Ciel Senior Living

So far things have gone pretty well. I don't feel like I can really rate the activities because our loved one doesn't really participate. They are changing hands, so a lot of things could change. So far we don't have any complaints or see anything that could be improved. They were able to offer some services that others were not able to that we needed for our loved one and that is the reason we chose them over others we were considering.

I'm enjoying this place very much! I'd give them top marks on all categories. I think the staff in particular are very personable, they learn everyone's names and their room numbers and just really get to know everyone. It's a very nice looking place, and they always keep it looking clean and well kept.

Very nice community. We are no longer considering this one. Memory care rooms are small. Sales staff are high pressure.

We moved Mother at the beginning of 2013 from another senior living facility. She feels very at home and secure at Bella Vista. She enjoys the residents and activities and food. The staff is very friendly and helpful.

My mom receives much more at Bella Vista than I could ever describe. The management, hands on staff, the other people who live there, surround her with friendship and love. I moved her there to be closer to me from another community. I never knew the difference of communities would be this amazing. Bella Vista is wonderful, wonderful in every way. I'm so glad I found Bella Vista, My now forever smiling mom feels the same way as I do!

We chose this community because it was conveniently located for our family. The Park is a new community that provides a very good environment. It is just lovely throughout the entire community. We really feel like it is the right fit for us.

(Activities Not Rated) We looked at several different places and my son said “This is the one for you.” I am absolutely delighted with Bella Vista. It has is a small footprint community so there is no acres and acres of land to get to the office everything is centrally located. It is an X shaped building that is serviced by elevators. The community has pools, walking paths, and good food. The apartments are being completely remodeled as they become available; new kitchens, new floors, and new bathrooms. They also have an assisted living community right next door so if you get sick or need more assistance that is an option. I am happy with them and would recommend them to just about anyone. The only place you will get care like this is living with your mother.

We looked at 10 different facilities before chosing Bella Vista. 3 where in TX closer to family members, and the other 7 were in AZ closer to our doctors. The first thing that impressed us with Bella Vista was the friendliness from our intial visit. The friendliness is sincere and we continue to receive friendliness from the staff. To me the calendar of events is really fantastic, there is something to do everyday if you chose to participate. I definitely give them 5 stars for Activities from my experience.

After touring what seemed liked hundreds of facilities for mom and dad, we were referred to Bella Vista from a co-worker. Their mother has lived at Bella Vista for a couple of years and they couldnt say enought good things about. From the staff to the building and all of the offerings, everything that mom and dad need is present. They moved into the IL side and are comfortable that they can receive the help they need in their apartment and liked that the AL side was available should one of them need it. All in all, I wish we would have found this place sooner as it would have saved us lots of time!

Staff friendly. Very clean, like programs and the different stations, (clothes, jewelry, work bench,etc.).

Anytime dining. Fitness center with trainers. 4 day caregivers, 3 evening and 2 night caregivers. Tour went well. Signed agreement.

We found the facility to be very nice. There were stations in the hall to motivate the residents thinking. We saw the staff engage with the residents. The rooms were very nice as well. We were impressed.

HarborChase is very clean, the people that take care of my mother are great. It's the best place for my mother. The only problem I have is with the people who are running it. I'd give them 0 out of 5 stars. In February they had a flood and it destroyed all of my mothers stuff. I asked them, "Where is my moms stuff?", and they said, "We don't know". They haven't settled anything. They gave her a bed, but its not her bed. When you ask someone about it, like the director and the sales people, they say they will get back to you, but no one calls you back. The director gave me his number and said if I have any questions I could give him a call, but every time you call him, the mailbox is full. Again, the staff and workers who take care of my mother are excellent, but management is awful. I'm ready to get a lawyer and find out what I should do because I'm not getting anywhere with them. She had things that belonged to her mother. Sure, they gave her clothing, but it's someone else's clothing. When I ask about it they just say, "We will get back to you", but no one ever does. I'm sure they've already had to settle the damages with their insurance. We bought a long coat for my mother that was [price removed] because she moved in while it was cold out, and now she doesn't have that coat. I also spent [price removed] for her dentures, but they say they don't know where her dentures are either. Like I already said, the workers are great but I never get an answer from management. Out of all the places, this was the best and it's why we chose them. However, they promise you all these things and all these answers, but they don't follow through. I do like that my mother is always dressed, clean and well groomed with painted nails. That's very important as the care provided here is 200% better than the previous place she lived.

My dad loves HarborChase of Princeton. The residents are all very welcoming to new residents and make them feel comfortable. He actually just joined their welcoming committee, they really go out of their way to include new residents in everything. I like that all of the residents here are new since it is newer, so there are no cliques formed. What originally enticed him that if you do not like the entre you could get something al a carte and they have been taking that option away recently. There is not a lot of variety based off of what it used to be. I know that they are actively working on things though. Overall I would absolutely recommend the facility to others looking. My son is in the medical field and he was very impressed from not only a loved ones point of view, but from a doctors point of view.

HarborChase of Princeton is doing very well - it was a good choice. They're short staffed, but everyone is right now. The staff are wonderful and caring. Despite being limited in staff, they are very attentive and do the best they can with what they've got. And it's a clean facility.

We moved in during the middle of Covid, which was a hard time to move in. I'm sure it would be a different situation if there was no Covid. But considering the situation, everybody responded beautifully and the way they should have under the circumstances. Our living situation is good, although I wish housekeeping were a little bit better.

The meals and dining service is really good, before the restrictions on our tour they gave us meal to eat and it was really good. We talk to our loved one everyday and she is still enjoying the meals. I give this community all high ratings.

It has very secured and open lush grounds. It is very well laid out. The staff are excellent. The food is average with a variety and flexible meals times. They offer numerous activities, daily movies in a really plush movie theater. I would highly recommend this community to other families.

I am very happy with the care my mother is receiving. I understand these are difficult times and they are following precautions, but now a worker has brought in the COVID and I want to be able to see my mother before something happens to her. Living longer, but not being able to see loved ones isn't exactly living. I wish they could put in place a way to safely visit, as it is obvious, the workers leave work and get to live their life.

Clean, cheerful, great outdoor for everyone to enjoy. The help know me always helpful on the information I as for they care! Have not been impressed with others memory cares in Wenatchee! [Name removed] a very good care giver idea: Notice how much [name removed] and other enjoyed a chocolate candy treat - maybe more often - so happy that day.