easy and fantastically simple. My loved one doesn't like the food, which is okay because she's very picky. I'm troubled by how hard it is to get information and healthcare concerns addressed.

The Windham is great for those whose needs are truly Assisted Living. My mom was needing more assistance than they were willing or able to provide.

I thought it seemed like a wonderful place for placement for Mom. I would recommend to others.

The staff are wonderful and take very good care of my dad. I'm not sure about housekeeping.... I've only been there once where it was apparent that the apartment had been cleaned. I always sweep and mop every time I go over there! Communication with the family is okay, because I'm there every day I make sure he's doing okay. The move in process was okay... I was a little disappointed In their ambassador service. I didn't feel enough was done to get him involved in the beginning. He was pretty isolated where he was before, so needed extra encouragement to get involved! The food is just okay.... it's often too dry or tough for him to eat! Would I recommend the facility....probably. It's a nice place and he likes it there now! Everyone is so friendly on the staff and go out of their way for him!

Breakfast is amazing. The raisin toast and biscuits are my favorite. Bus driver is very kind and always here to help. Our activities are fun. We have a morning exercise class that is resident led with our director there. Some dietary restrictions some folks have and they dont always have options for them.

We've had a hard time getting what was advertised - such as daily trash emptied, linen service, 1-2 loads of laundry a week- basically all we're getting is medication 2 times a day I would not recommend them if someone needs real assistance- I have met with the Director to address this and not much has happened to get it corrected- Everyone has been very nice and my mom is happy with her location in the building- so we won't do anything currently

Our dad is a resident at Clearwater Springs Assisted Living. The care staff are friendly, but it can take upwards of 20-30 minutes for them to answer the call button and shower days are missed sometimes. As for the move in, we were told where his room was. No one welcomed our dad to the facility. After four hours, someone came to say hi. It took weeks to get keys. The housekeeping is good and comes on scheduled days. Management is responsive to concerns. We were charged for a higher level of care than what was received. It took 2-3 months to get it corrected. The facility is clean and the food is good. I would recommend the facility to others, but would suggest watching bills and to communicate issues with management.

Some good points. Some bad. Mom has gone long periods of time with no dusting done in her apartment. When I complained about it (twice) the front counter person wrote a note on scratch paper twice. Very slow to fix issue. Granted this was around Thanksgiving, but tenants should not suffer if paying for services. Hit and miss. Some could not care less. Some are helpful. Your ambulance service was extremely rude to my mother on the one occasion they were called and made my mother feel they were inconveniencing them. Unacceptable. I know they are not your employees, but when the front counter staff were told this, the response was "this isn't the first time we've heard this." Well....... fix it then. Again, if paying for services, we should expect them. The elderly are feeble and scared and don't need to be subjected to rude, undertrained first aid personnel. Your ambulance service is sub par and should be replaced immediately. Personally I have not eaten there but my mother recently complained that food is declining. I've heard several other tenants say the same. And why are the residence not allowed to exit their seats while they eat? They are not children and they pay to be here. This is very odd. They have to raise their hand to get anything? The provided meals is one of the main reasons we chose Holiday. Shouldn't the meals be excellent? Actually pretty pleased with offered activities. I see now why this is less expensive than most. When we were given a tour before signing we were told shuttle service would take residence anywhere in the city. Apparently this is not the case. Can you clarify? Because currently I feel we were lied to. Candidly, I'm currently looking for another place to live for her. Over all not too pleased. And now the rent is being raised I hear? . Nope. I'd rather pay more somewhere else and get better service. My mom is a 73 year old recent widow and deserves more

It was one of the smaller places without so many memory care residents. I prob would not recommend to others.

It was not enjoyable as a total experience for my Mother and me. It was probably more affected because of the lack of staffing and the use of " fill in " personnel which changed always . Weekends were horrendous in terms of the provision of care. Knowing what I know now and had experienced with Mom , I would not have her there as a resident. I selected this place because of its proximity to my home . The other places that I visited were unacceptable on many levels in terms of safety, sanitation and location.

My dad's care increased. We are paying for increased care however not receiving quite the care that is stated in care plan. They are not trained for Alzheimer's or dementia care even though they informed us they could competently care for him. It's been a frustrating 5 months.

My overall experience is good.. A little slow to get things done when asked, but they do get done....Cleanliness seems to be very clean. When there's an outbreak of something, they closed down everything and sanitize...Friendly ness of staff.... They all are very nice...The quality of care is good also. Had an issue with my mom and they were right there...Now this is hearing from my mom and not from me because I don't know... She said for a chef he probably didn't graduate... Food is not the best.... It's either cold or it's overcooked or undercooked... She complains a lot about that.... The dining experience is good. She likes the school kids that come in and work...Activities...That's a big one! I know they try to do their best. But they are very, very unorganized.! Drive my mom crazy! I think the lady needs more help..? Just too much for 1 person to take care of an organize everything. Value for cost... For that price, I would expect a little more from the food and a little bit more of the activities since that what we were there for... Because that is what my mom really needed... She was happy at first but now she's not so much... A little I think is her but I think it could be a little more organized. And the food should be a little better..

Most of the residents are friendly. The staff is friendly and helpful. Musical entertainment has been cut. The food is passable.

Our family had an in person tour with Cadence at Garner and overall we were just not impressed with the person who we spoke with and who led the tour.

Working with sales, [name removed], was not a good experience. She seemed scattered and would give roundabout answers to our questions and was difficult to reach. We also came in with a definite budget, but she continually ignored it saying to me and my loved one many times "Oh, you can sell that beautiful house you told me about". Even after we stated that was not an option and please don't mention it again. Our last visit before signing, she had mentioned that she had an apartment with a view so she showed it to my loved one. She stated it was a little bit over the budget, but not much. My loved one liked it better than the previous one and wanted it. It was significantly over the budget, but at that time with the dementia and other issues if we had said no, it would have been a hard struggle not to. Even at the signing of the paper work she again mentioned selling the house and when asked if for financial reasons my loved had to downgrade later would we pay the $[removed]. Again no clear answer, well maybe no or yes, depending on circumstances. If we weren't desperate to place our loved one somewhere, I would have walked away. Interestingly, we later found out that there had been an apartment open on the same floor with a view of the garden instead of the street for less money.