Champlain Valley Senior Community

This community was the best choice for my friend. He is doing so well here. The staff holds an introduction meeting prior to the new resident moving in so they have a history get a sense of likes and dislikes of the person which I thought was very nice. The room is set up just like an apartment so there is enough room very spacious. The staff is amazing they know the residents by a name they go and visit with my friend they are very personable here. He loves doing the activities and social hours. The food is very good apparently he is putting on weight which was one of our goals. I would recommend this community.

Searching for long-term care for loved ones is a daunting task. Our family was fortunate to find the Champlain Valley Senior Community in Willsboro, New York. Our father suffers from dementia and was in need of care that we simply could not provide at home. The folks at Champlain Valley are kind, compassionate and caring, all you can ask for in a facility that is looking after a loved one. The facility is beautiful, clean, peaceful and provides a wonderful view of the Bouquet River. Living out of state, we appreciate the regular updates and communication from staff, keeping us apprised of his condition between visits. Champlain Valley is a gem of the North County.

Dealing with the staff at Champlain Valley Senior Community has been such a help, right from the beginning. They are all interested in the residents, showing kindness and patience in every interaction. They quickly respond to various needs. The facility itself is attractive and always kept in perfect repair.

My loved one is in their memory care unit, and overall I think they've done a great job taking care of her. The staff is friendly and attentive, and the facility itself is clean and nice looking. We're very pleased with them overall.

The facility is beautifully appointed. It looks wonderful when you come in and the rooms are more than spacious; but there's not enough staff to take care of your loved one. The staff are pushed to their limits doing multiple jobs from janitorial work to patient assistance. They try, but it's not enough. There aren't enough staff for the community to be at capacity occupancy, and not enough safety. Safety is lacking because they aren't able to consistently check in on residents and make sure they're okay. Everything was effected by their lack of staff. The young lady I mostly dealt with was very quick to return calls and get my attention; but she was so overwhelmed with everything going on there, including the lack of support and staff. They have a system where the "med tech" is basically a nurses aide. I don't believe he was more than a nurses aide and therefore should not have been administering medication(s). There was also the fact that staff had to come in on overtime to do housekeeping, which was ridiculous to me. It's just not a good atmosphere in regards to being/needing a diligent caregiver. If they would limited their occupancy and hire staff according to a resident to staff ratio, it would be better. The staff I encountered for the most part were excellent. The day I got there and found my sister on her bathroom floor, the young lady who helped us had a radio where she communicated with the rest of the staff. Someone in the dining room came over the radio and asked if anyone was available to help bring residents down to lunch. She didn't respond because she was trying to call 911 and help us. A second call came through and the person asked again, "Is anyone available to help bring people down?". Again, she didn't reply because she was still helping my sister. A third call came through and the person says, "Hello hello, is anybody out there?". This all happened within a 5 minute timespan; so it appeared that no one else in the community was available to assist with residents. Some of the staff claimed they had checked on my sister 15 mins before, which could have been possible. But I got so many conflicting reports, nobody had the same story although I asked the same question many times. It was hard to give any credence to their claims because of that. As a business person I understand why they would want to have their rooms and numbers full; but that doesn't equate to good care. Because of that I did not have a good experience, and I would not recommend Champlain Valley to anyone who were to ask.