CareOne Management

[Removed], the executive director, met with us at the near site office. Symphony is still under construction and set to be open at the end of June. We are excited to see things come together and will be putting a deposit down in the coming week. We will be visiting other assisted living and memory care locations operated by the same Milestone Retirement to see what the facilities are and how the facilities have been maintained at those locations.

Clean, safe facility. [Removed] were very helpful and professional. The layout and structure is too institutional for us. Too many of the bathrooms and kitchens hadn't been upgraded and looked very outdated. Our loved one could assess at the independent level, and doesn't use an assistive walking device, and the vast majority of residents I saw, smiled at, and spoke with, needed walkers, had aides, were at the assisted living level, not the independent level. If my loved one were further declining, I'd consider it, but at this point, it's not for us. Toured 12/2017.

This place used to be a nursing home converting to an assisted living a few years ago. Although the entire place was redone with beautiful modern floors, wallpaper, etc. it still looks like a nursing home/hospital setting. It is not warm and inviting, more sterile like. Residents are in one small room which was not conducive to feeling like it was an apartment for long term living.

I initially wanted my mother to go to a different nursing home; however this location was more convenient. The staff is great and I love the nurses there, they know what they are doing. There were only a couple of times when I had to grab a nurse to change my mother. My mother is always in her bed so every two hours they would change her and re position her. I wouldn’t necessarily know when the 2 hour mark is, but they seem to be on top of it. My mother has to be fed through a feeding tube so she doesn’t in their cafeteria. However, from what I see they have a well-balanced menu from what they posted near the dining area. They change the options daily. If I was rating on the cleanliness alone I would give them 5 out of 5. I would go there every day around 11am and I will always see the cleaning ladies mopping, dusting, and cleaning. They clean the area every 30 minutes. They also have an activity bulletin board that has a calendar updating the tenants about events that take place. The have fun games like bingo and they just had a Halloween party. It seems very lively in that area too because it seems that they’re always singing in there. The residents and their other families are very welcoming and nice as well.

My husband stayed at CareOne for respite care, and overall, I feel that it was an alright experience. The Administrators are informative, tried to answer all of our questions, and worked to prepare us for our visit. I found the place to be very clean with new furniture, but everything is gray. It isn’t very bright and cherry. They really didn’t have much going on by way of activities either and I wish they would have done more with him. They did rehab daily, but I feel his progress may have regressed under their care. If I had to do this again, I’d probably keep him home with an aide.

This is a very nice community and my mom likes her room, she had brought her own furniture in so she feels more at home. The staff are friendly and attentive and they have encouraged mom to take part in the different activities that are offered there, there is a nice courtyard that is key-coded that the residents can go out on and visit with friends and family. I feel my mom is secure and safe here. There is a nice dining area and the food is pretty good. I would definitely recommend this community and taking a tour here.

I really liked the atmosphere here because the residents were out and about. They even greeted us as we were walking around. I didn't see any resident unattended or sleeping in a hallway. The rooms are spacious and clean. [Removed] was very helpful and answered all of our concerns/questions. The only drawback for us was parking. We went at 2PM and had to park at the other side of the complex.

My mom stayed here as a respite for two weeks. The community was lovely with lovely people. They provided her with beautiful care. They were really welcoming and I felt she was safe with them. They gave her medication on time too. I would use them for respite again and I would recommend them people I know in need.

Mom had a pretty good respite stay at this community. There were some issues when she first got there such as the television did not work, however they quickly resolved these issues. The food was ok and the community was clean. We would use this community again for a respite stay.

So far everything is working out pretty well since my fathers move to this community. He is doing okay, and I'am comfortable with his move to this facility. They have a nice staff, and they are taking good care of him. This is a good, safe community, and I would recommend it.

I liked this community when I visited. This community does offer some nice amenities and activities. The people were friendly and upfront with us. This community is not able to offer the kind of continuing care we were looking for. They let us know that they would help us find another community when the time came.

The staff we met at this community were friendly. This community looked well taken care of. This community was just a little more expensive than the community we chose.

CareOne at Morris Assisted Living was a very nice and clean community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community that was more centrally located.

They were really nice when I toured with them. However they were in a city that my parent was not familiar with. The good thing is they accept dogs to move in too.

This was a nice looking community when we visited. The people we met were very nice and helpful. The community did seem to offer some nice amenities including a pool. This community was just a little farther away than the community we chose.

CareOne at Somerset is a clean and inviting community. It is very homey and comfortable for my mom. The staff, for the most part, are very friendly, there are a few who are not. I do wish they could give a more detailed update of the residents when we call to see how they are doing, some of our family members do not live close by. We understand they are busy so maybe it's asking too much. The food is good, she cannot eat on her own, the staff is very willing to help feed her and she is eating well. We are extremely happy with all of the activities and events they provide for her, it definitely keeps her engaged. She loves singing and social hour before dinner. They have ice cream socials and she loves to participate. The great thing I love about this place is even though they are a locked facility all the residents help each other, I see residents helping each other, either to push other residents in wheel chairs to get them to and from places. They seem like a warm and caring family. I would highly recommend CareOne at Somerset Valley.

I was very impressed with the manager at this community. During our tour I had noticed that he knew every resident by their first name and that he really took the time to know them on a personal level. It was very down to earth living environment and the apartments they had where all very nice, My mom just would not be aloud to have her dog with her and it was a little to small for her liking.

My loved one is doing just fine at CareOne. The staff are taking great care of her, and she is receiving everything she needs! My loved one is having a nice stay!

Very nice facility with nice amenities. The larger one bedroom would be nice, but I would prefer two adjoining studio apartments to give my parents more space. Good onsite medical care.

I toured CareOne at the Cupola along with a few more and I think they were all good. The lady that took me on the tour was very nice and professional, she had information ready for me. Every candidate looking for assisted living is different and has their own needs. I found another facility that fit my mother's needs best.