Cardinal Senior Living

Living at ICQ is good. Staff takes good care of me. I don't really participate with activities - my choosing.

I liked the community and it was family oriented. Their memory care unit is a secured unit, and we were able to find a community that allowed my loved one to go into assisted living.

I had a virtual tour at Autumn House West. It just didn't seem to be as nice of a facility as the one I ended up choosing, yet it actually cost more.

Staff is great! Rooms are really nice. The entire facility is kept very Clean and beautiful. They keep it nice looking. Comfortable feeling here. Food is awful. Generally served cold. Generally tastes terrible and the chef does not care. Many people have spoken to him, he says it is what it is. Although there was a meeting with residents, it has not changed.

When my friend had an accident and needed help to recover, she went into Elmcroft until she was able to go back home. For the most part, she was very satisfied with everything here. The community was clean all the time. The only complaint was about the food, it was not very good.

My mother was here and things were good. We decided to move her because they couldn't provide the care she needed. They did nothing wrong they just didn't have the staff to meet her care demands.

My mother is living at the community Autumn House West and so far she is doing good. In the beginning there was problem. After talking about the problem, things are getting better. Overall we worked out the kinks and my mom is doing good here at this community.

My Mom is very happy there.Everybody is nice to her and the staff is great.Mom has made a lot of friends and really enjoys BINGO ! She really enjoys activity's. The food is good and lots of variety.She has fun with a lot of the staff. Miss ones that use to be there. It is a very clean place , would recommend to other people.

I love my new apartment here. ALL IS GREAT.

They're going through personnel changes, which have resulted in some key differences between when we toured and the current reality. Most notable are a lack of onsite activities--especially cultural/educational, as well as hardly any offsite outings; few healthy food options (standard American diet of meat, cheese, sugar and alcohol with very few veg, gluten-free, raw/fresh, ethnic, etc. options); and poor quality maid service. I will say that the maintenance staff is responsive and helpful, the office staff and some of the assisted living staff seem friendly and hardworking, and the exercise programs are good. I would suggest giving the newer staff time to hopefully make improvements, especially if you are an active/healthier senior. Convenient location at Maple and Telegraph (although not safely walkable to much); competitive monthly rate; pretty setting and beautiful decor in the renovated sections; in-unit laundry; unassigned dining room seating and anytime dining service; active (former) activities schedule with former director citing more to come (i.e. community garden, book club, performances, restaurant outings, etc.).

No actual nurses on site over weekends. Evening shift too busy chatting with other staff members to pay attention to call buttons. Usually takes up 2 hours to answer on night shift. We have regrets. Activity personal are top notch!

Overall I am pretty happy at Bradford. There have been 2 hostile staff members though.

It felt comfortable when I first walked in. It is a good quality placement for the money.

Nice setting, many activities and activities leader goes out of her way to get residents out of the building, keeps them informed of activities and reminds them. Residents are involved in problem solving and idea sharing.

My Dad was only there temporarily (twice). Attention from in-house doctor was not up to my expectations and we did not care for their new pharmacy (charged for things that weren't my Dad's).

My mother complains a lot about everything. She says that the food is bad, they lose a lot of clothing, not happy with the care, and I guess they have mice. Based off of our experience, I would not recommend Autumn House West.

The facility is affordable and a better option than a nursing home.

My loved one was previously a resident at Autumn House East and the overall experience was okay. However, based on our experience, I would not recommend this facility to others. The aides were good, but the health nurse was not.

My experience has been more positive than negative. Bear in mind that I don't have a multitude of experiences with assisted living facilities; thus, my points of reference are severely limited... For example, during the initial transition from my mom's pharmacy to the facility's pharmacy, there were a few issues. Is that a problem? I certainly do not know. Perhaps it happens with a majority of new residents. I have no past experiences from which to draw an accurate conclusion. Staff is courteous and professional. Facility appears to be clean and well maintained. Food looks like it can use some attention, however mom has no complaints. I have no reservations in recommending the facility.

Would highly recommend to a loved one in need of low to mid level range of care. Though they accept those needing a high level of care, which is the case with my dad, his hygiene needs are not always being met to my satisfaction.