Carespring Health Care Management

We love the way Chesterwood Village is set up, it looks like a little town. We knew our loved one would be happy here, and she loves it. Our loved one really enjoyed the food at first, now it is about average. The rooms are great, they would be a five out of five. However, since our loved one is independent living, they are allowed to go out and go to stores and restaurants, so we are surprised they allow that but do not allow one person to come into the community.

My loved one was in the community during COVID. I think this is a nice community and there are lots of benefits to being there. The food was being delivered to my loved one's room. My loved one had a nice one bedroom apartment. There were some staff that were efficient and on top of things. One of those individuals was the Head Nurse and she was on top of things and she did a good job. [name removed] was good to work with as well.

Nice community, great entrance layout. Apartments are nice, but model we saw had limited closet and storage space.

They love it so far. They say the food is great! We have been very happy with it. It's working out well.

The staff was very friendly and the facility was very clean. Administration provided us complimentary lunch with a variety of choices. Mom and I enjoyed lunch but I thought portions were small. However, when I asked for more chips I was provided additional. The facility was clean. Kevin the administrator was very thorough in addressing our questions and concerns. Mom and I were impressed with the flexibility of services and costs. We were delighted with the size of the apartments and they included washer/dryers unlike other communities we had visited. Pricing is comparable to other facilities we had visited. Grounds and facility appeared to be well kept. However, mom is limited to the size of apartment for she wants to remain on the ground floor to avoid the use of stairs and elevator. Mom and I were happy to hear we did not have to put a deposit or financial review to be considered for residency.

It turned out in the end that my brother needed some more special one on one nursing attention than what Barrington of Fort Thomas provided. I am sure the care services are great for what they are, and they did treat him very well and were very good at what they did, they just needed more attention than what they were licensed for and able to give.

Nice, set up, nice things to do, main street arrangement, might be a match, just question activities that would get her out of her place esp with her low vision.

Our father in law really likes the community. We are very pleased with it just seems like it was the right fit for him. I would recommend them to anyone in need of a senior community. They have every level of care within the community so if you need a higher level you can still stay there.

Perfect place for Dad, close to all of us. only one meal is included in price.

During our tour of the Chesterwood Village, Ashley Place, we noticed that the place was way too big. There was too much going on, and we decided it would not be a good fit for my mother. The tour guide was ready for us when we got there and very friendly.

While the exterior of the building and the main public areas of the facility are very impressive, I was disappointed by the rooms in the Assisted Living area that I toured. Compared to other facilities that I have recently toured, the rooms were extremely dark, crowded, and outdated. I was also surprised that the only staff that I saw during my tour in this area were two young ladies who were washing laundry. I did not see any nursing staff, even at the nursing station, during the 10 minutes or so that spent in the Assisted Living wing. There was a resident sitting in a wheelchair right next to the nursing station alone and slumped over during that time. I pointed this out to the person giving me the tour, and she seemed unconcerned. During this tour I decided that this was not the place for my mother. My rating: 4 points for the public areas; 2 points for the Assisted Living area.

As soon as we walked into the Barrington of Fort Thomas, I realized it would not be a good place for my father. The place itself was no good, the staff was all very nice, but it was just not a place where I would put my father.

This is a good community from what I saw. The community looked nice and well maintained. The staff I came across were nice and friendly. It was a good tour, but there were many factors that played into where to place my mother. I didn't get the feeling that this was the place for her and here needs. Overall it was good tour.

I liked it

The facility is very nice, but that is irrelevant because the people in direct contact with patients are RUDE, act like you're bothering them if you ask for assistance. My parent doesn't ask for much (afraid to!), but when wet he/she asked to be changed the aide said she was getting off her shift in 30 minutes and didn't have time, It was 3 hours before anyone came back to help, only because he/she buzzed for help. The girl came in and said, "what do you want?!". Very RUDE and BASIC CARE IS LACKING during September 2017. I had a friend who was here last year for 6 weeks of rehab, and the staff was good then, but the service has REALLY gone down hill!

My Mom and Dad are there and the food has gotten progressively worse over approximately 9 years. Won't go into particulars,but it's obvious they are cutting corners big time to make them more profits at the expense of the elderly living there getting quality and enjoyable food,especially considering the big bucks being paid for them to live there!!! I challenge the owners to eat what my parents are getting for a month without the food service workers knowing who it's going to!!!

My mother won’t eat in the dining room because the food is so bad. They keep promising that it will get better but it doesn’t. She has to watch the amount of trash she puts out each night because the person collecting it only has a small bag it all has to fit in. I think we made a mistake moving her here but it is too late now.

Feel free to waste your money or assume their fake introduction and yours translate into care. You will regret this decision every day of your loved ones remaining life. If I could rate this negatively I would they don’t belong in this business not their nurse’s administration especially not their poor excuse for social work case manager. Other than a space creating money they don’t give a [removed] about you which is referenced by their forms that show meds admission and death date not date of discharge. Everything is wrong here from stealing to incorrect meds to falls to discrimination.

My husband was in for rehab. He has Parkinson’s and is under the care of a neurologist, he has hallucinations and confusion plus has trouble walking. They called in a psychiatrist without consulting me and he put him on a medication without checking with his neurologist which made him worse. Not a very caring staff at all. The social worker rarely returned calls, I took him out after 2 weeks and he was much worse than when he went in. Plus I took a whole suitcase full of clothes for him and he only had 4 pieces. After calling 6 different times we finally got some back. I have him in a much better place now, the dr just called and was horrified about the med that he was put in there, she isaid no Parkinson’s patient should ever be on that medication. She is going to call his neurologist to talk because chesterwood never did even though the doctor there said she would! Horrible place and I would never put anyone there again.

I am basing this review not on a visit, unfortunately, but on being left hanging. I called the contact and gave a date and time to visit. He said he would call back the next day to confirm. That was over two weeks ago. I never got a call back. The other facilities I've been in touch with have returned phone calls and emails immediately.